Joseph Crespo Email & Phone Number

United States

Miami, Florida, United States

Miami-Fort Lauderdale Area

XAPT is a global technology company that provides an ERP Suite solution called NAXT for heavy machinery dealers licensed by Caterpillar. As Executive Account manager, I was responsible for identifying and pursuing new business opportunities to increase company revenue while managing several existing client accounts and ensuring client satisfaction and my responsibilities included:-Identify opportunities for growth within existing accounts and develop strategies to achieve increased sales… Show more XAPT is a global technology company that provides an ERP Suite solution called NAXT for heavy machinery dealers licensed by Caterpillar. As Executive Account manager, I was responsible for identifying and pursuing new business opportunities to increase company revenue while managing several existing client accounts and ensuring client satisfaction and my responsibilities included:-Identify opportunities for growth within existing accounts and develop strategies to achieve increased sales and profitability.-Generating, maintaining, and driving a robust pipeline.-Manage the entire sales cycle, from prospecting through to closing.-Conduct demos, discovery, and closing calls with C-level executives and decision-makers.-Being the trusted advisor to our clients/partners-Serve as lead contact, supervising external project executions and ensuring alignment with SLAs and customer expectations.-Build and maintain relationships with new/existing clients through regular communication/meetings.-Delegate tasks and projects to the Support team.-In charge of ensuring timely delivery and adherence to SLAs, revising agreements as needed, and delivering performance reports against contracted services.-Proactively engage with customers through regular contact, service quality reports, and improvement presentations, ensuring satisfaction and lifecycle management.-Coordinate within the company’s different teams, developers, technical support, finance and third parties as well to ensure delivery of projects on time and meet client expectations. -Looking for new business opportunities to grow existing accounts to maximize profits. -Provide technical support and escalation during customer meetings, aligning business expectations with technical solutions.-In charge of generating monthly invoices for those customers with time and material agreements. Show less

Miami/Fort Lauderdale Area And Latin America

Flexsin is a full-cycle Software Development Company delivering innovative solutions for Small Businesses and Enterprises with a proven track record in Product Development, Technology Consulting and IT Outsourcing. As a Sales Account Manager, my responsibilities included but were not limited to:Generate revenue obtaining new accounts or adding services or resources on existing accountsI achieved sales targets by 20% for 3 consecutive quarters through strategic planning and… Show more Flexsin is a full-cycle Software Development Company delivering innovative solutions for Small Businesses and Enterprises with a proven track record in Product Development, Technology Consulting and IT Outsourcing. As a Sales Account Manager, my responsibilities included but were not limited to:Generate revenue obtaining new accounts or adding services or resources on existing accountsI achieved sales targets by 20% for 3 consecutive quarters through strategic planning and execution,Implemented a strategic sales plan, elevating sales revenue by 20% within six months.Engage, create relations and maintain communication with Multilevel Executives, CXOs, owners and decision makers.Management of the entire sales process.Deliver estimates, proposals and contracts and negotiate terms and costs.Educate potential clients about Outsourcing Development.Conduct discovery or qualifying calls and closing calls via ZOOM/TeamsCreate POWER POINT Presentations for closing calls or meetings.Use SALESFORCE for adding new accounts and managing.Generate a cold call list of new accounts per day (Qualified Accounts) to transfer to Salesforce.Develop grids of potential clients using online tools and social media.• Exceeded sales targets by 20% for 3 consecutive quartersthrough strategic planning and execution generating anaverage of $6M in sales quarterly.• Implemented a strategic sales plan, elevating sales revenue by20% within six months.Experience selling and consulting on the following:Supply Chain Management Solutions, EDI Integration/Implementation, RFID Software Development Warehouse Management, Construction ERP Software, Inventory Management, iOS Mobile App and Android Mobile App Development,Payroll Software, Human Capital Management Solutions, Human Resources Onboarding Software.Consultant for Healthcare solutions, Sales consultant for CE-commerce Consultant, MAGENTO, SHOPIFY, BIGCOMMERCE integration and development. Show less

