• Enhanced Purchase Order Matching: Integrated Jira with Oracle ERP system to automate PO matching with user purchase requests, eliminating manual tasks and increasing accuracy by 95%.• Improved Cost Visibility: Developed comprehensive BI reports for leadership, enabling trackable spend analysis and identification of cost reduction opportunities, leading to a 10% decrease in annual purchase spending.• Streamlined Approval Process: Created a network of Jira dashboards and operational variance/aging reports, providing real-time insights into purchase approval processing times.

• Saved the company $10M by streamlining IT project closure and financial reconciliation.• Led successful IT financial SAP migration to Snowflake, including ER diagrams, Power BI reports, and rigorous QA. • Managed $4.1M global IT & AV portfolio, migrating 1047 phones to MS Teams and boosting SAFe agile velocity by 17.7%. • Empowered PMO team to achieve $62M project financial reconciliation and variance reporting, ensuring transparency and accountability.

• Managing a $4.1M portfolio of IT & AV infrastructure projects in Asia, Europe, and the US supporting Product Development, Sales, Marketing, and Customer Support. One such project is the migration of the corporate Avaya platform of 1047 phones onto MS-Teams via SAFe agile and JIRA increasing the team velocity by 17.7%.• Worked with the business by providing risk assessment, mitigation, and contingency plans to meet project deliverable under COVID-19 supply chain disruptions.

• Streamlined the deployment of CA Service Desk, a $915K upgrade empowering 27K employees, via agile.• Led $1.4M saving VoIP/SIP conversion for 160 offices, boosting redundancy & service availability across sales, support, & call centers.• Consolidated billing & achieved cost savings with $465K telecom expense management system, optimizing voice & data circuits companywide.

• Project managed (19) global IT infrastructure/facility buildouts within a calendar year from (2) Call Centers to several Regional Sale/Support Offices supporting 1600 employees while saving the company 29% or $1.5M in cost containment and vendor price negotiations. • Managed the IT integration of several complex M&As with offices in US, Asia, and Europe while maintaining the M&A’s development lifecycle and Citrix’s product-to-market rollout dates. Coordinated circuits, hardware, resources, and application migration schedules onto Citrix’s corporate data centers without affecting M&A’s business continuity.• Supervised a $2M project to relocate Citrix’s IT campus infrastructure to support the global call center operations while reducing costs by $110K annually. Efforts included, converting digital to IP telephony, migrating network and telecom equipment, and moving associated circuits (OC3, DS3, DS1, and P2P) to a newer facility all within a compressed timeline.• Oversaw several IT infrastructure projects for Citrix in the US, Asia, and Europe in support of real estate expansion and cost reduction initiatives. This includes requirements gathering, budget planning, and level-setting client expectations while driving vendors to meet project timelines. Efforts included: o Expanding a West Coast Regional Office o Consolidating two P&L Corporate Divisions in Europe o Building a UK Research Park o Establishing a Hong Kong Regional Office o Creating a Bangalore Engineering and Call Center Complex• Coordinated the review and streamlining of corporate security firewall rules while converting from PIX to ASA hardware at Citrix’s corporate data center.

· Coordinated the rollout of several remote server farms for subsidiary offices in US and Canada, including IT needs of various office and business unit expanding and relocating in the US.· Project managed roll-out of a $1M Help Desk management workflow system (BMC Service Desk Express Suite) within 7 months under light resources, high risk, and tight time constraints.· Oversaw corporate wide roll-out of SSL/VPN servicing remote users in US, Canada, and Europe; application served as main backbone for the organization’s remote sales force.· Took on project that languished for 3 months - upgrading 3 subsidiaries onto Internet/intranet Oracle 10G portal and SSL/SSO – and brought within budget and on time.· Initiated project to review business continuity exposure of remote offices homing into regional offices with no disaster recovery plans.

• Performed system analysis/design work to determine project scope, business requirements, and system specifications of Internet/intranet marketing applications for multiple users with different needs.• Managed project by developing plans, budgets, deliverables, and performance measurement tools in Microsoft Project. • Facilitated meetings with stakeholders and clients to discuss issues, present alternative solutions, and drive consensus. • Communicated and presented both technical and non-technical updates to project teams and senior management.• Monitored project plans and schedules, ensuring completion of established time constraints, budgetary stipulations, and labor and technology estimates.• Coordinated and supervised application development team of 5 external resources. • Performed unit and system testing to identify and correct points of inefficiencies and database integrity problems.• Developed end-user training and documentation of application.

· Deployed eCommerce websites and Internet banking services for Citibank Latin America using client server front-ends and several mainframe back-ends.· Worked with business units, and branch offices to formulate/define system scope and objectives based on user needs.· Prepared detailed specifications for complex deliverables from which programs were written.· Developed and coordinated user testing and debugging plans to ensure quality and functionality.· Analyzed and revised existing systems to enhance business processes as necessary.· Performed cost/benefit and business-impact analysis.· Supervised staff of 3rd party web designers, programmers, and network engineers.· Supported client in troubleshooting and maintaining Internet applications operational 24 by 7.· Documented client requirements and communicated/negotiated with client and vendors.

· Project planned and managed the implementation/deployment of a Wide Area Network (WAN) for Citibank across 23 Latin American and Caribbean countries with over 1000 sites using PMI method on schedule and within budget.· Developed and monitored project schedules with milestone and deadlines tailored to the client's operation and business continuity.· Managed and coordinated staff of design and integration engineers, technicians, and field service personnel within the United States and Latin America in implementing WAN.· Coordinated and supervised country site surveys (i.e., capturing logical and physical network, wiring, and electrical infrastructure), country site preparations, equipment export/import logistics, equipment installation schedules, and resource management schedules.· Responsible for ordering circuit (international and domestic) and equipment procurement (from muxes and routers to encrytors and csu/dsu) for client -Citibank.

· Responsible for systems analysis, application development, and systems support of regional and Latin American offices.· Supervised full lifecycle (SDLC) implementation of multi-currency G/L system throughout Latin America. Captured departmental and regional requirements, evaluated different systems and controls, overviewed data migration, conducted parallel testing, and customized training per site.· Implemented a regional Revenue Licensing system that tracked product category royalties in local and US currencies and exported to local G/L system.· Managed and maintained systems and telecommunication operations (email, PBX, and LAN/WAN) for regional and local subsidiaries.· Project managed the establishment of WAN and Web site for Latin American region, which impacted several business units (Disney Consumer Products, Walt Disney Attractions, and The Disney Channel).