Jose Castro Email & Phone Number

United States

Sugar Land, Texas, Us

Houston, Tx, Us

• Plan, direct and manage quality activities, goals, and targets for the quality function.• Ensure that processes needed for Sigma’s Quality Management System (QMS) are established, implemented and maintained.• Responsible for ISO 9001:2015 certification and all related activities.• Report to top management ongoing activities and any need for improvement or any major issues that could affect quality performance.• Direct the tracking of defects, test results, or other regularly reported quality control data.• Schedule and oversee internal/external audits.• Monitor performance of quality control system to ensure effectiveness and efficiency.• Track, document and report weekly, monthly, and quarterly quality KPI metrics to track the progress of established quality objectives.• Actively provide support to manufacturing department to identify quality issues and provide solutions during the manufacturing process. • Assign NMRs and CARs/PARs to applicable persons or functions for the purpose of process improvements and training. Maintain appropriate documentation/testing and ensure the non-conformance process is completed and all action items are completed prior to NMR/CAR/PAR closure. • Analyze and investigate customer product complaints or reported quality issues. Initiate RMAs, as required. Maintain RMA documentation/testing and ensure the RMA process is completed and all action items are completed prior to RMA closure. • Analyze Sigma products requiring process/design/testing deviations. Generate Deviation Requests and communicate the issue(s) with the customer. Maintain request documentation/testing and ensure the deviation process is completed and all action items are completed prior to deviation closure. • Develop digital media and other training aids to help with documentation and operator training. • Educate and train production team on quality control issues and work with departmental managers to improve overall company product quality and safety.

Houston, Texas, Us

• Manage company Quality Management System according to ISO 9001 standard, ensuring products and performance meet company goals.• Collaborate with business leaders to formulate quality control policies that align with the company’s strategic business objectives and mission.• Create and manage Standard Operating Procedures and KPI metrics to measure process efficiency and performance.• Coordinate and manage Six Sigma quality improvement projects to improve process performance.

Houston, Tx, Us

• Establish, implement, and maintain an effective quality management system.• Responsible for the development and implementation of Amgis standard operating procedures and quality management processes.• Ensure value stream activities remain in compliance with ISO regulations/standards/guidelines, and standard operating procedures.• Develop initiatives to improve organization performance against established quality objectives.• Provide hands-on management of all processes related to customer audits, quarterly UL regulatory audits, ISO 9001 annual surveillance audits, and ISO 9001 triennial recertification audits.• Schedule and conduct internal quality system audits.• Responsible for coordinating annual supplier site audits.• Work closely with safety regulatory bodies (UL).• Developed a new RMA system that decreased customer returns by 35%.• Led ISO 9001:2015 transition effort. Certification granted on first attempt with 0 non-conformances.• Initiate and lead investigations using root cause analysis and risk analysis to determine risk, cost, and corrective actions to be implemented.• Create FMEAs to identify potential risks and failures, to develop improvement plans, and follow-up activities.• Analyze, and coordinate the processing of all Engineering Chance Orders (ECO's).• Provide expert technical knowledge within the Amgis team, supporting and guiding all aspects of engineering and design, electrical testing and quality inspection, sales, etc.• Assist in the design and development of toroidal power products and ensure they are constructed to customer specification.• Develop, manage, update, and monitor individual project schedules for new product launchings.• Prepare bill of materials’ and prepare itemized cost proposals or bids for customers.• Assist the purchasing team in the procurement of all raw materials.• Analyze needs of existing and potential customers, conduct sales presentations, and develop long-term client relationships.

Houston, Tx, Us

Master Of Science - Ms, Project Management

Bachelor Of Science (B.S.), Electronics Engineering Technology