James Chase Email & Phone Number

Gainsborough, Gb

Worksop, England, United Kingdom

As a Digital Operations Manager, I am responsible for overseeing and optimizing the digital operations of wilko.com. Ensuring smooth and efficient digital processes and workflows, contributing to the overall success of wilko’s digital acceleration plans.My role involves collaborating with cross-functional teams, including marketing, IT, sales, and customer support, to develop and implement strategies that enhance digital operations. Staying up-to-date with industry trends and best practices, as well as emerging technologies, identifying opportunities for improvement and innovation.

Worksop, England, United Kingdom

Worksop, Nottinghamshire, United Kingdom

Improving the customer journey across Wilko.com, improving taxonomy, product placement and planning and landing online campaigns!

Worksop, Nottinghamshire, United Kingdom

Worksop, Nottinghamshire, United Kingdom

2nd line customer advisor dealing with complex cases

Worksop

Responsible for the on-going account management and business development of a portfolio of customers, primarily with a focus on the distribution network. Driving revenue growth from existing accounts as well as identifying opportunities for growth with the portfolio.Duties and Responsibilities◦Account Management◦Deliver proactive account management to a portfolio of key national accounts◦Plan and attend regular update meetings with accounts◦Manage ad-hoc queries and enquiries generated by account portfolio◦Work to deploy agreements and incentives with agents that can shift market◦Manage external and internal expectations◦Develop new relationships with new clients be they agents or direct consumers◦Manage and organize successful attendance at relevant trade shows and events in order to gather new leads◦Identify and evaluate pro active customers from traditional and online environments◦Contribute on a regular basis to internal and external marketing communications◦Develop and manage relationships with key salespeople◦Respond to queries from on specific sales initiatives relevant to their market and clients