Jonathan Carrasco Email & Phone Number

Longwood, Florida, United States

California, United States

Field in-person and telephone inquiries from more than 100customers daily and identify solutions to resolve conflicts andensure a high-quality customer experiencePerform regular assessments regarding customer complaintsand provide suggestions to improve customer satisfaction andretention by 15%Meet or exceed customer satisfaction goals month over monthInterface effectively with a diverse customer base, utilize de-escalation techniques, communicate with patience andunderstanding, and… Show more Field in-person and telephone inquiries from more than 100customers daily and identify solutions to resolve conflicts andensure a high-quality customer experiencePerform regular assessments regarding customer complaintsand provide suggestions to improve customer satisfaction andretention by 15%Meet or exceed customer satisfaction goals month over monthInterface effectively with a diverse customer base, utilize de-escalation techniques, communicate with patience andunderstanding, and propose ideal solutions for customer issues,resulting in a 20% reduction in cancellation rates Show less

California, United States

Answered customer emails and phone calls, resolving issues regarding order status, product information, and shipping questionsAssisted with the return of damaged merchandise for a total of$5K in refunds to customersMaintained positive relationships with customers by providing service throughout all interactionsImproved email response time from 2 days to 1 day through improved organization and communication skillsReduced average ticket times by 25% through effective use of… Show more Answered customer emails and phone calls, resolving issues regarding order status, product information, and shipping questionsAssisted with the return of damaged merchandise for a total of$5K in refunds to customersMaintained positive relationships with customers by providing service throughout all interactionsImproved email response time from 2 days to 1 day through improved organization and communication skillsReduced average ticket times by 25% through effective use of scripts and training on new tools/systemsAssisted customers with account inquiries, order status updates, and returns in a fast-paced environment.Provided excellent customer service by following the company’s values of Integrity, Service, Reliability, and Excellence.Maintained knowledge of all products sold on Amazon to ensure accurate responses to customer questions about product features and functionality Show less