Jeffrey Diaz Email & Phone Number

Surprise, Az, Us

Hsinchu, Taiwan, Tw

## Responsibilities- Communicate technical information in an accessible manner to non-technical employees.- Ensure uninterrupted operations of business-critical systems such as Fab systems and applications.- Assist colleagues across the organization, including remote employees, with IT difficulties.- Be responsible for tracing and following up on cases from user or system alarm notifications.- Provide first-line support for tool equipment in a manufacturing environment.- Troubleshoot emails, Microsoft O365, manufacturing software, network, and VPN connections.- Troubleshoot equipment automation systems and check logs for root causes.- Create standard operating procedures for alarms and issues encountered within operations.- Use TchatOps for the ticketing system.- Provide support and address issues for Fab engineers.

Sunnyvale, Ca, Us

## Responsibilities- Administered systems and supported the CAE 747 simulator.- Gained experience working with networks and system matters.- Worked with various operating systems and system imaging such as Windows XP, Vista, Windows Server, Windows 7, Windows 8, Windows 10, MAC, and Linux.- Responsible for weekly backups for each building and maintenance, design, and implementation of structured cabling.- Troubleshot, identified, analyzed, and repaired/installed workstations, servers, Cisco switches, Sonic Firewall, Aruba wireless devices, and printers.- Coordinated and provided project management IT support, evaluated and assisted requirement development needed for implementation and documentation.- Maintained audio/video setup such as PA systems, projectors, and audio record playback systems.- Maintained Simphonics and Plexsys systems for VOIP communication.- Knowledgeable in Active Directory, IT security, and group policies.- Supported mobile devices (i.e., iPhone's and Android).- Maintained and troubleshoot complex systems in flight simulators.- Dealt with vendors, warranty, and procurement.- Provided call, email, and direct customer support.

San Jose, California, Us

## Responsibilities- Administered systems and managed Office 365, JIRA, Confluence, Rackspace, GoDaddy, Azure, and Virtual Machines.- Administered Active Directory user accounts and group policies.- Handled on-boarding and off-boarding of employees.- Experienced in various operating systems and system imaging such as Windows XP, Vista, Windows Server, Windows 7, Windows 8, Windows 10, MAC, OSX, and Linux.- Built and deployed laptops and desktops.- Troubleshot, identified, analyzed, and repaired/installed laptops, workstations, servers, Cisco switches, Cisco Network Firewall, VPN, Quorum backup, wireless devices, and multi-function network printers.- Provided customer direct, phone, email, and remote support.- Maintained audio/video in conference rooms.- Supported mobile devices (i.e., iPhone's and Android).- Analyzed performance of Help Desk activities and documented resolutions, identified problem areas, and devised and delivered solutions to enhance quality of service and to prevent future problems.- Trained and mentored end-user training on network, software, and computer systems.- Involved in managing antivirus, OS updates and patches, desktop imaging, software updates, hardware upgrades, Hardware & Software asset tracking.

Menlo Park, Ca, Us

## Responsibilities- Administered systems and managed Avaya phone system and installation.- Administered Office 365 and Exchange server, and VMware.- Administered Active Directory user accounts, IT security, and group policies.- Handled on-boarding and off-boarding of employees.- Built and deployed laptops and desktops.- Experienced in various operating systems and system imaging such as Windows XP, Vista, Windows Server, Windows 7, Windows 8, Windows 10, MAC, OSX, and Linux.- Troubleshot, identified, analyzed, and repaired/installed laptops, workstations, servers, Dell switches, Palo Alto Network Firewall, wireless devices, scanners, and printers.- Provided customer direct, phone, email, and remote support.- Maintained audio/video setup such as PA systems, Go to Meeting, and projectors.- Supported mobile devices (i.e., iPhone's and Android).- Analyzed performance of Help Desk activities and documented resolutions, identified problem areas, and devised and delivered solutions to enhance quality of service and to prevent future problems.- Trained and mentored service desk staff and end-user training on network, software, and computer systems.- Involved in managing antivirus, OS updates and patches, desktop imaging, software updates, hardware upgrades, HW & SW asset tracking.- Troubleshot hardware and software for medical device (Hearing Aid).- Administered and provided reports in InContact.- Documented all customer case details in call tracking application in Salesforce.- Provided documentation and instruction for the medical device (Hearing Aid).- Performed data entry in ERP system.

Sarasota, Florida, Us

## Responsibilities- Experienced in system administration.- Experienced working with networks and system matters.- Worked with various operating systems and system imaging such as Windows XP, Vista, Windows Server, Windows 7, Windows 8, Windows 10, MAC, and Linux.- Responsible for weekly backups for each building and maintenance, design, and implementation of structured cabling.- Troubleshot, identified, analyzed, and repaired/installed workstations, servers, Cisco switches, Sonic Firewall, Aruba wireless devices, and printers.- Coordinated and provided project management IT support, evaluated and assisted requirement development needed for implementation and documentation.- Maintained audio/video setup such as PA systems, projectors, and audio record playback systems.- Maintained Simphonics and Plexsys systems for VOIP communication.- Knowledgeable in Active Directory, IT security, and group policies.- Supported mobile devices (i.e., iPhone's and Android).- Maintained and troubleshoot complex systems in flight simulators.- Dealt with vendors, warranty, and procurement.- Provided call, email, and direct customer support.

Ph

## Responsibilities- Provided direct customer support.- Worked as a team member in troubleshooting complex problems.- Responsible for maintenance, design, and implementation of structured cabling.- Provided support on special events, installed and set up systems on remote sites.- Troubleshot, identified, analyzed, and repaired/installed workstations, servers, network devices, wireless devices, and printers.- Recorded musical scores for commercial ads.- Experienced in PABX systems, troubleshooted and installed phone lines.

## Responsibilities- Provided support through phone and emails.- Troubleshot internet connections, modems, and set up dial-up connections.- Provided field support on remote sites such as residential and commercial areas.