Jeff Carmichael Email & Phone Number

Dallas-Fort Worth Metroplex

Dallas/Fort Worth Area

Dallas/Fort Worth Area

Dallas/Fort Worth Area

• Process complex custom orders and provide accurate and competitive pricing information
• Find solutions for customer's high volume printing, signs and graphics and shipping network needs
• Ensure all customer problems are resolved quickly and to the satisfaction of the customer

Dallas/Fort Worth Area

Dallas/Fort Worth Area

• Ensured production levels were maintained to support the volume and quantity of orders while keeping work on schedule and meeting expected customer deadlines
• Coached and mentored the Copy & Print Center Associates on meeting and exceeding customer standards and quality expectations
• Worked directly with multiple account managers to review workload, accuracy, quality and timeliness of large orders being outsourced to third party vendors

Dallas/Fort Worth Area

• • Developed and sold ‘Total Solutions’ to address immediate and ongoing technology and service needs of small businesses.
• Performed advanced technical system diagnostics and upgrades on customers’ technology and served as a secondary source for on-site technical services
• Responsible for driving sales in EasyTech to achieve key metrics, including profitable sales and margin, and customer satisfaction (including TSat)
• Strategically trained on how to position and drive sales based on the value and benefits of a particular service

Dallas/Fort Worth Area

• Worked with numerous TV production crews to prepare for live broadcasts and ensure proper credentials were made available to the press
• Collaborated with photo and video staff to conceptualize and create effective marketing and promotional campaigns to raise awareness and increase event attendance
• Responsible for helping coordinate special events for the department such as press related events, internal meetings, and marketing events.