Juan Carlos Castro Email & Phone Number

Elk Grove, Ca, Us

United States

The Exchange by Hilton

United States

Sacramento County, California, United States

Run the 503 rooms full service hotel. Manage 70 employees. Ordering, AP/AR, Maintaining budgets, inventories, and training staff. Running an around the clock operation, scheduling, payroll and consistently maintain hight levels of service all while staying within budgets to have a high ROI for the owners.

Sacramento, California Area

In charge of managing the housekeeping department of a 169 room property. Being a leader to staff. Scheduling, Accounts Payable, Receivable and payroll. Coaching, training and scheduling. Make purchases of supplies, cleaning products and manage P&L for the department. Maintaining high productivity and high cleaning standards through audits. Creating cleaning projects in a year round basis.

Sacramento County, California, United States

Manage all areas of operations. New employee training, scheduling, forecasting, safety training and provide exceptional customer service to our guests and customers. Work closely with all departments including Sales, Restaurants and the Event Coordinators. Make important decisions regarding guest issues and concerns. High levels of service through internal audits and company standards.

Catarina Nicaragua

Apoyo Resort and Conference Center Current- Operations Manager Managing all departments of a the hotel. Responsible for working with Human Resources, Accounts Payable, Receivables, Scheduling as well as Payroll. Working hand in hand with the Sales team.Making important decisions and being a leader to the entire hotel personal. Making sure that we are giving 100% great service. Involved with all aspects of new construction on villas and oversee Villa upgrades. In charge of receiving… Show more Apoyo Resort and Conference Center Current- Operations Manager Managing all departments of a the hotel. Responsible for working with Human Resources, Accounts Payable, Receivables, Scheduling as well as Payroll. Working hand in hand with the Sales team.Making important decisions and being a leader to the entire hotel personal. Making sure that we are giving 100% great service. Involved with all aspects of new construction on villas and oversee Villa upgrades. In charge of receiving construction materials as well as appliances and furniture. Working hand in hand with Decoration, Landscaping, Room cleanliness and security. Oversee Yoga activities as well as other activities. Coordinate with the Event Manager, Conference center and other areas. Work with local government institutions like MARENA to preserve local wildlife and maintain the local environment.Creating cleaning programs, check lists and documentation for all departments. Putting together standards for the hotel and managing the supervisors to make sure the rules are being implemented. During my time here, we have grown substantially in both income and rehabilitation of rooms. My system have had a positive impact in our overhead and productivity has increased considerably. Show less

San Mateo, California

Responsible for supporting all aspects of the operation including guest and employee satisfaction, human resources, financial performance, sales and revenue generation and delivering a return on investment. Assists the General Manager in leading the team in the development and implementation of property-wide strategies. Ensures implementation of the brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations. Builds relationships with key customers… Show more Responsible for supporting all aspects of the operation including guest and employee satisfaction, human resources, financial performance, sales and revenue generation and delivering a return on investment. Assists the General Manager in leading the team in the development and implementation of property-wide strategies. Ensures implementation of the brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations. Builds relationships with key customers and is involved in the sales process. Promotes both Guarantee of Fair Treatment and Open Door policies.Ensures a viable key control program is in place.Provides a safe working environment in compliance with OSHA/MSDS.Oversees all finance and accounting functions, including, but not limited to, accounts payable, accounts receivable, petty cash, payroll and ordering procedures, end of period, banking procedures and PAF's.Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.Complies with all corporate accounting procedures.Performs required annual Quality audit with GM and RD.Supporting the Management and Development of Departmental Teams Stays readily available/approachable for all employees.Extends professionalism and courtesy to employees at all times.Leads by example demonstrating self-confidence, energy and enthusiasm.Assists/teaches team managers scheduling (using Scheduling Tool) against guest and hours/occupied room goals. Makes sure that staffing levels are appropriate to exceed guest expectations. Show less

Fremont California

responsible for planning, organizing, and developing of the overall operation of the housekeeping department in accordance with federal, state, and local standards and guidelines along with assuring the highest degree of quality guest care is maintained at all times. Responsible for staffing, scheduling, training and developing hourly staff.Tasks and Responsibilities:• Manage the daily activities of the Housekeeping department to include appropriate cleaning of all offices, concourses… Show more responsible for planning, organizing, and developing of the overall operation of the housekeeping department in accordance with federal, state, and local standards and guidelines along with assuring the highest degree of quality guest care is maintained at all times. Responsible for staffing, scheduling, training and developing hourly staff.Tasks and Responsibilities:• Manage the daily activities of the Housekeeping department to include appropriate cleaning of all offices, concourses, seating areas, washrooms, restaurants, concession stands, suites, and all public spaces.• Planning, organizing and directing team members to ensure the highest degree of guest satisfaction.• Daily supervision of the housekeeping staff, including the day, event and post-event crews.• Daily supervision of the grounds keeping staff, including the day, event and post-event crews.• Purchase, re-order and maintain housekeeping supplies and inventory.• Conduct pre-event inspections of all rooms, concourses, clubs, seating areas and publicareas prior gate opening for every event held at the Arena.• Recruit, schedule and train all new housekeeping staff members.• Maintain the housekeeping budget, providing billing summaries and expenses for all preand post events.• Uphold the highest standards of cleanliness, safety, and conduct.• Knowledge of OSHA and safety standards within Housekeeping department.• Determines and maintains the department work schedule used to notify staff ofupcoming events and ensure proper preparation and staffing for each event.• Ensures the proper maintenance of all equipment; makes arrangements for repairand/or replacement of used and damaged equipment. Show less

Silicon Valley, California, United States

Responsible for managing multiple Sales Accounts. Providing Clients with the excellent CustomerService and always going above and beyond for them. Meeting revenue goals and exceedingthem. Being a Sales Team Leader and providing Coaching to others.

San Antonio, Texas Area

•Providing timely and accurate information to customers and agents. •Providing quality customer service through telephone communication. •Responsible for telephone inquiries from customers and agents. •Interpreting and applying concepts based on company policies and procedures. •Analyzes billing screens. •Process endorsements and other correspondence. •Assisting customers/agents with quoting existing policies. •Document all conversations/transactions… Show more •Providing timely and accurate information to customers and agents. •Providing quality customer service through telephone communication. •Responsible for telephone inquiries from customers and agents. •Interpreting and applying concepts based on company policies and procedures. •Analyzes billing screens. •Process endorsements and other correspondence. •Assisting customers/agents with quoting existing policies. •Document all conversations/transactions appropriately. •Taking accountability for requests received and follows up to ensure correction is made to resolve problem or complaints. Show less

Promoted from Direct Dispatch Customer Care. Help customer regain confidence in Applecustomers when something went wrong by providing them with options and by finding ways tosolve the issue and find the yes for the customer. Keep my team happy and on track to providethe best customer service possible. Going above and beyond to make my agents be moreproductive and motivated. Responsible for keeping my teams customer satisfaction levels up.

Elk Grove

Provide spanish support to Apple customers. Help resolve customer issues the quickest and most efficient service. Work with a team to accomplish goals.

Help solve shipping issues by multitasking and problem solving. Providing great service and agreat experience. Extreme attention to detail and positive attitude.

Sacramento, California Area

Telesales/Apple Online environment. Give the best experience possible to buyers to assure theyplace future orders and to keep the apple name in high standards. I was able to maintain my salesrevenue within the top agents and also achieve the title of Apple Expert. I was a member of thelanguage team and take on Spanish calls when needed.Also Completed the Apple Expert Course.