South Florida

As a Custom Software Sales Executive, my key responsibilities included:•Close new business by coordinating requirements; developing and negotiating contracts;integrating contract requirements with business operations•Responsible for full sales cycle.•Develop relationships with CIOs, CTOs, CEOs, and other decision makers.• Work closely and cooperatively with the project managers and their development team.•Meet and strive to exceed sales targets to meet the vision and… Show more As a Custom Software Sales Executive, my key responsibilities included:•Close new business by coordinating requirements; developing and negotiating contracts;integrating contract requirements with business operations•Responsible for full sales cycle.•Develop relationships with CIOs, CTOs, CEOs, and other decision makers.• Work closely and cooperatively with the project managers and their development team.•Meet and strive to exceed sales targets to meet the vision and strategy that align with BDand overall company goals and strategy •Serve as both a referral source and a resource to prepare proposals that satisfy the client’sneeds related to the development of our services.•Create and execute sales plan to meet/exceed monthly and quarterly goals as needed•Develop and qualify pipeline through prospecting, meeting, attending conferences/events, calling, emails, etc.•Create and deliver sales presentations as needed, including presenting to the internal teamon sales and marketing efforts; excellent verbal and presentation skills are a must•Ability to listen to, and interpret customer requirements, presenting solutions that directlyapply to client needs•Provide sales vertical analysis and pipeline during weekly meetings to the Sales Director and CFO.•Lead hunting account conversion via cold calling and marketing campaigns.•Maintaining and increasing a robust sales pipeline.•Attending trade shows and other events across industries to promote the company’s brand, services, and projects. •Organizing discovery and closing calls via Teams-Zoom or face to face.Sell/promote developers with experience of:React/React NativeAngular/AngularJSPHP/JAVA/HTML5CSS/DART/C#/C SHARPDjango/Python/NEXTJSObjective-C/Laravel/Ruby on Rails AWS/Salesforce/Oracle Show less

Pompano Beach, Florida

Receive referrals and obtain all necessary patient, medical, and demographic information from a variety of referral sources via various communication methods Managing and scheduling medical transportation and translation services regarding workers compensation claims.Provide viable solutions for adjusters and attorneys Act as liaison between the Insurance Carriers, Injured Workers, Attorneys, and health care professionals. Follow up on online, email, fax and phone referrals for… Show more Receive referrals and obtain all necessary patient, medical, and demographic information from a variety of referral sources via various communication methods Managing and scheduling medical transportation and translation services regarding workers compensation claims.Provide viable solutions for adjusters and attorneys Act as liaison between the Insurance Carriers, Injured Workers, Attorneys, and health care professionals. Follow up on online, email, fax and phone referrals for services that are directed to the department.Create reservations for Transportation, Translations, Home Healthcare, D.M.ENot my typical field but great experience to add. Show less

Miami-Fort Lauderdale Area

My role as sales executive was specifically in promoting DEX solutions to help major accounts to maximize productivity, improve document security, and lower operating expenses by implementing innovative solutions from Konica Minolta Electronics. Key Areas of Expertise:• Copier Sales• Managed Print Services.• Secure Print Release Solutions.• Cloud Printing Solutions.• Document Imaging & Retention Programs.• Mobile Print Solutions.• Digital Signage & Content… Show more My role as sales executive was specifically in promoting DEX solutions to help major accounts to maximize productivity, improve document security, and lower operating expenses by implementing innovative solutions from Konica Minolta Electronics. Key Areas of Expertise:• Copier Sales• Managed Print Services.• Secure Print Release Solutions.• Cloud Printing Solutions.• Document Imaging & Retention Programs.• Mobile Print Solutions.• Digital Signage & Content Delivery Systems.• Boardroom Presentation System. Show less

Miami/Fort Lauderdale Area

Saveology was a major reseller for the major telecom companies in the US. I oversaw a team of 20-25 inside sales agents, coaching and overseeing the sales performance, KPIs, call center procedures, call coaching, and training. I was also responsible for resolving and documenting in detail all sales targets as well as escalating complaints.• My responsibilities included:• Ensuring that my team handled inbound daily calls in the range of 100 per agent.• Made sure they maintained a… Show more Saveology was a major reseller for the major telecom companies in the US. I oversaw a team of 20-25 inside sales agents, coaching and overseeing the sales performance, KPIs, call center procedures, call coaching, and training. I was also responsible for resolving and documenting in detail all sales targets as well as escalating complaints.• My responsibilities included:• Ensuring that my team handled inbound daily calls in the range of 100 per agent.• Made sure they maintained a professional manner with each call and adhered to the company’s policy and compliance.• Ensure that agents reach their minimum daily quota of new sales and upselling services, enter accurate information into an in-house software program, and input new leads into the Salesforce database. Additionally, I prepared sales and employee performance reports every week for management. Show less

Miami, Florida, United States

In charge of managing one of the Spanish teams of seven agents that mainly focused on retention and accounts with a risk of cancellation. I reported directly to the Call Center supervisor overseeing the entire Spanish Customer Service Department.. My Responsibilities included but were not limited to:• Monitored and evaluated agent performance.• Audited calls for Quality Assurance.• Generated weekly performance reports for management.• Provide feedback and… Show more In charge of managing one of the Spanish teams of seven agents that mainly focused on retention and accounts with a risk of cancellation. I reported directly to the Call Center supervisor overseeing the entire Spanish Customer Service Department.. My Responsibilities included but were not limited to:• Monitored and evaluated agent performance.• Audited calls for Quality Assurance.• Generated weekly performance reports for management.• Provide feedback and coaching to the agents as needed. • Handled escalated customer calls and complaints. • Handled escalated retention calls.• Analyze call center data to identify trends and areas for improvement. Show less

Bachelor'S Degree, Business, Management, Marketing, And Related Support Services

Associate'S Degree, Cyber/Electronic Operations And Warfare

Currently