I lead a team responsible for client advocacy, account management, and basic project management. Our goal is to validate our clients realize the value of working with AHEAD Modern IT Operations and are able to evangelize the benefits to key stakeholders.

CDI is now part of AHEAD, a leading provider of platforms for digital business.

Candoris is now part of CDI.

Manage the Installation and Service teams including scheduling, technology acquisition, escalated customer service, sales and support. Lead Consultant for 20+ area small businesses. Provide support and direction with IT challenges.

Supported the LAN/WAN infrastructure and datacenter with an emphasis on disaster recovery and business continuity competencies. Configured switches, routers and firewalls for the 450+ WAN locations. Primary service and support of VoIP services. Managed a team of seven technicians whose responsibilities included all day-to-day datacenter and network operations. Performed Sarbanes-Oxley auditing and enforcement of security policies. Provisioned servers (virtual and physical), and storage (usage and capacity planning). Managed and configured disaster recovery site. Implemented large company-wide solutions to complex business challenges and renewed vision and culture within the department.

Managed five technicians at three corporations with responsibility for full implementation of the strategic technology directives at each client’s site in this hands-on role. Maintained and rebuilt the infrastructure at Austin Hardware & Supply and managed the company’s IT personnel. Responsible for project analysis, assisting the CFO with budget planning, and managing the Help Desk. Managed resources at Power-IT to rescue two other accounts. Completed multiple projects at multiple at sites on time and within budget. Consolidated cellular and telecommunications providers to provide hard savings of more than $200K annually. Disaster recovery implementation for Austin Hardware & Supply.

Maintained and rebuilt the IT Infrastructure at Austin Hardware & Supply and managed the company’s IT resources. Responsible for project analysis, assisting the CFO with budget planning, and managing the Help Desk. Consolidated cellular and telecommunications providers to provide hard savings of more than $200K annually.

Responsible for managing and overseeing a team of twenty employees that cared for the network, ATMs, desktop support (750+), datacenter (125+ servers), telephony, and network security of CommunityAmerica. I established a professional image for the department and improved service expectations while providing direction to new managers. I initiated projects to centralize storage (via fiber and iSCSI), virtualize the server environment (VMware), and revise the business continuity plan (BCP). I managed project resources, approved payroll/expense reports, and managed the daily operations of the IT infrastructure.

As IT Manager, I was responsible for the budgeting, business and department process review, configuration of servers for internal use and distribution to clients, and desktop support. I was frequently invited to provide technical insight on pre-sales calls and presentations. It was a very "hands on" position with day-to-day interaction with clients and upper management. I was directly responsible for maintaining Microsoft Exchange Server 2003, Itanium2 (64-bit) server technology, SharePoint Portal Server, Microsoft Office/Project/Visio, and SQL Server 2000. The three-member IT Department managed over 35 server farms with more than 2000 users. Managing multiple tasks, prioritizing "urgent" support issues, planning future growth and implementing processes and procedures were routine tasks. One of my responsibilities was managing the move of our offices from Blue Springs to Lees Summit. During the move, we transitioned to a new IP subnet, switched ISPs, installed a new VOIP telephony solution, and built a new server room. I was also responsible for procuring cabling (data), office movers, and facilitating the move with our staff. We accomplished this with only one hour of email/critical systems downtime.

During my employment at Robbie Manufacturing, I was assigned Network and Systems Administrator roles that included assiting in the automation of the pre-production design process. This implementation reduced the lead time necessary to take a design from concept to production which resulted in increased revenue and higher production capacity. I designed Crystal Reports for the company's proprietary manufacturing system, redesigned the corporate intranet, planned and produced the Annual Company Meeting, and supported a 125-user LAN. I also assisted the IT Manager in the budgeting and purchasing processes. It was my responsibility during the course of my employment at Robbie Mfg. to mentor and train a co-worker on Systems Administration tasks. One of the larger projects I managed was transitioning the company from Windows 95 and NT 4.0 to Windows XP and Windows 2000 Server (Active Directory). This was completed in conjunction with a migration of Microsoft Exchange 5.5 to Exchange 2000. My responsibility was to manage the project and maintain 100% uptime during business hours.