The platform for brands and retailers to share content smart. BrandSync’s intuitive technology will transform and simplify the way your business manages product content across all your channels, providing you with a smarter, more efficient way of working. BrandSync’s streamlined solution of providing single trusted product information source will make managing your business a smooth-sailing experience.Companies that rely on us:• Federal Tax Authority -… Show more The platform for brands and retailers to share content smart. BrandSync’s intuitive technology will transform and simplify the way your business manages product content across all your channels, providing you with a smarter, more efficient way of working. BrandSync’s streamlined solution of providing single trusted product information source will make managing your business a smooth-sailing experience.Companies that rely on us:• Federal Tax Authority - https://eservices.tax.gov.ae/en-us/login• Dubai Duty-Free - https://www.dubaidutyfree.com/ - Manage a centralized product database, one that enables access to multiple categories in order to augment data depending on each category. - Allow several attributes per product. - Implement automated processes. - Run analytics to ensure product completeness and data quality. - Allow Dubai Duty-Free to approve or reject a product. - Create accounts with each supplier. - Provide onboarding training. - Integration with Dubai Duty-Free Oracle platform to provide data using REST APIs. - For more details: https://brand-sync.com/customers/case-study-free/• MARS - https://www.mars.com/ - Manage a centralized product database, one that enables access to multiple categories in order to augment data depending on each category. - Allow several attributes per product. - Implement automated processes. - Run analytics to ensure product completeness and data quality. - Create accounts with each recipients.• BrandSync - https://app.brand-sync.com/ - Internal overall support. Show less

IT BACKEND & FRONTEND SUPPORT• Work with software developers to improve software products during development• Run tests on software or applications and analyze defects in order to improve products.• Checking bugs for both backend and frontend of the website and will coordinate with developers team to execute solution• Importing CSV's file on the back-end and front-end of the website• Creating image URL's by uploading them to the server using FTP• Monitoring and… Show more IT BACKEND & FRONTEND SUPPORT• Work with software developers to improve software products during development• Run tests on software or applications and analyze defects in order to improve products.• Checking bugs for both backend and frontend of the website and will coordinate with developers team to execute solution• Importing CSV's file on the back-end and front-end of the website• Creating image URL's by uploading them to the server using FTP• Monitoring and maintaining the computer systems and networks within the organization•Installing and configuring computer systems, diagnosing hardware/software faults and solving technical problems, either over the phone or face to face.• Working with customers/employees to identify computer problems and advising on the solution• Logging and keeping records of customer/employee queries, Analyzing call logs so you can spot common trends and underlying problems CUSTOMER SERVICE EXECUTIVE• Work with Account Managers, Finance, and Sales to ensure customer’s questions are resolved• Answers incoming customer calls and determine their requirements• Place outbound calls to customers when necessary to advise and/or obtain information necessary to process orders• Record all customer interactions and ensure that all issues are resolved in a timely manner.• Obtain customer feedback information to improve our customer’s experience with the Online Store websites• Interact and communicate order fulfillment issues and/or requests with our supplier and vendor partners• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.• Prepares source data for computer entry by compiling and sorting information; establishing entry priorities. Show less

• Coordinates with ITO-AS Section Lead/Junior Assistant Managers on users units that are scheduled for Windows 7 migration.• Assists in the Windows 7 migration, setup and quality testing of workstations and laptop.• Provides troubleshooting/resolution to business users on basic workstation and printing problem. (Relative to Windows 7 Migration).• Performs onsite installation, configuration and maintenance of all hardware equipment and acquisition of hardware… Show more • Coordinates with ITO-AS Section Lead/Junior Assistant Managers on users units that are scheduled for Windows 7 migration.• Assists in the Windows 7 migration, setup and quality testing of workstations and laptop.• Provides troubleshooting/resolution to business users on basic workstation and printing problem. (Relative to Windows 7 Migration).• Performs onsite installation, configuration and maintenance of all hardware equipment and acquisition of hardware supplies.• Troubleshoots and install a wide range of software used through the company.• Handles multiple technical and software problem simultaneously to prioritize work as they may occur.• Ensures all user application is working and Symantec antivirus up to date.• Performs specific technical functions, including changing of hardware electronic components (memories, hard disk, IP phone and network cables).• Performs effective installation, operation and maintenance of all hardware equipment and acquisition of hardware supplies.• Ensures proper escalation of new issues if personnel cannot determine a solution then escalate to ITO- AS Section Lead/Junior Assistant Managers.• Conducts 2nd–level support an in-depth daily technical support for more complex issues reported by users. Show less

Technical Support – • Troubleshoot for Windows XP and Windows 7.• Networking Support – Build new connections, troubleshoot connections for every office. • Multimedia Support - Editing Pictures, making presentations• Handled IT technical and network issues• Troubleshoot software/hardware related issues.