Jordan Palmer Email & Phone Number

Create and edit user documentationInterview SMEs to improve internal documentationConvey technical knowledge into easily-digestible and engaging written workCreate test case documents, user information and help documents, data dictionaries, and style guides.Write team meeting minutesWrite monthly reports for stakeholdersAssist the team with any written communicationDisplay excellent written and verbal communication with stakeholders and understand their needsUtilize JIRA for system testing, bug reports, and new requirementsEmploy empathy to understand the user audience for documentation best practicesGather user requirements with a self-made requirements gathering templateTrain junior technical writers on industry best practices and skills

Spearhead all content relating to smartphones, including reviews, news articles, content plans, and how-to articlesWork closely with other vertical editors to create a cohesive strategy for Tom's GuidePerform constant audience and industry analysis to determine best practicesExhibit mastery over communication and the English languageUnderstand various forms of technology, their usage, and their impactsSelf-manage time and work output in a remote working environment

Rockville, Md

Create and edit user documentationMeet with system SMEs to conduct interviews to improve existing documentationConvey SME knowledge into easily-digestible and engaging written workMeet multiple deadlines with deliverables, including test case documents, user information and help documents, etcBe the team’s note taker in meetings, write weekly and monthly meeting minutesAssist the team with any written communication, helping them convey their messages in the best way possibleDisplay excellent written and verbal communication with key government stakeholders and understand their needsTest the contracted system for errors and address them with developers using an in-depth, self-made testing logUnderstand the user audience for documentation best practicesGather user requirements with a self-made requirements gathering template

Write engaging content for core audiences (Android Police, Gamebyte, Android Central, Windows Central, and more)Play through and evaluate assigned games and software, exhibiting a critical eye for detailParticipate in content creation meetings, including brainstorming and volunteering for new tasks and assignmentsWork with managing editors on content plans and updates, such as quarterly updates to evergreen articles in keeping with SEO best practicesPractice time management best practices to meet deadlines and maintain a healthy work-life balance while working from home

Write news articles in regards to the latest updates in the Android and Google spheresEstablish relationships with manufacturers and public relations companiesReview a variety of devices objectively and concisely to give readers an accurate understanding of each device's user experience

Colorado Springs, Colorado Area

Assisted in creating and deploying a social media calendarAssisted in the creation of marketing materials, including taking photographsConnected with and captivated donors with written client storiesCreated a proprietary data analysis methodology to pull, organize, and analyze web and social media analytics using Microsoft Excel (vlookup, pivot tables, etc.)Presented findings to senior management, including actionable insights and recommendations for web presence/SEO improvements

Colorado Springs, Co

Responsible for client application supportCompiled monthly reportsBuilt/adjusted client websites using HTML5, CSS3, and JavascriptManaged client databases using Microsoft ExcelBuilt, ran, and supported client event registrationsCompiled procedures documents for company and client use