Joel Celis Email and Phone Number
Joel Celis work email
- Valid
Joel Celis personal email
Web Researcher/Admin Assistant/Quality AssuranceGreetings everyone. I have been in the BPO industry for 11 years providing technical and customer service help for overseas clients. I have been trained & had accumulated with so many skills.Skills that I will be happy to share with and put to good use for the benefit of a job that requires maximum proficiency & quality.One of my best key points is that I'm a fast learner and easily able to adapt in a working environment. I can also work with under minimum supervision & limited tools.
Comcast
View- Website:
- comcast.com
- Employees:
- 60190
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Customer Service Representative And Subject Matter ExpertComcastPhilippines
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Customer Service Representative/Subject Matter ExpertComcast Apr 2023 - PresentTranscom Bacolod City- Offer Sales and Promotions- Explain billing issues and promise to pay- Offer Phone service- Process PPV Orders- Process Change of Ownership- Offer home security and cable services- Process bill adjustments- Process loyalty discounts
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Sms Porting AdministratorTelnyx Apr 2021 - Present- Open tickets with vendors and carriers- Update and maintain documentation on hosted SMS.- Monitor and interpret the email communications from vendors and regulators- Track and activate Toll-Free and Long-Code Hosted SMS requests.- Organize and maintain current tickets with vendors.- Create customer facing notices for new orders and short code renewal- Identify high priority communications- Complete various audits and projects to assist the messaging team -
Customer Service RepresentativeTechstyleos Aug 2020 - Apr 2023Transcom Bacolod City-Fashion Consultant-Process and Assist Customer Orders-Process exchange and returns -Process membership cancellation and refunds-VIP membership status negotiation-Process check refunds-Process re-shipping-Process pricing adjustments -
Web ResearcherClutch.Co May 2019 - Nov 2019- Lead Generation- Profile Builder- Web Research -
Quality Assurance Specialist For Telstra MobileTelstra Feb 2017 - Aug 2018Teletech Bacolod City- Call Monitoring- Call Calibration with Production, Clients and Managers.- Fraud Investigation- Stats Analysis and Reporting- Lead Gen Implementation -
Mobile Assurance And Subject Matter Expert For Telstra MobileTelstra Oct 2010 - Feb 2017Teletech Bacolod City- Handling Mobile Issues- Assist mobile email setup- Create Trouble tickets for major escalations- Assist minor broadband issues- Offer Lead for Sales- Follow-up customer Issues (via Outbound Call)- Assist new agents on training
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Adsl Tech Support For QwestQwest Communications International, Inc. Jan 2008 - Oct 2010Teletech Bacolod City- Handling Modem and ADSL Issues- Troubleshoot Internet Speed Issues- Process dispatch for external technicians- Provide Outage update- Assist customer Email issues- Assist customer regarding illegal download issues. -
Customer Service Representative For Sprint MobileSprint May 2007 - Jan 2008Teletech Bacolod City- Handling Billing Issues- Adjusting Billing Dispute- Offer and process sales- Minor troubleshooting for handset Issues- Process Payments- Offer promotions and Sales
Joel Celis Skills
Joel Celis Education Details
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Bachelor Degree
Frequently Asked Questions about Joel Celis
What company does Joel Celis work for?
Joel Celis works for Comcast
What is Joel Celis's role at the current company?
Joel Celis's current role is Customer Service Representative and Subject Matter Expert.
What is Joel Celis's email address?
Joel Celis's email address is jo****@****ast.com
What schools did Joel Celis attend?
Joel Celis attended University Of St. La Salle.
What skills is Joel Celis known for?
Joel Celis has skills like Microsoft Office, Data Analysis, Customer Service, Quality Assurance, Technical Support.
Who are Joel Celis's colleagues?
Joel Celis's colleagues are Matthew Jerr, Kayzad Jokhi, Michael Horbrook Jr, Jason Lallas, Alejandro Cardenas, Stylc Jonathan, Rashidul Bhuiyan.
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Joel Celis
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