James Carpenter Email & Phone Number

Atlanta, GA, US

Roswell, Georgia

Supervised a team of 4 analysts conducting reporting, internal and external audits, and ad hoc analysis.Collaborated with executive management, operations, accounting, and IT to identify opportunities and challenges to apply data driven insights using business intelligence.Coordinated with cross functional stakeholders to define scope, feasibility, goals.

Roswell, GA

Supervised the document production, reporting, and response process for external audits for more than 140 clients, as well as governmental agencies such as the OCC and CFPB.Collaborated with cross functional stakeholders to develop documentation such as policies and procedures, training documentation, and process change logs. Performed root cause analysis.

Roswell, Georgia

Lead a team of 7 specialists performing billing, document recording, lien monitoring, funds remittance, quality control, and reporting.Conducted billing operations, invoice review, verification of third-party invoices, and invoice submission. Supervised transactions for mortgage reinstatements and payoffs and remittance of excess proceeds for third party.

Cumming, GA

Managed 20 employees across 8 departments.Provided customer service to ensure customer satisfaction.Reviewed daily sales and reconciled cash and credit/debit transactions. Maintained and updated employee schedule. Trained new employees in store policies and procedures.Conduct open and close operations for the store, ensuring facility security.Execute.

Assisted with the management of the county correctional facility. Maintained inmate accounts, property locker, and facility security logs. Ensured general facility security. Performed inmate transport operations, to include emergency medical and prison transfer. Entered and extracted information from the GCIC/NCIC database.

Physics And Mechanical Engineering, Junior

Psychology