Jon Gray Email & Phone Number

Austin, Tx, Us

San Antonio, Texas, Us

San Antonio, Texas, Us

Provide leadership on business transformation projects and integration workstreams from initiation through delivery. Manage cross-functional projects to drive improvement in process metrics, targeted financial benefits, and achieve company goals. Partners with D+ leadership population, as well as external consultants, to support strategic initiatives

Austin, Texas, Us

Conceptualized, branded, architected, launched, managed, and sold successful startup concept.➟ Designed and implemented all business and financial management processes and tools on cloud infrastructure, maintaining support staffing levels under budgetary guidelines. Developed repeatable, scalable operations management systems and culture of excellence.➟Automated payroll process using VBA and Excel.➟Standardized bookkeeping and accounting functions in QuickBooks Online.➟Developed custom service provider reporting, driving coaching and performance management.➟Migrated company’s management software and all legacy data to Boulevard cloud-based E2E management platform and implemented online booking, reducing front-line staffing requirements by 50%.➟Developed and deployed industry-elite compensation and career progression plans to incentivize and reward creative team for success, increasing revenue an average of 10% over last 5 years.➟Outperformed revenue plan by 40% over 72 months by utilizing best sales practices and coaching techniques. Fostered a sales-oriented culture of business and financial success among staff of service providers.➟Established and guided HR hiring, onboarding, and retention strategy that supported ongoing growth of 25-person organization—including growing leaders and educators from ranks.➟Masterminded a rigorous, highly structured year-long education program, maintaining 85% client occupancy and 90% employee retention of revenue producers while generating 5-star ratings on Yelp and Google.

Round Rock, Texas, Us

Led team of 10 direct reports, oversaw complex, proprietary operational reporting solutions for global field delivery organization. Provided strategic leadership, delivered executive-targeted analytics and advice, and led cross-functional execution of broad portfolios of initiatives in multiple individual contributor and management roles in a large global field delivery organization.➟Shepherded prioritization, development, and governance, completing 100s of global professional services offers.➟Aided global services executives in executing a broad portfolio of cost reduction, quality improvement, and capability expansion initiatives in strategic Chief of Staff roles, delivering cost effective, logistically complex field services that met or exceeded SLA’s for $1B global field services and professional services businesses.

Round Rock, Texas, Us

Shined as a customer-facing consultative solution lead for large, complex IT managed services outsourcing opportunities. Designed custom lifecycle management solutions to scale; closed multi-million-dollar contracts with customers and subcontractors. Generated internal and client stakeholder consensus that enabled long term growth in service accounts.➟Architected, negotiated, and closed complex, multi-discipline managed lifecycle services solutions from $1M to over $500M for Fortune 500 clients including Honeywell, CSC-DuPont, Unilever, Xcel Energy, Kaiser, AXA, and GE.➟Orchestrated managed services solutions for industry-leading ITSM, end point configuration management, and hardware asset management solutions through entire lifecycle by leading technical approach, building financial structure, developing delivery plans, and ensuring operational readiness.➟Spearheaded client requirements identification efforts, sales presentations, and contract negotiations at all levels of customer organization by performing as services and financial subject matter expert.➟Operationalized won contracts through due diligence and transition by overseeing legal contract negotiation, SOW development, cost model, pricing, P&L, and operational readiness.➟Strategized with account teams and collaborated with sales support organizations to uncover optimal pursuit targets and filter out low quality opportunities, increasing win rates by 20%.➟Facilitated complex and time-sensitive gauntlet of internal deal reviews, approvals, and operational oversight as primary executive-facing presenter, streamlining deal governance process to suit needs of dynamic and rapidly evolving services deal pursuits.➟Established foothold for future growth in large service accounts with strategic point project solutions, contributing to ongoing growth in service account revenue and margin.

States, Amercia, Us

Modernized a costly, inefficient legacy field services operation supporting inventory and POS management solutions for diverse customer base of hardware stores and distributors. Deployed improvement initiatives to 125 technician national field force.➟Guided conversion of organization from pure cost-center to revenue-center with simple onsite upselling solutions, offsetting expenses by $250K / yr.➟Managed resolution, status reporting, and executive readout of field service escalations, reducing management churn and increasing visibility.➟Developed “win” reporting, publicizing the department’s importance in customer retention.➟Delivered all operational training and education to national field services work force.➟Generated all regular and ad hoc business reporting and analysis for field engineering organization, leveraging Oracle and customized Excel reporting solutions.➟Liaised with external consultants for critical rationalization of the organization, maintaining the department’s presence as a key customer interface.➟Drove conversion of organization from legacy proprietary management systems to modern Oracle infrastructure, improving reporting, operational efficiency, and consolidating application technical support infrastructure.

Us

Architected and managed large PC deployment, data migration, and desktop asset management solutions to large customers, achieved results in all phases of desktop services sales and delivery for customers ranging in size from 1K local to 60K international users including UBS, Kaiser, Boeing, Price-Waterhouse Coopers, Nortel, and Washington Mutual.➟Returned profitability of critically underperforming accounts by analyzing field operations, optimizing service delivery procedures, and implementing improvements in live, operational accounts.➟Owned financial modeling and pricing for all sales opportunities and developed consistent operational metrics and dashboard reporting across 20+ unique, custom accounts, enabling effective executive oversight across programs.➟Provided sales support as customer-facing service delivery subject matter expert for large service opportunities.