Jc Calhoun work email
- Valid
- Valid
Jc Calhoun personal email
Jc Calhoun phone numbers
Experienced change management executive for a $75M international digital transformation company providing leadership to all operational and supply chain functions, including order entry, customer support, technical repair, procurement, inventory, product manufacturing and assembly, fulfillment and shipping, and installation and dispatch.Customer-centric business operations vice president who provided leadership and day-to-day management of a 200+ domestic and BPO Care and Repair Call Center for the 8th ranked cloud solutions provider.Dynamic executive who managed Customer Operations Division's strategic support, business planning and development, ILEC relationships, external customer survey vendor and 2 business process outsourcing partners with resulting high CSAT, customer engagement, strong NPS, contract renewal and retention.Sales-focused leader who generated $14K MRC of new SMB revenue through care and repair interactions while reducing flagship churn below 1%. Customer Relationship Management (CRM) executive who drove successful call-center operations through effective workforce management, key performance indicator (KPI) measurement, quality adherence and recognition award programs. Innovative CRM strategist who successfully integrated a global networking services company’s 65K new customers from 7 acquisitions. Change management expert who over a 3-year period identified and reduced operational costswhile increasing profitability through creative sales, marketing and customer service initiatives increasing a leading CLEC’s gross margin from 54% to 62%. Exceptional executive leader who delivered a 19.8% cable provider’s cash-flow increase through disciplined sales, service and technical operations. Powerful communicator of performance expectations who restructured and expanded a $16M wireless company acquisition into a $40M sale.
-
Vice President Of Operations - Corporate OfficerAcrelec Oct 2017 - Nov 2019Greater Pittsburgh AreaExperienced change management executive for a $75M international digital transformation company providing leadership to all operational and supply chain functions, including order entry, customer support, technical repair, procurement, inventory, product manufacturing and assembly, fulfillment and shipping, and installation and dispatch. -
Vice President - Service OperationsBroadview Networks Sep 2013 - Aug 2017King Of Prussia, PennsylvaniaDirected the 8th ranked cloud innovator’s Care, Repair, Planning, and Strategic Support teams• Reduced annual OPEX expense by $1M while improving BPO efficiency and effectiveness• Consistently generated $14K MRC by upselling customers during care/repair interactions• Managed ILEC relationship for improved voice and data MTTR and Call Center Metrics• Set up Business Continuity Plan including Cisco & Avaya IVR and network outage routing• Eliminated 20% BPO headcount by improving workforce management and forecasting• Attained industry-leading 85% Customer Satisfaction and 54% Customer Engagement• Reduced churn below 2% for traditional P&S and below 1% for flagship cloud services• Led the Company’s interdepartmental Six-Sigma Initiatives for business improvement• Established employee recognition and reward program for improved performance -
Senior Director - Business ServicesHarron Communications / Metrocast Cablevision Jan 2011 - Sep 2013Frazer, PaDeveloped, implemented and directed the business services entity for the 20th ranked MSO• Secured 19.8% cash flow year-over-year growth• Improved 9K customer base CSAT by aligning value contribution to support resource• Established revenue-based compensation to incent the sales team while controlling COS• Formulated pricing and launched Company’s Enterprise Metro Ethernet Business Services• Instituted M&Ps for voice and data call center providing 24/7 Customer Care and Repair
-
Vice President/General Manager – Business ServicesInforockers Llc (Armstrong Contract Position), Butler, Pa Jul 2009 - Jan 2011Gibsonia, PaFormulated the business services organization and 5-year business plan for double-digit growth• Assessed business potential and developed the 5-year business plan for 14 cable markets• Supervised business operations, designed revenue-based compensation plans, priced ICBs• Customized Microsoft Dynamics CRM software for sales account management• Established sales distribution and call center requirement for 8K prospects and customers• Determined DOCSIS 3.0 and Ethernet voice & data products to be sold to SMB & Enterprise• Introduced Metro Ethernet DIA, P2P and UC products and services platform
