Jason Carter Email & Phone Number

San Francisco, California, United States

San Ramon, California, United States

• Assist with integration of the CallidusCloud services team into SAP, including advising the business transformation team on the services delivery methodology, rolling out a new project delivery toolkit to increase automation and standardization, and setting up a new team collaboration site in SharePoint. • Develop procedures and data analysis tools for the North America project management office to provide accurate reporting of project delivery status, services revenue backlog, and new services opportunities to the executive staff.• Identify new services business and guide the opportunities through scoping, contract creation, customer negotiations, finance and legal approvals, and successful closure.

Dublin, California, United States

• Conduct quarterly business reviews with customer executives to review product utilization and support metrics, collect and prioritize product enhancement requests, and educate on how to effectively interface with product management and support.

San Jose, California, United States

• Professional services leader accountable for a portfolio of over 130 customers, over 270 projects, and $5.8m bookings in 2016. Managed a team of up to seven project managers who were responsible for leading complex implementations of Incent, the industry leading software-as-a-service offering for incentive compensation management.• Led the restructuring of the methodologies and applications used by the project management office for global project delivery. Developed a consistent project delivery approach that was tightly coupled with external solutions (Smartsheet, Salesforce, Box, DocuSign), which led to accelerated value delivery and reduced operational costs. Provided training and ongoing mentoring to project managers on the new capabilities. • Managed project staffing and served as first point of contact for project changes and escalations. Conducted regular reviews with customer executives to maintain project alignment with customer goals, ensuring projects were delivered on-schedule and on-budget.• Led project scope and budget definition during the sales cycle for new projects. Drove change management negotiations with project sponsors, generating more than $600K in bookings per year.• Served as an effective liaison between internal services, sales, customer success, and product support teams throughout the project lifecycle. Met regularly with the executive team to provide updates on project status, schedule, and budget to ensure customer success and satisfaction.• Mentored project managers and assisted their career development by ensuring their job activities were properly aligned with both their career goals and company objectives.

Foster City, California, United States

• Responsible for leading the professional services organization through successful and profitable implementations of Spend Management software and services for over 140 customers, including American Express, BASF, Callaway, Fluor, Maytag, and The Washington Post Company. • Developed models for evaluating project profitability and reported global account status, profitability trends, and renewal strategies to the executive team. Improved cost monitoring and project time reporting, increasing gross profit over $180,000 in four months.• Lead account manager for Citigroup’s Working Capital Analytics solution, which identifies payment solutions and working capital optimization opportunities for their worldwide customers. Developed and executed the project plan, including the scope statement, communications plan, project schedule, and data processing and integration procedures. After a successful implementation, fostered the partnership with Citigroup to generate 137 client data processing events and over $960,000 in sales the first two years.• Optimized reporting processes and improved purchasing visibility for Barrick Gold Corporation, generating over $1 million in savings per year and resulting in a Nucleus Research Technology ROI award. Utilized value stream mapping techniques to identify process inefficiencies, reducing analysis time by 52%.• Provided subject matter expertise throughout the sales cycle, ensuring customer confidence in the professional services team and delivery methodology, resulting in over $1 million in new annual revenue.• Developed implementation methodologies for new service offerings to standardize processes and reduce operational costs.

San Jose, California, United States

San Jose, California, United States

San Jose, California, United States

New York, New York, United States

• For Kennametal, managed the analysis of $700 million in purchasing data from five different ERP systems, leading to 10% purchasing savings and 1,200% project ROI. Developed a custom reporting application in Access to provide visibility into corporate expenditures and integrated S&P pricing indices to forecast pricing trends per category• For Cadbury Schweppes, executed the extraction and analysis of purchasing data from over 25 global ERP systems totaling $4 billion. Supported six strategic sourcing teams through baseline preparation, collection of item specifications, coordination of eRFI / eRFP development, and savings reporting.• For ICG Commerce, designed and developed an automated purchasing assessment application to normalize and categorize suppliers. Managed an aggressive project timeline to deliver the application ahead of schedule and maintained customer satisfaction and retention by providing end–user training, managing change requests, and advising on new strategies for application usage.• For Scholastic, developed a web application used to monitor reading skills development. Designed and maintained system back–end and principle architect of front–end functionality.

New York, New York, United States

Skillman, New Jersey, United States

• Designed a new urostomy drainage system based on patient requests.

Skillman, New Jersey, United States

• Designed components for an adhesive assembly line and created concept drawings of medical products using AutoCAD.

Bs, Biological Engineering

Activities and Societies: President - Agricultural and Biological Engineering Society, Biomedical Engineering Society, Mu Sigma Tau Honor.

Ms, Biomedical Engineering

Professional Certificate, Project Management