Juan Carlos Díaz Ramírez Email and Phone Number

Direct, advise, train, motivate and supervise INPLANT staff to achieve objectives of the area within the indicated deadlines.Supervise that the SLAs and OLAs that impact the area of INPLANTS in a timely manner, implementing agile methodologies.Preparation of Documentation of the area in contractual compliance with the client, implementing ITIL, ISO, MAAGTICSI and SCRUM.Responsible for developing and implementing Process Management project and structuring of the operation of the INPLANT area, to facilitate the ISO 27001: 2013 certification.Prepare KPIs of the area, creation and implementation of CMDB of the area.

Technical Analysis Leader for the Sales Area.Lead and manage the analysis area in the different projects to achieve the expected results in a timely manner.Estimate time and resources necessary for the development of projects.Manage the work groups under my responsibility in the monitoring of each phase and each milestone of the project, monitoring times, costs, quality and risks.Collaborate with functional analysts in the interpretation and understanding of the needs of our clients.Participate in the design of solutions associated with the requirements and collaborate in the definition of the required architectures.Prepare progress reports on the project, making corrective decisions and / or proposing alternative solutions to management.Ensure the implementation of services according to the agreed scope, to achieve customer satisfaction.

Development of Project Chart.Carry out market research, to evaluate the viability of the project, in order to define the initial scope with their respective worries.Demonstrate my communication, leadership, negotiation and organization skills.Propose solutions to the problems of limitations in budget matters.Perform my planning, acquisition and execution functions, where I define myself and communicate clear project objectives.Preparation of the organizational structure based on the requirements established by the IFT for the management of the corresponding procedures of the single concession for commercial use.Development of EDTs to manage the corresponding schedules of the areas proposed for the project.To interact with the interested parties, for the corresponding monitoring of their financial interests in the project.Manage delivery times of the corresponding documentation to be delivered to the IFT for the concession process.Manage budgetary issues for contingencies and implementation expenses.Risk management in the project.Collaboration with the areas together for the fulfillment of the goals and commitments acquired with the interested parties, this implementing the knowledge acquired from PMBOK and PMEC (Projects).Training of the proposed personnel in their different areas, where it is proposed to implement ITIL for the creation of the HELP DESK that serves the end users, as well as establishing the SLAs and OLAs.

SPECIALIST CONSULTANT IN PROJECT IMPLEMENTATIONProject: Process Modernization of the Junta Federal de Conciliación y Arbitraje (JFCA) - Integral Service for Deployment, Operation and Maintenance at the national level. | November 2017 - June 2018Training Leader and Specialized Support LeaderTrain, direct and supervise staff for the preparation of training courses, as well as the corresponding material.Advise, coordinate and supervise specialized training and support personnel at the National Level in the Modernization of JFCA Processes.TRAINING COORDINATORProject: Implementation of the Informatics Tool for Federal Criminal Justice Procurement | July 2015 - November 2017Training Area Coordinator.Advise, train, direct, train and motivate trainers.Coordinate and supervise the personnel in my charge, for the national deployment of training to end users, so that they know the correct operation of the computer tool that supports the operation of the Accusatory Criminal Justice System according to the contractual terms that they are before the client, guaranteeing that these activities are carried out in a timely manner.Preparation of proof of contractual and additional services with the corresponding legal validity.Assign and coordinate trainers for the preparation and delivery of courses of the different modules that operate in the computer tool that establishes the client's business model, in accordance with the competition standards EC0217 and EC0301.Responsible for developing a project for the creation of the Documentation Department, for the preparation of Training Manuals and User Manual of the new computer tool that supports the operation of the Accusatory Criminal Justice System at national level, in accordance with the competition standards EC0217 and EC0301 .Responsible for preparing the training deliverables of the different modules that make up the computer tool, for the corresponding contractual compliance in a timely manner.

Corrective and preventive maintenance to computer equipment, installation of wired and wireless networks, POS MexCaja PV installations, Electronic biller, Remote support, Advice on Telecommunications Infrastructure (Networking, CCTV and Telephony).

Conduct research project, innovation and implementation at Instituto Universitario de Bellas Artes (IUBA), which was to develop a digital system for display sheet music, Supporting work in the computer center at Instituto Universitario de Bellas Artes, in administration and control of network, participation in the research Project of the “Digital Music Library”, support in the music recording center of the institution, as well as the design, development and implementation of the institution’s website.