Jarrell Chatman Email & Phone Number

Chicago, Il, Us

Chicago, Il, Us

• Perform business analysis including but not limited to requirements gathering, testing, and remediation• Evaluate new IT developments and evolving business requirements to recommend appropriate solutions• Lead meetings with key stakeholders• Oversee and Perform maintenance support for multiple tier 1 and below systems• Ability to communicate written and verbally to IT groups, vendors, and users at all levels andtake in all feedback verbal and non-verbal.• Understand risk and promote solutions for mitigation• Mentor and train subordinates, while also being able to work independently and in a group• Liaison between business and information technology groups for implementation of Vocera system(iPhone) for entire University of Chicago Medicine and satellite sites allowing communication betweenall staff.• Performed UAT testing during Vocera project with clinical staff to validate app performance andfunctionality, as well as with other IT groups and clinical staff to validate patient data flows into Epic• Currently leading a project to convert Get Well Network TVs to a smart TV solution throughout the hospital and planning an additional project to move that same system to VMs from physical servers• Enhanced workflow using SQL queries, ServiceNow, and Excel for intake of nursing staff to ensureaccess to clinical communication systems by job role• Knowledge of iOS/Android operating systems and MDM solutions Ground Control and Mobile Iron

Chicago, Il, Us

• Troubleshoot help desk calls/tickets• Maintain company MFD print fleet• Provide support to C-level executives• Review and recommended cost savings for firm DID and turret phone licensing• Create and maintain user accounts in active directory and Exchange management Console• Maintain A/V equipment with vendor• Perform minor IT changes at data center• Perform monthly reporting and quarterly audits

Chicago, Illinois, Us

• Troubleshoot help desk calls/tickets• Help maintain company network and A/V Conference equipment• Maintain all company printers, scanners, and MFD devices (Hewlett Packard/Xerox/Ricoh/Lanier)• Liaison between litigation and IT department for software upgrades, and workflows, and litigation trials• Create instructional documents for firm equipment and processes• Served on renovation committee as IT liaison during major office remodeling• Create, implement, and train users on new workflows• Image computers and deploy packages to firm computers using SCCM• Administrator of Citrix performing maintenance and troubleshooting Citrix user issues• Administrator/Implementor Copitrak cost recovery system for printing, copying, phones, and faxing• Administrator/Implementor of firm large file transfer solution (Accellion)• Administrator/Implementor of Mimecast system for DR, large file transfer, and spam• Administrator/Implementor of all firm GoTo products (GoToMeeting, GoToWebinar, GoToAssist)

Chicago, Il, Us

Handle incoming calls in supervisor's absenceCreate Graduate view books brochure packets for mass distribution Enter prospective graduate information in EMAS data base system Answer questions and direct individuals to places throughout building at the front deskHelp supervisor with computer and printer technical issuesLead tour groups of multiple sizes throughout building for prospective students

Updated and installed software and operating system on computersSetup administrator and user accounts (Local)Maintained computer labsAssisted users with computers tasks