Josh Carpenter Email & Phone Number

Sacramento, Ca, Us

United States

Working hard to expand the Inflow family with more exceptional customers looking for a better Unified Communications and Contact Center / Customer Engagement strategy.

Rocklin, Ca

- Own the overall relationship with assigned customers, guiding through the initial on-boarding with Inflow, discuss current issues and/or concerns with technology in place today, and help navigate businesses through the ever changing landscape of Unified Communications & Contact Center needs! - Perform regularly scheduled Business Reviews with IT & Contact Center leadership, to ensure that Inflow is going above, beyond, and further every day for our business partners. - Work hard to maintain a trusted/strategic advisory relationship with each assigned client and drive continued value of our products and services.- Work with clients to identify technology improvements, or other key performance indicators and aid the customer in achieving their strategic business and technology goals. - Work to identify and/or develop sales/service opportunities.- Be a true customer advocate internally, when necessary, regarding needs/issues cross-departmentally.- Engage in any/all account escalations.- Coordinate internal and external resources when needed for solution.

Loomis, California

- Own overall relationship with assigned clients, which include: Increasing adoption, ensuring retention, and satisfaction.- Establish a trusted/strategic advisory relationship with each assigned client and drive continued value of our products and services.- Develop, prepare, and nurture customers for advocacy.- Work with clients to establish critical goals, or other key performance indicators and aid the customer in achieving their goals.- Work to identify and/or develop sales/service opportunities.- Advocate customer needs/issues cross-departmentally.- Program manage account escalations.- Coordinate internal and external resources when needed for solutions.

- Manage due dates and ensure SLAs are met for open services. - Coordinate scheduling of engineering staff, product ordering and onsite services.- Communicate with clients, engineers and contractors proactively regarding case status and completion. - Assist with customer care calls. - Handle billing and invoicing for services and/or projects as needed.- Assist Associate Project Manager with job packets, includes printing, binding, etc. - Respond/prepare client requests for quotes/proposals - Sales order entry- Respond to client request for order status- Work with Manufacturers and Distributors to establish costs and discounts- Requesting service scheduling for clients & handling overflow calls for service desk- Answering telephone/web chats of incoming customer and/or prospective customer interactions- Outbound calls to customer base as needed.- Prepare technical scopes of work for projects and services varying in degree of difficulty. - Other requests as appropriate.

Rancho Cordova, Ca

Getting the opportunity to work on sales, and remain active in production at one of the finest custom hardwood flooring companies in the USA! Proud of the work we do, and always looking for ways to do it better! www.selecthardwoodfloor.com

Roseville, Ca

Responsibilities as Sales Lead include developing and maintaining strong relationships with current and potential clients, regularly scheduled outside sales calls, daily telemarketing, providing prompt quotes, excellent customer service including processing and monitoring orders, maintaining accurate records and an organized work environment, assisting with new employee training, working collaboratively with vendors and customers on detailed quotes, design, and delivery of company products.

Sacramento, California

Responsibilities as Production Manager included outside sales, supervision of install team members on home and commercial jobsites throughout California, designing and installing unique custom hardwood floors, ongoing supervision of work site, preparing product quotes and coordinating installation dates, providing customers with accurate price and labor costs, supervising production team of approximately 15 people at the company site.

Rocklin, Ca

Responsibilities as Customer Service Consultant included responding to customer complaints/inquiries via internet and phone, placing orders for customers, coordinating shipping and product tracking, training new employees, data entry, achieving monthly sales and call quotas.

Responsibilities as Senior Team Leader included delegating responsibilities to sales team, overseeing and providing weekly totals for sales report, writing and balancing employee hours and scheduled shifts, customer service, filing invoices, answering multiple phone lines and directing calls accordingly, cash handling, providing outstanding service and solutions to customers with varied complaints, product inquiries and special requests.

Business Admin

Completed 3 semesters with focus on business admin/psychology.

High School Diploma