Jon Gray

Jon Gray Email and Phone Number

Sales Operations and Transformation Leader @ Rackspace Technology
Austin, TX, US
Jon Gray's Location
Austin, Texas, United States, United States
Jon Gray's Contact Details

Jon Gray personal email

n/a

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About Jon Gray

Collaborative strategic leader who marshals teams to create lasting, measurable change. Identifies improvement opportunities, prioritizes within overall business context, and executes with focus and discipline. Creates buy-in at all levels of the organization by understanding contrasting objectives, creating clarity and alignment, and driving impactful positive results. Elite communicator, organizer, and consensus builder with analytical know-how. Strong relationship builder with instinctive drive towards consensus, collaboration, and cooperation.NOTABLE ACHIEVEMENTS▔▔▔▔▔▔▔▔▔▔▔▔✓ Manage broad portfolio of board-visible customer growth, customer success, and sales operations initiatives aimed primarily at revenue and margin growth within current install base✓ Consulted, constructed, contracted, and closed $100M+ long term desktop lifecycle management services contract with DuPont by stewarding opportunity as sole architect during multi-year pursuit and bridging multiple sales and service delivery teams.✓ Built high growth, independent startup from the ground-up to generate $1.4M annually by leveraging corporate experience and deploying service management best practices.✓ Architected Dell’s first ever hardware-inclusive global utility / XaaS desktop computing model, offering technology solution for ~100K GE users.✓ Managed and delivered software and hardware physical asset discovery project for > 10K desktops in large insurance offices across the UK. Developed field operational plans procedures and assisted in development of proprietary asset discovery toolset. Recruited, hired, and trained local field workforce.SPECIALTIES▔▔▔▔▔▔Alignment & Thought Leadership ● Business Solution Development ● Strategic Clarity ● Road mapping GTM Operations ● Forecasting ● Cross-functional Team Leadership ● Talent DevelopmentCross Functional Program Management ● Business Analytics ● Change Management ● Operational Execution

