Jacqueline Cercone Cpa, Cia Email & Phone Number

Columbus, Ohio Area

Promoted to steer the reengineering of the system’s enterprise risk management process across the entire system, including execution of new processes in this newly created role. Supervise 2 direct reports and multiple individuals throughout the organization as risks are identified and responses are created.▣ Devise new ERM framework for OhioHealth to address risk culture and appetite with focus on strategic and operational risks. Define enterprise risk process and monitor risks in accordance with OhioHealth ERM framework via development of ERM tools, including policies and procedures.▣ Create risk management and mitigation plans addressing identified risks and implement executive management reporting. ▣ Design methodology to identify objectives, drivers, and risks, including facilitating risk assessment meetings comprised of multiple levels of senior and executive leadership. ▣ Establish OhioHealth Enterprise Risk Management Committee to oversee ERM program goals and objectives.▣ Serve as Advisor to OhioHealth departments/leaders for individual risk identification and risk assessment activities by expanding ERM program to include Segment Risk Identification teams coordinating with ERM function and identifying risks within specific hospital or business unit.▣ Rollout Central Ohio Enterprise Risk Management Round Table to meet quarterly with representation from multiple leading national and global organizations based in Columbus, OH.▣ Develop corporate-wide Crisis and Disaster Management playbook, including guidelines regarding how an event is triggered and how to identify single point-of-contact in C&D event. Playbook utilized by system at onset of Covid-19 pandemic to manage event communications and triage. ▣ Launch Crisis and Disaster Steering Committee accountable for vetting C&D events as they occur at OhioHealth.

Columbus, Ohio Area

Promoted to design and execute the Joint Venture Compliance Program, including providing education to OhioHealth’s clinical Joint Venture Partners. Served in dual risk management role. ▣ Designed and rolled out compliance tools to be utilized by Joint Venture Partners to document and monitor applicable compliance concerns. ▣ Redesigned OhioHealth Joint Venture checklist and leadership around execution of compliance effectiveness review of OhioHealth Group.▣ Accountable for Joint Venture program staying with Compliance team as ERM moved from Compliance to Office of General Counsel in 2018.

Columbus, Ohio Area

Recruited to plan, manage, and execute audits of financial and operational processing areas such as reviews of standards, policies, procedures, internal controls, and operational efficiency. ▣ Developed recommendations for improvement and presented reports to management on findings and results. Performed follow-up review on status of implementation of recommendations. ▣ Prepared and executed audit plan to ensure timely performance of audit goals. Managed financial and operational audits and other special projects. Presented audit improvement recommendations to senior and executive management.

Columbus, Oh

Promoted to oversee the Consumer Bank – Card Recovery and Retail Claims lines of business to develop and execute a Risk and Control Self-Assessment program (RCSA).▣ Directed issue management lifecycle, including collaborating with control colleagues to analyze trends and remediation plans across multiple business lines to ensure issues were consistently addressed and resolved.

Columbus, Oh

Promoted to serve as Donor Site Sponsor the migration of Chase’s Debit Card Fraud Prevention, Retail Fraud Claims and Deposit Review Team from an India vendor “Quatrro” to bank’s captive site in Mumbai. ▣ Pinpointed risks and issues and steered migration teams to ensure on-time and on-budget project completion.▣ Ensured smooth transition by managing daily partner relationship with Debit Card Fraud Prevention vendor “Quatrro” located in New Delhi, India.

Columbus, Oh

Hired to formalize documentation and methodology critical to the success of Chase’s Consumer Bank Compliance Testing program. ▣ Modeled methodology in testing programs by directing other compliance testing teams throughout Chase.

Columbus, Oh

▣ Created and executed risk-based audit plan for Huntington’s Personal Financial Capital Markets and Insurance Group (PFG), including Broker-Dealers and Registered Investment Advisors under company.▣ Assured adequacy of system of internal controls and fair presentation of financial statements, adherence to bank policies and procedures, and compliance with regulatory requirements. ▣ Enhanced staff development and performance by developing department training curriculum and sponsoring quarterly training series meetings. Prepared and presented training topics to all levels of audit personnel to ensure continued development of team members.

Columbus, Oh

▣ Facilitated Rule 38a-1 product rollout of BISYS/Citi CCO Compliance program, including assessment of current regulatory environment, documentation of policies, establishment of testing, implementation of recommendations, and reporting to business partners. ▣ Insured program compliance with Investment Company Act of 1940. ▣ Generated $2MM in annual revenue by marketing BISYS/Citi COO Compliance program to new and existing business partners. ▣ Orchestrated webinars for business partner education purposes. ▣ Promoted from prior role as Audit Manager.