- Responsible for achieving revenue goals and chargeability targets for the program management practice.- Ensure that the program management service offering artifacts and templates are updated and readily accessible to the company.- Grow and develop the team; ensure career paths are understood; delegate well and groom successors.- Codify lessons learned via post project reviews for every project- Evolve program management by identifying innovative ideas to make sure we are meeting the client’s needs- Define processes and improvement for great alignment across practices including handoffs / integration- Own the delivery quality and customer satisfaction for program management.- Participate in pre-sales support activities by representing the practice within the assigned geography and participating in the estimation process; ensure others on the team are trained in the process- Ensure projects in the geography are staffed properly.- Serve as the team / project escalation point

-Owned functionality and development of Sproutling Android application as well as shipping to Google Play in October 2017.-Implemented and administered project management tools (JIRA, Confluence, Github, G Suite, Slack) and processes to expedite delivery, improve communication and increase quality of product development. -Facilitated and improved team productivity as the go-to for information technology needs including deployment of new-hire equipment, software and hardware troubleshooting and resolution of myriad team impediments.-Rearchitected development lifecycle for data scientists and data engineers by implementing Kanban principles of limiting work-in-process and removing sprints resulting in continuous delivery of algorithm improvements and consistent payback of technical debt.- Lead customer support efforts by acting as the eyes, ears and voice of the customer achieving 86% customer satisfaction year-to-date.- Oversaw implementation and healthiness of global supply chain transporting over $200,000 and 2,800 units of inventory by negotiating with vendors and acting quickly to minimize costs and downtime.- Managed projects on time and on scope in an agile environment by leveraging task-relevant leadership styles and risk management expertise.

- Developed 3 of 18 direct reports to promotions within Square by coaching, mentoring and training regularly.- Leading improvement in transactional customer satisfaction from 38.36% to 79.64% year-over-year by launching telephone support and implementing quality refinement programs.- Facilitated expansion of World Wide Support organization from 39 to 100 by coordinating on-boarding and training efforts to scale for rapidly growing customer base.

- Developed 16 of 45 direct reports to promotions or career experiences within Apple by setting goals and executing on plans to build team member skills.- Led 71% of team members to highly recommend the employee experience during the “NetPromoter for Our People” cycle from September 2012 to December 2012.- Increased unit accuracy between semi-annual inventory events from 98.5% to 99.25% by implementing loss prevention procedures in scale with inventories of over $5,000,000 and 20,000 units.