Jelena Ćetković Email & Phone Number

Belgrade, Rs

Belgrade, Serbia

•Attracting new partners to sell Acronis services to the existing customer base of the partner.•Developing sales opportunities by researching and identifying potential accounts, soliciting new accounts, building rapport, and providing technical information and explanations.• Closing new sales/accounts by answering telephone and email inquiries and verifying and entering information.• Actively soliciting all leads and direct sales opportunities, referring leads as appropriate, and updating all sales opportunities onto Salesforce.• Aligning and synchronizing with distributors in the assigned region.

Belgrade, Serbia

• Develop trust relationships with a portfolio of major clients to ensure they do not turn to competition• Acquire a thorough understanding of key customer needs and requirements• Expand the relationships with existing customers by continuously proposing solutions that meet their objectives• Ensure the correct products and services are delivered to customers in a timely manner• Serve as the link of communication between key customers and internal teams• Resolve any issues and problems faced by customers and deal with complaints to maintain trust• Play an integral part in generating new sales that will turn into long-lastingrelationships• Prepare regular reports of progress and forecasts to internal and externalstakeholders using key account metrics

Belgrade, Serbia

• Sourcing new sales opportunities through inbound lead follow-up and outbound cold calls and emails• Understanding customer needs and requirements• Routing qualified opportunities to the appropriate sales executives for further development and closure• Close sales and achieve quarterly quotas• Research accounts, identify key players and generate interest• Maintain and expand your database of prospects within your assigned territory.• Team with channel partners to build pipeline and close deals• Perform effective online demos toprospects

Belgrade, Centralna Srbija, Serbia

•Maintaining a positive, empathetic, and professional attitude toward customers at all times.•Responding promptly to customer inquiries.•Communicating with customers through various channels.•Acknowledging and resolving customer complaints.•Knowing our products inside and out so that you can answer questions.•Processing orders, forms, applications, and requests.•Keeping records of customer interactions, transactions, comments, and complaints.•Communicating and coordinating with colleagues as necessary.•Providing feedback on the efficiency of the customer service process.•Managing a team of junior customer service representatives.•Ensure customer satisfaction and provide professional customer support.

Budva, Montenegro