Juan Carlos Castro Email & Phone Number

Elk Grove, CA, US

United States

The Exchange by Hilton

United States

Sacramento County, California, United States

Run the 503 rooms full service hotel. Manage 70 employees. Ordering, AP/AR, Maintaining budgets, inventories, and training staff. Running an around the clock operation, scheduling, payroll and consistently maintain hight levels of service all while staying within budgets to have a high ROI for the owners.

Sacramento, California Area

In charge of managing the housekeeping department of a 169 room property. Being a leader to staff. Scheduling, Accounts Payable, Receivable and payroll. Coaching, training and scheduling. Make purchases of supplies, cleaning products and manage P&L for the department. Maintaining high productivity and high cleaning standards through audits. Creating.

Sacramento County, California, United States

Manage all areas of operations. New employee training, scheduling, forecasting, safety training and provide exceptional customer service to our guests and customers. Work closely with all departments including Sales, Restaurants and the Event Coordinators. Make important decisions regarding guest issues and concerns. High levels of service through internal.

Catarina Nicaragua

Apoyo Resort and Conference Center Current- Operations Manager Managing all departments of a the hotel. Responsible for working with Human Resources, Accounts Payable, Receivables, Scheduling as well as Payroll. Working hand in hand with the Sales team.Making important decisions and being a leader to the entire hotel personal. Making sure that we are.

San Mateo, California

Responsible for supporting all aspects of the operation including guest and employee satisfaction, human resources, financial performance, sales and revenue generation and delivering a return on investment. Assists the General Manager in leading the team in the development and implementation of property-wide strategies. Ensures implementation of the brand.

Fremont California

• responsible for planning, organizing, and developing of the overall operation of the housekeeping department in accordance with federal, state, and local standards and guidelines along with assuring the highest degree.
• Manage the daily activities of the Housekeeping department to include appropriate cleaning of all offices, concourses… Show more responsible for planning, organizing, and developing of the overall operation of the.
• Manage the daily activities of the Housekeeping department to include appropriate cleaning of all offices, concourses, seating areas, washrooms, restaurants, concession stands, suites, and all public spaces.
• Planning, organizing and directing team members to ensure the highest degree of guest satisfaction.
• Daily supervision of the housekeeping staff, including the day, event and post-event crews.
• Daily supervision of the grounds keeping staff, including the day, event and post-event crews.

Silicon Valley, California, United States

Responsible for managing multiple Sales Accounts. Providing Clients with the excellent CustomerService and always going above and beyond for them. Meeting revenue goals and exceedingthem. Being a Sales Team Leader and providing Coaching to others.

San Antonio, Texas Area

• Providing timely and accurate information to customers and agents.
• Providing quality customer service through telephone communication.
• Responsible for telephone inquiries from customers and agents.
• Interpreting and applying concepts based on company policies and procedures.
• Analyzes billing screens.
• Process endorsements and other correspondence.

Promoted from Direct Dispatch Customer Care. Help customer regain confidence in Applecustomers when something went wrong by providing them with options and by finding ways tosolve the issue and find the yes for the customer. Keep my team happy and on track to providethe best customer service possible. Going above and beyond to make my agents be.

Elk Grove

Provide spanish support to Apple customers. Help resolve customer issues the quickest and most efficient service. Work with a team to accomplish goals.

Help solve shipping issues by multitasking and problem solving. Providing great service and agreat experience. Extreme attention to detail and positive attitude.

Sacramento, California Area

Telesales/Apple Online environment. Give the best experience possible to buyers to assure theyplace future orders and to keep the apple name in high standards. I was able to maintain my salesrevenue within the top agents and also achieve the title of Apple Expert. I was a member of thelanguage team and take on Spanish calls when needed.Also Completed the.