Jessie C. Email & Phone Number

New York, New York, US

Austin, TX, US

• Manage daily business operations, including engineering, supply chain, human resources, sales, marketing, manufacturing and accounting.
• Partner in formulating and executing the company’s strategic plans and vision.
• Coordinate cross-functional initiatives and projects - launched company ecommerce site in May resulting in net-positive financial gains.
• Own daily supply-chain targets and KPIs for ecommerce website. Ensure orders are shipped out in a timely fashion; resolve any logistical issues that may arise; coordinate with UPS and 3PL.
• Manage demand planning and sales forecasting to ensure production/purchasing plans are on target.
• Analyze and project inventory necessities and wholesale production needs.

• Managed Manufacturing Team of seven and all operations/admin for entire facility including ecommerce. Headed Customer Service Team handling all customer payment information and refunds; personally handled all special.
• Optimized operational processes and implemented improvement initiatives that yielded 300% YOY growth in 2021.
• Project managed creation of ecommerce website and owned daily supply-chain targets and KPIs for site. Ensured orders were shipped out in a timely fashion; resolved any logistical issues that may have arisen.
• Analyzed and projected inventory necessities and web sales. Oversaw all inventory and supplies; set weekly workflow to supply stores with product.
• Collaborated with cross-functional teams to drive customer happiness, retention metrics and ensure smooth operations across all four branches of company.
• Created facility HACCP plans for two locations.

New York, NY, US

• Managed all shipping, receiving and production facility inventory activities and created commissary inventory system.
• Oversaw scheduling of 25+ employees, coordinating with HR for hiring, employee development issues and training. Supervised staff to ensure that productivity, quality control and cost control objectives/goals were met.
• Created company’s Juice HACCP program; ensured adherence to company policies, safety standards, and manufacturing practices, including ongoing maintenance of facility certifications (Organic, Kosher, etc.).
• Conducted daily facility walk-throughs and maintained checklists.
• Coordinated weekly meetings with drivers and Client Services department.
• Maintained relationships with purveyors of all fresh produce and other key ingredients for production facility and restaurants.

Global, US

• Managed operational needs of an ecommerce operation embedded within a traditional retail environment.
• Co-created company’s first ecommerce site which increased organization’s revenue.
• Oversaw Ecommerce Customer Service Team and managed all payment processes related to ecommerce.
• Managed the timely execution of site updates, including content management, brand content changes, copywriting with strong SEO emphasis, and product listing changes.
• Monitored and reported on KPI’s and analytics.
• Performed necessary testing before any release to the marketplace and investigated/fixed issues.

Global, US

• Managed team of four in Data Entry and Receiving; served as main point of contact between AP and AR.
• Created and then streamlined processes for data entry.
• Analyzed trends to purchase relevant merchandise for the physical retail location.
• Evaluated and summarized weekly sales reports to present to head buyer.
• Received and processed invoices daily for Eataly retail and restaurants.
• Earned fast-track promotion to Head of Data Entry based on speed and accuracy.

Managed and performed all operations to run the business in the field and the officeLed the design and execution for all landscape projectsRecruited and trained team of 4 people to independently lead landscape projects

Acquired new clients through networking and referrals.Worked with various catering companies as a cook for private events throughout the Greater New York area. Prepped and cooked all courses for events.

Prepared all poissonier and garde manger menu items during morning and dinner servicesAssisted with family meal for 30 employeesAverage covers from 250 – 300

Worked under Chef Alain Allegretti at this renowned Provençal restaurantPrepared mise en place for garde manger stationResponsible for managing plating daily during service hours

Worked in garde manger, poissonnier, saucier and pastry stations at the restaurant of The French Culinary InstituteAverage covers from 50-100 and assisted in preparation of staff meals for 200

Bachelor Of Arts, Linguistics And Psychology

Certificate, Digital Marketing

Noncredit Course, Digital Strategies For Marketing

Diploma, Culinary Arts

Sociolinguistics

Bachelor Of Arts - Ba, Linguistics

Bachelor Of Arts - Ba, Linguistics

Education record