Jon Gray's Current Company Details
Rackspace Technology

Rackspace Technology

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Sales Operations and Transformation Leader
Austin, TX, US
Jon Gray Work Experience Details
  • Rackspace Technology
    Sales Operations And Transformation Leader
    Rackspace Technology
    Austin, Tx, Us
  • Rackspace Technology
    Senior Manager Sales Operations
    Rackspace Technology Oct 2024 - Present
    San Antonio, Texas, Us
  • Rackspace Technology
    Senior Transformation Manager
    Rackspace Technology Oct 2020 - Oct 2024
    San Antonio, Texas, Us
    Provide leadership on business transformation projects and integration workstreams from initiation through delivery. Manage cross-functional projects to drive improvement in process metrics, targeted financial benefits, and achieve company goals. Partners with D+ leadership population, as well as external consultants, to support strategic initiatives
  • Brian Charles Llc
    Co-Founder And General Manager
    Brian Charles Llc 2013 - Oct 2020
    Austin, Texas, Us
    Conceptualized, branded, architected, launched, managed, and sold successful startup concept.➟ Designed and implemented all business and financial management processes and tools on cloud infrastructure, maintaining support staffing levels under budgetary guidelines. Developed repeatable, scalable operations management systems and culture of excellence.➟Automated payroll process using VBA and Excel.➟Standardized bookkeeping and accounting functions in QuickBooks Online.➟Developed custom service provider reporting, driving coaching and performance management.➟Migrated company’s management software and all legacy data to Boulevard cloud-based E2E management platform and implemented online booking, reducing front-line staffing requirements by 50%.➟Developed and deployed industry-elite compensation and career progression plans to incentivize and reward creative team for success, increasing revenue an average of 10% over last 5 years.➟Outperformed revenue plan by 40% over 72 months by utilizing best sales practices and coaching techniques. Fostered a sales-oriented culture of business and financial success among staff of service providers.➟Established and guided HR hiring, onboarding, and retention strategy that supported ongoing growth of 25-person organization—including growing leaders and educators from ranks.➟Masterminded a rigorous, highly structured year-long education program, maintaining 85% client occupancy and 90% employee retention of revenue producers while generating 5-star ratings on Yelp and Google.
  • Dell Technologies
    Global Operations Strategist
    Dell Technologies 2009 - 2013
    Round Rock, Texas, Us
    Led team of 10 direct reports, oversaw complex, proprietary operational reporting solutions for global field delivery organization. Provided strategic leadership, delivered executive-targeted analytics and advice, and led cross-functional execution of broad portfolios of initiatives in multiple individual contributor and management roles in a large global field delivery organization.➟Shepherded prioritization, development, and governance, completing 100s of global professional services offers.➟Aided global services executives in executing a broad portfolio of cost reduction, quality improvement, and capability expansion initiatives in strategic Chief of Staff roles, delivering cost effective, logistically complex field services that met or exceeded SLA’s for $1B global field services and professional services businesses.
  • Dell Technologies
    Principal Solutions Architect
    Dell Technologies 2004 - 2009
    Round Rock, Texas, Us
    Shined as a customer-facing consultative solution lead for large, complex IT managed services outsourcing opportunities. Designed custom lifecycle management solutions to scale; closed multi-million-dollar contracts with customers and subcontractors. Generated internal and client stakeholder consensus that enabled long term growth in service accounts.➟Architected, negotiated, and closed complex, multi-discipline managed lifecycle services solutions from $1M to over $500M for Fortune 500 clients including Honeywell, CSC-DuPont, Unilever, Xcel Energy, Kaiser, AXA, and GE.➟Orchestrated managed services solutions for industry-leading ITSM, end point configuration management, and hardware asset management solutions through entire lifecycle by leading technical approach, building financial structure, developing delivery plans, and ensuring operational readiness.➟Spearheaded client requirements identification efforts, sales presentations, and contract negotiations at all levels of customer organization by performing as services and financial subject matter expert.➟Operationalized won contracts through due diligence and transition by overseeing legal contract negotiation, SOW development, cost model, pricing, P&L, and operational readiness.➟Strategized with account teams and collaborated with sales support organizations to uncover optimal pursuit targets and filter out low quality opportunities, increasing win rates by 20%.➟Facilitated complex and time-sensitive gauntlet of internal deal reviews, approvals, and operational oversight as primary executive-facing presenter, streamlining deal governance process to suit needs of dynamic and rapidly evolving services deal pursuits.➟Established foothold for future growth in large service accounts with strategic point project solutions, contributing to ongoing growth in service account revenue and margin.
  • Activant Solutions, Inc.
    Field Service Coordinator
    Activant Solutions, Inc. 2003 - 2004
    States, Amercia, Us
    Modernized a costly, inefficient legacy field services operation supporting inventory and POS management solutions for diverse customer base of hardware stores and distributors. Deployed improvement initiatives to 125 technician national field force.➟Guided conversion of organization from pure cost-center to revenue-center with simple onsite upselling solutions, offsetting expenses by $250K / yr.➟Managed resolution, status reporting, and executive readout of field service escalations, reducing management churn and increasing visibility.➟Developed “win” reporting, publicizing the department’s importance in customer retention.➟Delivered all operational training and education to national field services work force.➟Generated all regular and ad hoc business reporting and analysis for field engineering organization, leveraging Oracle and customized Excel reporting solutions.➟Liaised with external consultants for critical rationalization of the organization, maintaining the department’s presence as a key customer interface.➟Drove conversion of organization from legacy proprietary management systems to modern Oracle infrastructure, improving reporting, operational efficiency, and consolidating application technical support infrastructure.
  • Bluecurrent
    Program Manager And Solution Architect
    Bluecurrent 2001 - 2003
    Us
    Architected and managed large PC deployment, data migration, and desktop asset management solutions to large customers, achieved results in all phases of desktop services sales and delivery for customers ranging in size from 1K local to 60K international users including UBS, Kaiser, Boeing, Price-Waterhouse Coopers, Nortel, and Washington Mutual.➟Returned profitability of critically underperforming accounts by analyzing field operations, optimizing service delivery procedures, and implementing improvements in live, operational accounts.➟Owned financial modeling and pricing for all sales opportunities and developed consistent operational metrics and dashboard reporting across 20+ unique, custom accounts, enabling effective executive oversight across programs.➟Provided sales support as customer-facing service delivery subject matter expert for large service opportunities.

Jon Gray Skills

Program Management Cross Functional Team Leadership Business Process Business Strategy Operations Management Bookkeeping

Jon Gray Education Details

  • University Of Oregon Lundquist College Of Business
    University Of Oregon Lundquist College Of Business
    Accounting And Business/Management

Frequently Asked Questions about Jon Gray

What company does Jon Gray work for?

Jon Gray works for Rackspace Technology

What is Jon Gray's role at the current company?

Jon Gray's current role is Sales Operations and Transformation Leader.

What is Jon Gray's email address?

Jon Gray's email address is jo****@****ell.com

What is Jon Gray's direct phone number?

Jon Gray's direct phone number is (781)-575*****

What schools did Jon Gray attend?

Jon Gray attended University Of Oregon Lundquist College Of Business.

What skills is Jon Gray known for?

Jon Gray has skills like Program Management, Cross Functional Team Leadership, Business Process, Business Strategy, Operations Management, Bookkeeping.

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