Leadership position within IPS that leads and overseas the Client Experience team, ensure smooth operations, and manage key accounts. 1. Lead/manage/develop (training/coaching) Client Experience team. 2. Collaborate closely with Fili Gaoteote to align departmental objectives with his visionary goals, actively contributing to their implementation and execution. 3. Foster seamless collaboration among internal teams to ensure a unified approach in serving clients effectively… Show more Leadership position within IPS that leads and overseas the Client Experience team, ensure smooth operations, and manage key accounts. 1. Lead/manage/develop (training/coaching) Client Experience team. 2. Collaborate closely with Fili Gaoteote to align departmental objectives with his visionary goals, actively contributing to their implementation and execution. 3. Foster seamless collaboration among internal teams to ensure a unified approach in serving clients effectively. 4. Make sure that clients have positive interactions with the company at every touchpoint, ultimately leading to high levels of satisfaction, loyalty, and retention. 5. Build strong relationships with clients, gather feedback to improve processes, and collaborate with internal teams to enhance the overall client experience. 6. Coordinate with the marketing team and other departments to produce effective strategies to drive growth. 7. Retain clients that will eventually become ambassadors of IPS. 8. Acquire new clients. 9. Develop, oversee, and regularly update sales forecasts to inform strategic decision-making and optimize resource allocation. Show less

Recruitment and Selection: Lead the recruitment process by identifying staffing needs, sourcing candidates through various channels (e.g., job boards, social media, networking), screening resumes, and selecting candidates who fit the company culture and job requirements.Talent Acquisition Strategy: Develop and implement strategic initiatives to attract top talent, including employer branding efforts, recruitment marketing campaigns, and partnerships with educational institutions or… Show more Recruitment and Selection: Lead the recruitment process by identifying staffing needs, sourcing candidates through various channels (e.g., job boards, social media, networking), screening resumes, and selecting candidates who fit the company culture and job requirements.Talent Acquisition Strategy: Develop and implement strategic initiatives to attract top talent, including employer branding efforts, recruitment marketing campaigns, and partnerships with educational institutions or professional organizations.Onboarding and Orientation: Facilitate the onboarding process for new hires, ensuring they have a smooth transition into their roles and the company. This may involve coordinating orientation sessions, providing necessary training and resources, and assigning mentors or buddies to support new employees.Data Analysis and Reporting: Collect and analyze HR metrics and data to track recruitment effectiveness, employee turnover rates, and other key performance indicators. Use data insights to identify areas for improvement and inform decision-making. Show less

Task as Sales Manager (January 2020 to March 2021)- bringing in new clients into the business- managing existing clients (Account Management)- attending meetings and seminars to expand the brand’s connection into the marketTask as Inbound Affiliate Manager (March 2021 to Augusto 2022)- assigned to handle a separate department to bring in new partners into the business- managing around 15 to 20 existing partners- creating reports (monthly, quarterly, and yearly)… Show more Task as Sales Manager (January 2020 to March 2021)- bringing in new clients into the business- managing existing clients (Account Management)- attending meetings and seminars to expand the brand’s connection into the marketTask as Inbound Affiliate Manager (March 2021 to Augusto 2022)- assigned to handle a separate department to bring in new partners into the business- managing around 15 to 20 existing partners- creating reports (monthly, quarterly, and yearly) for cost, turnover, and margin analysis- schedule and run meetings with partners to improve revenue margin - approving invoices- attending meetings and seminars to expand the brand’s connection into the market Show less

Task as Inbound Sales Coach: - handling a team which focuses on taking escalation calls, training, coaching and developing team members - worked on a few projects for the site (Clean Sales, ENPS, and LIFT Program)