Medicus provides 24/7 365 access to a network of US board certified, credentialed and state licensed physicians by phone or videoconference to treat routine medical issues. Providing services to to employers, unions and consumers. • Responsible for overall day-to-day operational performance for retail, business to business and marketing sectors of company. Provided both leadership and directed strategic support to multiple departments, through sales, technical support, customer service and account relationships. • Created annual operating and capital expenditure budgets and managed performance to budget.• Prepares and executes annual Profit Plan with direct input from management team. Oversees budget management including labor, benefits, supplies, company assets, capital investments, depreciation, maintenance and repair, and third party contracts. Evaluates fiscal metrics and adjusts activities to meet or exceed performance expectations. • Oversee and resolved all organizational HR situations.• Hired and coached Sales and Support staff to achieve revenue and customer service objectives.• Manage a strong professional relationships with team members and Key Stakeholders• Produced sales of one million dollars per year at the peak of the business.• Handled all purchasing, inventory, and contract negotiation with vendors.• Created and monitored all marketing and internet marketing campaigns.• Developed and maintained website and e-commerce store and order processing system.• Oversees payroll for over 1000 employees/contractors.

Account Manager handling over 75 accounts for two monthly community publications. Main area of responsibility assisting major accounts and small mom & pop businesses with their advertising and marketing needs. Successful in all realms and with both small and major accounts and in working with all levels of business to business sales. Experienced sales professional in multiple media platforms.

• Responsible for all aspects of the membership including new member sales, improve member retention, marketing efforts, social media engagement, enrollment, orientations, public relations and all facets of membership growth.• Generated required number of contacts and executed sales.• Maintained relationships with new members to generate referrals.• Maintained a strong team of Chamber Ambassadors to assist in public relations.• Coordinated and participated in the numerous fundraisers and events to support the Chamber and the Plant City Community. • Reporting to the Board of directors, including new member sales, new leads and existing leads status, billing reports, daily balancing of financial collections for the accounting department, managing spread sheets for events and collection of fees for participation.

• Responsible for all aspects of Human Resources including training, recruiting, hiring, retention, termination, compensation/benefits, payroll, workers compensation, unemployment, safety and health, record keeping, policies and procedures for 20 regions across 23 states. • Fostered a teamwork/open-door environment conducive to positive dialogue across the organization. Personal efforts were cited as the driving force behind the employee retention rate of 87% within an industry where high turnover is the norm.• Successfully proposed, developed, and delivered HR initiatives including performance management tool, job evaluation tool and formal compensation structure, service award program, recognition and rewards program, employee orientation program, activities committee etc.• Coach and educate managers on sound HR practices relating to discipline, coaching, and mentoring. • Established and handled recruitment process for all personnel including employee referral and mentorship program. Developed company’s first employee handbook and on-boarding program.• Created and produced the company’s first safety and health program and manual.• Brought workers’ compensation program into full compliance – reduced claim experience from 1.05 to .80.• Increased 401(k) participation 65% and introduced employer matching program.• Leadership in the setting and achievement of strategic and organizational goals. • Ensured employee relations issues are addressed promptly and appropriately. • Identified challenging labor markets, and proactively explored creative ways to attract and maintain a stable, talented workforce.• Conducted market research to assist in establishing competitive compensation rates and market classification.

• Provided HR Consultation, services and support to store management and employees on staffing, performance management, discipline, legal compliance, workers compensation, unemployment, compensation, company HR policies and practices.• Oversaw all aspects of staff performance; performance evaluation, progressive discipline, mediation of staff disputes and grievance procedures in accordance with state and federal laws.• Developed, implemented, and facilitated various training programs. (New Hire Orientation, Management Training, Employment Law, ADA, Title VII, Sexual Harassment, Interviewing, Counseling and Discipline, Labor Relations, EEO, Performance Management and Safety.)• Spearheaded succession planning initiative, resulting in reduction of hiring expenses.• Managed and coordinated special projects, independently or in support of Regional Human Resources.• Assisted in company’s recruitment efforts for management staff, ensuring a diverse and qualified candidate pool.• Promoted employee development systems supporting an employment branding as employer of choice in the communities in which we operate.• Ensure that performance reviews, benefits changes, and salary actions are conducted in a timely manner.• Tracked and prepared reports on Workers’ Compensation, turnover, and EEO/AA analysis. • Nominated as District Recruiting Captain and HRM Mentor for the region, by providing training or contracting with relevant professionals to provide training in the areas of culturally relevant services, professional ethics and law, and areas of professional development as requested by staff members.

• Recruit, interview, screen, hire, train and evaluate the performance of a 160 plus member sales team.• Oversaw the daily administration of sales operations. • Manage, measure, and evaluate all company training to provide maximum effectiveness along with setting and monitoring company attrition rates. Resulting in a turnover decrease from 62% to 23% annualized. • Developed, implemented, and facilitated various training programs. (Curriculum based New Sales Hire Training, New Hire Orientation, OSHA Safety Training, Customer Service Training, Computer Training, and Mentorship Program)• Created, maintained and evaluated weekly, monthly, and yearly sales performance standards, exit interviews, payroll regulations, and budgetary requirements.• Led the initiative to implement scanning of all sales resumes and records for database storage, increasing efficiency, and transforming operation into a more modern, paperless environment.• Created enhancements to “Monthly Company Achievement Meeting”, designed to reward top performers throughout dealership operations. Added reward incentives – at minimal cost to company – and publicized top performers on a monthly basis. Efforts resulting in higher employee moral, doubling participation and setting the stage for innovations / improvements furthering company goals.• Developed and implemented quarterly and yearly sales promotions and programs. • Negotiated training curriculums with vendors; manage contracts, and all scheduling.