• Linux/Unix System Administration: Skilled in maintaining and troubleshooting Linux servers, including configuring network settings, managing security protocols, and ensuring system stability in high-availability environments.• Real-Time Data Ingestion with Logstash: Built and managed data pipelines using Logstash for real-time data ingestion, preprocessing, and filtering before storing it in Elasticsearch.• Private Cloud Management with OpenStack: Configured and maintained OpenStack environments, including networking, storage, and virtual machines, to optimize scalability and resource utilization.• Advanced Monitoring with Zabbix: Developed monitoring templates and custom alerts, enabling proactive infrastructure monitoring and issue resolution.• Customer-Centric Troubleshooting: Regularly interacted with users, resolved issues with distributed systems, and improved service levels (SLAs, SLIs, SLOs) by refining troubleshooting processes.• Documentation and Knowledge Sharing: Developed technical documentation for support and sharing within internal teams.

• Comprehensive Technical Support: Provided multi-platform support (Linux and Windows), including AWS and GSuite administration for internal and external users.• SLA Management: Delivered customer support within established SLAs, improving customer satisfaction metrics through continuous support and clear communication.• ERP Configuration and Management: Configured and administered ERP systems, ensuring smooth integration with business operations and custom user access configurations.

• Network Security and Configuration Support: Assisted users with network security and firewall configuration.• Problem-Solving Documentation: Documented procedures and problem-solving steps to support knowledge management.• User Training: Educated users on security and best practices for systems and tools.

• Network and Systems Management: Planning, installation, and configuration of computer networks, ensuring the integrity and security of the infrastructure.• System Sizing and Architecture: Assessing system requirements, defining the appropriate architecture, and selecting development tools to meet business needs.• Network Security Administration: Implementing and configuring network security procedures to protect company data and infrastructure.• User Support: Creating accounts for new employees and providing basic technical support, ensuring a smooth onboarding experience.• Call and Ticket Analysis: Monitoring and analyzing support requests, responding to tickets, and prioritizing incidents based on criticality, focusing on efficient resolution.• Report Generation: Producing detailed reports on system performance and support activities, providing information for continuous improvement.• Collaboration with Front Office: Addressing requests from the front office, ensuring effective communication between teams and support for daily operations.• Documentation and Record Keeping: Maintaining accurate records of customer documents and operational processes, contributing to the standardization and efficiency of operations.

• Quality Assurance: Conducted call analysis to ensure service quality and adherence to company standards.• Performance Monitoring: Managed connection controls and monitored system performance to optimize service delivery.• Reporting: Generated detailed reports on operational metrics and performance, contributing to data-driven decision-making.• Customer Engagement: Initiated active calls with customers to gather feedback and resolve inquiries, enhancing customer satisfaction.• Technical Support: Provided helpdesk services and technical support, addressing issues and guiding users in troubleshooting.• Customer Service: Delivered exceptional customer service by resolving queries promptly and efficiently.• Front Office Collaboration: Supplied relevant information and support to the front office, ensuring seamless communication and service integration.• Additional Support: Offered supplementary technical assistance as needed to enhance operational effectiveness.