As an EMT-Basic at Olympic Ambulance, I delivered critical emergency care, including patient assessments, BLS, and medication administration, while adhering to safety protocols. I operated ambulances, ensured continuous patient care during transport, and maintained compliance with regulations. I communicated effectively with healthcare teams, documented interventions accurately, and maintained equipment and vehicles. Additionally, I led training sessions and skills evaluations for new EMTs, enhancing team competency and certification, and coordinated with emergency response teams to manage scene safety and care.

As the founder of a specialized emergency management consultancy, I've led efforts to enhance organizational preparedness and response capabilities. With a dedicated team, we develop and implement emergency operations plans, safety training programs, and conduct drills adhering to HSSEP standards. I've spearheaded strategic development, designed and delivered training programs, and organized exercises to improve response effectiveness. Additionally, I've directed team efforts, conducted research, and established strong partnerships with stakeholders. Proficient in marketing and communication tailored to diverse audiences, I'm equipped to lead impactful projects in emergency management.

I am a EMT and EMS supervisor for Okanogan County Fire District 12. In this role • I supervise the Emergency Medical Services Team• Act as the department administrative officer• Work at the departments Risk Management Officer• Primary BLS Evaluator and Lay Instructor• Secondary EVIP Instructor• Function as a Type 2 Wildland Firefighter

Spearheaded the development and enhancement of the hospital’s emergency preparedness and response program, integrating comprehensive risk assessments to identify vulnerabilities and develop actionable mitigation strategies. Collaborated closely with healthcare teams to implement best practices in emergency management, ensuring alignment with regulatory and accreditation standards. Played a pivotal role in the activation and coordination of the hospital’s emergency response plans and incident command system during crisis events, effectively managing communication flows and operational command. Facilitated cross-departmental training programs and drills, significantly improving organizational readiness and response capabilities. Served as the primary liaison between the hospital and external agencies, including local emergency services and government bodies, to foster a collaborative approach to emergency preparedness and community resilience.

Working with hospital and providers to provide them access to TeleHealth tools such as TeleStroke, TelePsych, and TeleHospitalist resources.

As a Remote Support Engineer for NP Information systems, I answer calls and create tickets to support our pool of clients throughout the Northwest. I perform general Helpdesk tasks for end users support, I provide Tier 1 Remote Server and Network Support, assist clients with Application Support, and configure and maintain Telephony system and support on a variety of PBX platforms.I support clients in Active Directory environments, on both regular MS Sever 2003 – 2008 environments as well as the Microsoft SBS server versions. I help with the deployment and maintenance of the suite of Symantec product, such as BackupExec, Endpoint Protection, and Microsoft products that include Microsoft SQL and Exchange.I support many of our customers PBX systems, on a variety of platforms and using many different hardware configurations. I have experience e working with Asterisk in its many different flavors (SwitchVox, FreePBX, Elastics, Trixbox) and can also work on some Avays, and Mitel Systems as well.

I provide Technical level field support for deployed IT assets and systems in the Pacific Northwest region of the United States.These systems include PC (desktop, Laptop), Servers, VoIP and Telephony systems, OCR Camera Technology, general user support, and many other specialized systems for use in tracking and transporting containerized cargo onto and off of container and cargo terminals in the Pacific Northwest.

Lead IT Operations Administrator at WatchGuard Technology Supported 450 usersProvided end-users Support and Troubleshooting on mutiple platforms including desktops and laptop systems and most productivity applications including Microsoft Office, Adobe, Microsoft CRM, Terminal server, and Onyx CRMSupported user accounts and managed user privileges within Active Directory networkEstablished imaging solution and asset deployment planUpgraded call center software application Maintained enterprise backup systems and preformed data recoveryPreformed Active Directory security audits and maintenanceCreated Distribution list and active directory security groupsPreformed System Maintenance on windows server 2000 and 2003 servers Created Exchange e-mail accounts and preformed exchange maintenance Created, audited and maintained Blackberry Enterprise Server accountsManaged Print devices, and maintained Print Server.Approving windows Patches deployed from Windows Update servicesSupport Applications in a Microsoft SQL environmentSupported Users using windows Mobile Devices and Microsoft Active sync 4.0Supported users with their Black Berry devices and basic BlackBerry enterprise server maintenanceAssisted users troubleshooting and maintaining branch office VPNs using Watchguard Edge firewallsDeployed companywide new version of Symantec Endpoint Security establish endpoint security policyHardware, Applications, and SystemsDell Latitude D and E Series laptopsDell Optiplex desktopsDell Power Edge serversMicrosoft Windows Active Directory environment, multiple domains in a forestWindows Server Update ServicesSymantec endpoint security software solutionAvaya and Asterisk PBXs, Zeacom call center applications Microsoft Dynamics Great PlainsMicrosoft CRMOnyx CRMMicrosoft Office CommunicatorBlackberry Enterprise ServerMicrosoft Exchange Server 2007Watchguard Edge firewalls