Highly skilled and experienced professional with a strong background in the BPO industry, specializing in technical support and customer service. With a total of 10 years of experience in this field, including the last 3 years working remotely, I have honed my skills and developed a deep understanding of client needs and requirements.✅ GoHighLevel✅ Zapier✅ IFS/InfusionSoft/Keap✅ Google Data Studio✅ Google Suite (Docs, Sheet, Presentation)✅ WordPress✅ Shopify✅ Gorgias✅ ZenDesk✅ Customer Support (Chat, Email, Voice)✅ Photo-Editing (Canva, Adobe Photoshop etc.)✅ Video Editing (Filmora, Adobe Premier)✅ Social Media Management✅ Data EntryLet me know if you need help with any of these, and if it's not listed but you can provide training let me know I can easily pick up any training you may provide.
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Customer Support And General Virtual AssistantSelanto Apps Mar 2020 - Jun 2024Working as a video editor, customer support, and social media manager for Salento Apps. -
Admin ManagerMirtmill Music Sep 2021 - Mar 2022Worked as the Music School Admin, helped the owner to build up the school and create processes for recruitment, billing, and payment. Handled most of the administrative tasks, customer support, retention, and teacher recruitment.
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Partnership Coordinator And It SupportHealthjay Feb 2021 - Mar 2022Worked as a Partnership Coordinator to mainly do onboarding, and liaising to other company's CEO, COO, Franchise Owners, and GMs. I also worked as a Client's Account Services, mainly to manage their accounts and profile for our company's app, and also worked as an IT support, to provide assistance to our clients who are in need of help or having trouble with the app that our company caters. -
Customer Support & Assistant Team LeadYehey Japan Co. Ltd Nov 2020 - Dec 2021
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Financial AdvisorHsbc Electronic Data Processing May 2018 - Nov 2020PhilippinesHandled customer general inquiry, billing, technical, dispute concerns.Complaint Management. -
Sales / Billing / Technical Support SpecialistConvergys Jun 2017 - May 2018PhilippinesWorked mainly as sales representative but also handled technical support, customer service and billing with the leading Satellite TV and Telco in the U.S.
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Technical Support SpecialistConvergys Oct 2015 - May 2017PhilippinesWorked as a technical support specialist with one of the leading telco in Australia, as part of our job is to handle complaint from our customers.
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Owner Photographer/Graphic ArtistCnd Photography Feb 2014 - Feb 2016
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Customer Care SpecialistConcentrix Aug 2013 - Oct 2015PhilippinesWorked as a Customer care specialist in one of telco in the U.S. and also handled technical queries, billing, sales and retention.
John Carlo Dinglasan Education Details
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Datamex Institute Of Computer TechnologyInformation Technology
Frequently Asked Questions about John Carlo Dinglasan
What is John Carlo Dinglasan's role at the current company?
John Carlo Dinglasan's current role is As a business owner, I know for sure that finding time to work on small bits and pieces could be hard. Let me help you! Digital Marketing, Automation, Funnels? I got your back!.
What schools did John Carlo Dinglasan attend?
John Carlo Dinglasan attended Datamex Institute Of Computer Technology.
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