Justin Landry Email & Phone Number

Baton Rouge, La, Us

United States

Enabled Remote System Access (COVID-19): Implemented remote access contingency measures during the pandemic.Workstation Management: Managed and maintained both office and remote end-user workstations.Client Requirement Enhancement: Assessed client needs and collaborated with developers, resulting in a 10% user increase.Social Media Representation: Acted as the company's Twitter and Facebook social media representative.Meeting & Seminar Equipment Deployment: Led equipment deployment for conferences and seminars.Data Backup Implementation: Implemented robust backup systems for data protection and swift disaster recovery.Infrastructure Maintenance Oversight: Oversaw regular system upgrades and equipment replacement.Production Environment Updates: Deployed latest content and feature updates to production environments.Efficient Digital Record Keeping: Implemented digital record-keeping, saving approximately 200 man-hours annually.

Baton Rouge, Louisiana Area

Product Compliance Testing: Extensively tested various products, including Madden NFL Series, NCAA Football Series, The Sims 2, and more, to ensure compliance with Sony's specification standards.Standard Reference and Time Reduction: Acted as a reference for current Sony standards, reducing branding test time by 25% and helping the team understand launch requirements.Efficiency Improvement: Used insights from competing products to streamline testing processes, reducing testing time by approximately 600 man-hours.Effective Communication Facilitation: Facilitated clear communication between game developers and the testing team, resulting in ahead-of-schedule submissions.IP Security Implementation: Implemented tracked builds to prioritize IP security protocols during product testing.

Troubleshooting and Repairs: Addressed incoming calls for internet and telephone service issues, delivering effective solutions.Customer Support and Satisfaction: Listened to customer inquiries, comments, and concerns, ensuring their satisfaction and comprehension.Sales and Product Recommendations: Recommended new products, acted as a sales point, and offered service upgrades and enhancements to existing customers.

Network Maintenance and Connectivity: Ensured base-wide network communications and connectivity by monitoring and repairing WiFi drop points.Training Device Support: Provided equipment and training device guidance to soldiers in training, contributing to operation success.Facility Maintenance: Oversaw maintenance of network building facilities, ensuring cleanliness and functionality, from light bulbs to tower replacements.

Technical Support Contact: Managed incoming calls and emails, serving as the initial point of contact for technical inquiries.Efficient Troubleshooting: Efficiently diagnosed and resolved issues with printers, desktops, laptops, and servers.Collaborative Problem-Solving: Collaborated with end users and field technicians to determine and implement optimal repair solutions.