-
Senior Vice President – Crm – Business Markets GroupLevel 3 Communications Jan 1999 - Jul 2008Greater Pittsburgh AreaLEVEL 3 COMMUNICATIONS (Purchased TelCove, Adelphia Business Solutions), Pgh, PAChampioned the CRM and business operations efforts for the 14th ranked telecom provider• Opened new markets, hired RVPs, GMs, managed NAM and Sales Partners programs• Increased sales 9% through a Marketing and CRM initiative generating $3.2M in revenue• Supervised call center operations, approved ICB sales, calculated ROI, Managed RFP, SFA• Planned and hosted the Chairman's Club top performance sales recognition event -
Senior Vice President - CrmTelcove Jan 1999 - Aug 2006Greater Pittsburgh AreaSenior VP reporting to the President and CEO of a $1.2B leading telecommunications provider - Customer valuation of 14K business-critical integrated telecommunications Customers - Oversight of corporate customers value contribution located in 70 eastern US markets - Reduced operating costs & improved efficiencies as Company emerged from bankruptcy- Assisted Company growth from a $200M entity to a $1.2B purchase by Level 3 Communications -
Senior Director, Business OperationsAdelphia Business Solutions 1999 - 2002Greater Pittsburgh AreaRemoved sales operations roadblocks to sell & implement P&S in 200 TelCove markets in 6 regions- Designed multi-sales channels compensation plans and resolved payment discrepancies- Planned and hosted the 2000 Chairman’s Club top performance sales recognition event -
Market DirectorAerial Communications, Inc. 1996 - 1998Greater Pittsburgh AreaEstablished & led the wireless carrier’s 4.2M pop. Pgh. market multi-channel sales organization- Conducted market analysis for business identification, sales distribution & cell site placement - Determined product pricing in conjunction with in-depth analysis of the competition- Successfully opened the 4.2M population Pittsburgh MTA for business operation - Recruited and developed an 85-member professional sales organization- Established 16 point-of-sale retail locations to increase market penetration- Branded the Aerial name through effective advertising, events, and promotional activities -
General Manager And Limited PartnerCellular One 1993 - 1996Morgantown, WvaRestructured the $16.1M WVA-3RSA acquisition to a $40M sale within 3 years.- Increased sales distribution- Reduced expenses and tactical marketing resulted in dense market penetration - Increased market share 29%, 27% & 40% annually through highly-effective marketing initiatives- Reduced churn to 1.5% from 2.4% by instituting customer contracts and expanding coverage area -
General Sales And Service ManagerMccaw Cellular 1989 - 1993Greater Pittsburgh AreaRealigned regional markets with an 80-member multi-sales channel distribution.- Generated 10% major accounts sales, 40% direct sales, 10% retail sales & 40% indirect sales- Reduced churn to 1.9% through improved credit procedures and contract enforcement- Organized and chaired the top 10% sales recognition event in Puerta Vallarta, Mexico -
Instructor Consultative Selling, National Account Manager, Account Executive-Industry Consultant.At&T 1977 - 1988Prior Relative Professional Experience
Jc Calhoun Skills
Jc Calhoun Education Details
-
Science
Frequently Asked Questions about Jc Calhoun
What is Jc Calhoun's role at the current company?
Jc Calhoun's current role is Business.
What is Jc Calhoun's email address?
Jc Calhoun's email address is jc****@****ron.com
What is Jc Calhoun's direct phone number?
Jc Calhoun's direct phone number is +141222*****
What schools did Jc Calhoun attend?
Jc Calhoun attended Point Park University.
What are some of Jc Calhoun's interests?
Jc Calhoun has interest in Ssgt, 1971 1977, Air National Guard, Medic.
What skills is Jc Calhoun known for?
Jc Calhoun has skills like Telecommunications, Business Development, Strategy, Management, Wireless, Vendor Management, Cross Functional Team Leadership, Crm, Direct Sales, Voip, Sales Management, Sales Operations.
Not the Jc Calhoun you were looking for?
-
-
5gmail.com, delsonsherman.com, gardinerusa.com, gardiner.com, donadic.com2 +171836XXXXX
-
-
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial