Chief Client Officer
CurrentStrategic oversight of client success, ensuring the delivery of exceptional service and value realization.
Mar 2024 - Present
AeroLeads people directory · profile
Jo-Ann Chiam Email & Phone Number
Customer Success Leader | High Performance Culture | Tech Enthusiast. Creating enterprise value through people growth, technology transformation and focus on client success.
at
AudienceView
3 work emails found
@audienceview.com
2 phones found area 416
LinkedIn matched
✓ Verified July 2026
4 data sources
Profile completeness 100%
Current company
Role
Customer Success Leader | High Performance Culture | Tech Enthusiast. Creating enterprise value through people growth, technology transformation and focus on client success.
Location
Toronto, Ontario, Canada
Who is Jo-Ann Chiam? Overview
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Quick answer
Jo-Ann Chiam is listed as Customer Success Leader | High Performance Culture | Tech Enthusiast. Creating enterprise value through people growth, technology transformation and focus on client success. at AudienceView, based in Toronto, Ontario, Canada. AeroLeads shows a work email signal at audienceview.com, phone signal with area code 416, and a matched LinkedIn profile for Jo-Ann Chiam.
Jo-Ann Chiam previously worked as Chief Client Officer at Audienceview and VP Client Engagement at Audienceview. Jo-Ann Chiam holds Be, Computer Engineering from Unsw.
Company email context
Email format at AudienceView
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jchiam@audienceview.com
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AeroLeads found 3 current-domain work email signals for Jo-Ann Chiam. Compare company email patterns before reaching out.
Profile bio
About Jo-Ann Chiam
Great leaders inspire action by communicating their vision and values clearly, and I believe that I can do just that. With over 20 years of experience in every aspect of post-sales operations, I have a deep understanding of how to achieve business results and outcomes through scaling with innovative technology, transformational processes, a high performing culture, and a ruthless focus on the client or customer experience. I am a member of the senior leadership team at AudienceView, a technology company whose mission is to help transform how live events are discovered, attended, and remembered. I’m also Chair of the EDI (Equity, Diversity, and Inclusion) Council and co-chair of the Women’s group at AudienceView. As a BIPOC, woman leader who is also part of the LGBTQ+ community, I am committed to diversity and inclusion initiatives, as well as fostering a culture of belonging within the organization. I am an active member of Toastmasters and a volunteer with PMI Toronto. I am committed to using my skills and expertise to make a positive impact in both my personal and professional lives, and am happy to connect with like minded folks who are also looking to move the needle.
Listed skills include Project Management, Program Management, Cross Functional Team Leadership, Crm, and 22 others.
Current workplace
Jo-Ann Chiam's current company
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13 roles · 34 years
Jo-Ann Chiam work experience
A career timeline built from the work history available for this profile.
Vp Client Engagement
Jan 2023 - Mar 2024
Vp Client Enablement And Support
● Member of ESLT accountable for execution and achievement of organizational strategic plans, and yearly goals. Owner of Gross Margin.● Developing leaders responsible for all post-sales services across AudienceView’s ticketing product portfolio. Includes onboarding, professional services, hardware services, and support services. Responsibilities now include all client learning and enablement programs, such as the learning portals and client engagements through webinars, round tables, regional meetups, and conferences. In addition, responsibilities also include all Client Success operations. ● Improved team accountability through clarity of purpose and establishing scorecard goals. ● Creating innovation programs for the team (using AI and VR as an example) that drive the ability to scale, be efficient, and improve productivity. ● Leads a global team of 50 people. Direct reports are directors, managers and project managers.
Jan 2022 - Dec 2022
Vp Client Engagement And Support
● Member of the Senior Leadership Team accountable for execution and achievement of organizational strategic plans, and yearly goals. ● Responsible for all post-sales services across AudienceView’s ticketing product portfolio. Includes onboarding, professional services, hardware services, and support services.● Led a global team of 45 people. Direct reports are directors, managers and project managers.
