Jackie Cates-Howat Email & Phone Number

I am a dedicated, process driven professional with a focus on driving continuous improvement and innovation to greater heights, increasing company standards of quality. Developed standardized training processes, audit specifications, and created documentation for procedures and processes which resulted in increased efficiency of developing and maintaining program incentive training materials. Created positive relationships with individuals in many different roles across organization which allowed for obtaining information needed to meet each account program need. Scheduled time and activities to reach goals by thinking through expected or anticipated obstacles and alternatives or follow-up actions, which resulted in “just in time” delivery of program training in order to meet service level agreements with clients. Recognized as a training consultant for all new projects by all work groups. Green Belt trained.

* In charge of running frontdesk operations for Laboratories Northwest (division of Tacoma General Hospital) on first shift.*Trained new hire Patient Service Representatives and accessed their skill level before they were assigned to staff out patient laboratories for Laboritories Northwest.*Redesigned processes and procedures which resulted in enhancing front desk operations efficiency .