Jan 2021 - Dec 2021
Senior Director, Client Engagement
● Led a global team of 35 people (senior managers, project managers, solution experts, engineers, trainers, equipment ops). Team grew 3x in 2019 due to acquisitions.● Responsible for global onboarding portfolio of all products. Product portfolio grew 5x, onboarding grew 40x, in 2019.● Responsible for global client projects, tailored to the client journey and to desired business outcomes.● Responsible for all onsite event support across all clients.● Responsible for hardware revenue.● Responsible for professional services revenue.● Collaborated with internal stakeholders on strategies for optimizing people, processes, systems, products, and services.● Responsible for cost-saving programs during the pandemic while maintaining appropriate levels of service for clients.
Feb 2019 - Jan 2021
Director, Service Delivery
● Responsible for overall delivery of new implementations and professional services engagements.● Responsible for overall team productivity and health. ● Responsible for managing the department's delivery-to-revenue targets and budget. ● Collaborated with internal stakeholders (product management, R&D, sales and marketing, customer services, technical services) to ensure smooth day-to-day business operations.● Collaborated on various cross functional initiatives. ● Initiated agile methodology within Service Delivery in alignment with the R&D / product management department.● Engaged with external customers during pre-sales, project delivery, and customer service remediation situations.
Jun 2012 - Feb 2019
Manager, Project Managers
● Managed and led a team of project managers.● Provided leadership and guidance on project issues and risks to the project manager team. ● Streamlined and established standards in project budget and financial reporting within the team. ● Collaborated with managers in other functions and departments across the organization to seek process improvements. ● Managed multiple projects as required.
Sep 2011 - Jun 2012
Senior Project Manager
● Successfully implemented multiple projects while introducing project management methodology and framework. ● Collaborated with other functions to streamline resource acquisition and assignment processes.
Aug 2010 - Sep 2011
Director Of Product Development
● Introduced and implemented project management methodology and framework at the organization. ● Productized company's mainstay product ezRecruit(TM). ● Introduced and implemented software development life cycle (SDLC) methodology.
Oct 2005 - Aug 2010
Senior Project Manager
Feb 2004 - Oct 2005
Business Solutions Delivery Manager
Brae Harbour
● Delivered Customer Relationship Management (CRM) projects. ● Introduced and implemented project management methodology and framework.
Mar 2000 - Jan 2004
System Analyst
● Oversaw roll-out of HelpDesk system from procurement / RFP process to implementation and operationalization.● Published Helpdesk Software Evaluation paper for Helpdesk Prolink, a world-wide helpdesk resource centre.
May 1999 - Feb 2000
Systems Analyst
1993 - 1994
~1 yr
2 education records
Jo-Ann Chiam education
Be, Computer Engineering
Unsw
Education record
Holy Cross College
FAQ
Frequently asked questions about Jo-Ann Chiam
Quick answers generated from the profile data available on this page.
What company does Jo-Ann Chiam work for?
Jo-Ann Chiam works for AudienceView.
What is Jo-Ann Chiam's role at AudienceView?
Jo-Ann Chiam is listed as Customer Success Leader | High Performance Culture | Tech Enthusiast. Creating enterprise value through people growth, technology transformation and focus on client success. at AudienceView.
What is Jo-Ann Chiam's email address?
AeroLeads has found 3 work email signals at @audienceview.com for Jo-Ann Chiam at AudienceView.
What is Jo-Ann Chiam's phone number?
AeroLeads has found 2 phone signal(s) with area code 416 for Jo-Ann Chiam at AudienceView.
Where is Jo-Ann Chiam based?
Jo-Ann Chiam is based in Toronto, Ontario, Canada while working with AudienceView.
What companies has Jo-Ann Chiam worked for?
Jo-Ann Chiam has worked for Audienceview, Edge Interactive, Brae Harbour, Kingston General Hospital, and Mesiniaga Berhad.
How can I contact Jo-Ann Chiam?
You can use AeroLeads to view verified contact signals for Jo-Ann Chiam at AudienceView, including work email, phone, and LinkedIn data when available.
What schools did Jo-Ann Chiam attend?
Jo-Ann Chiam holds Be, Computer Engineering from Unsw.
What skills is Jo-Ann Chiam known for?
Jo-Ann Chiam is listed with skills including Project Management, Program Management, Cross Functional Team Leadership, Crm, Strategy, Project Delivery, Professional Services, and Quality Assurance.
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