Jo-Ann Chiam Email and Phone Number
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Great leaders inspire action by communicating their vision and values clearly, and I believe that I can do just that. With over 20 years of experience in every aspect of post-sales operations, I have a deep understanding of how to achieve business results and outcomes through scaling with innovative technology, transformational processes, a high performing culture, and a ruthless focus on the client or customer experience. I am a member of the senior leadership team at AudienceView, a technology company whose mission is to help transform how live events are discovered, attended, and remembered. I’m also Chair of the EDI (Equity, Diversity, and Inclusion) Council and co-chair of the Women’s group at AudienceView. As a BIPOC, woman leader who is also part of the LGBTQ+ community, I am committed to diversity and inclusion initiatives, as well as fostering a culture of belonging within the organization. I am an active member of Toastmasters and a volunteer with PMI Toronto. I am committed to using my skills and expertise to make a positive impact in both my personal and professional lives, and am happy to connect with like minded folks who are also looking to move the needle.
Audienceview
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Chief Client OfficerAudienceview Mar 2024 - PresentToronto, Ontario, CaStrategic oversight of client success, ensuring the delivery of exceptional service and value realization.
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Vp Client EngagementAudienceview Jan 2023 - Mar 2024Toronto, Ontario, Ca
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Vp Client Enablement And SupportAudienceview Jan 2022 - Dec 2022Toronto, Ontario, Ca● Member of ESLT accountable for execution and achievement of organizational strategic plans, and yearly goals. Owner of Gross Margin.● Developing leaders responsible for all post-sales services across AudienceView’s ticketing product portfolio. Includes onboarding, professional services, hardware services, and support services. Responsibilities now include all client learning and enablement programs, such as the learning portals and client engagements through webinars, round tables, regional meetups, and conferences. In addition, responsibilities also include all Client Success operations. ● Improved team accountability through clarity of purpose and establishing scorecard goals. ● Creating innovation programs for the team (using AI and VR as an example) that drive the ability to scale, be efficient, and improve productivity. ● Leads a global team of 50 people. Direct reports are directors, managers and project managers.
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Vp Client Engagement And SupportAudienceview Jan 2021 - Dec 2021Toronto, Ontario, Ca● Member of the Senior Leadership Team accountable for execution and achievement of organizational strategic plans, and yearly goals. ● Responsible for all post-sales services across AudienceView’s ticketing product portfolio. Includes onboarding, professional services, hardware services, and support services.● Led a global team of 45 people. Direct reports are directors, managers and project managers.
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Senior Director, Client EngagementAudienceview Feb 2019 - Jan 2021Toronto, Ontario, Ca● Led a global team of 35 people (senior managers, project managers, solution experts, engineers, trainers, equipment ops). Team grew 3x in 2019 due to acquisitions.● Responsible for global onboarding portfolio of all products. Product portfolio grew 5x, onboarding grew 40x, in 2019.● Responsible for global client projects, tailored to the client journey and to desired business outcomes.● Responsible for all onsite event support across all clients.● Responsible for hardware revenue.● Responsible for professional services revenue.● Collaborated with internal stakeholders on strategies for optimizing people, processes, systems, products, and services.● Responsible for cost-saving programs during the pandemic while maintaining appropriate levels of service for clients.
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Director, Service DeliveryAudienceview Jun 2012 - Feb 2019Toronto, Ontario, Ca● Responsible for overall delivery of new implementations and professional services engagements.● Responsible for overall team productivity and health. ● Responsible for managing the department's delivery-to-revenue targets and budget. ● Collaborated with internal stakeholders (product management, R&D, sales and marketing, customer services, technical services) to ensure smooth day-to-day business operations.● Collaborated on various cross functional initiatives. ● Initiated agile methodology within Service Delivery in alignment with the R&D / product management department.● Engaged with external customers during pre-sales, project delivery, and customer service remediation situations.
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Manager, Project ManagersAudienceview Sep 2011 - Jun 2012Toronto, Ontario, Ca● Managed and led a team of project managers.● Provided leadership and guidance on project issues and risks to the project manager team. ● Streamlined and established standards in project budget and financial reporting within the team. ● Collaborated with managers in other functions and departments across the organization to seek process improvements. ● Managed multiple projects as required.
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Senior Project ManagerAudienceview Aug 2010 - Sep 2011Toronto, Ontario, Ca● Successfully implemented multiple projects while introducing project management methodology and framework. ● Collaborated with other functions to streamline resource acquisition and assignment processes.
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Director Of Product DevelopmentEdge Interactive Oct 2005 - Aug 2010Toronto, Ontario, Ca● Introduced and implemented project management methodology and framework at the organization. ● Productized company's mainstay product ezRecruit(TM). ● Introduced and implemented software development life cycle (SDLC) methodology. -
Senior Project ManagerEdge Interactive Feb 2004 - Oct 2005Toronto, Ontario, Ca
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Business Solutions Delivery ManagerBrae Harbour Mar 2000 - Jan 2004● Delivered Customer Relationship Management (CRM) projects. ● Introduced and implemented project management methodology and framework.
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System AnalystKingston General Hospital May 1999 - Feb 2000Kingston, Ontario, Ca● Oversaw roll-out of HelpDesk system from procurement / RFP process to implementation and operationalization.● Published Helpdesk Software Evaluation paper for Helpdesk Prolink, a world-wide helpdesk resource centre. -
Systems AnalystMesiniaga Berhad 1993 - 1994Subang Jaya, Selangor, My
Jo-Ann Chiam Skills
Jo-Ann Chiam Education Details
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UnswComputer Engineering -
Holy Cross College
Frequently Asked Questions about Jo-Ann Chiam
What company does Jo-Ann Chiam work for?
Jo-Ann Chiam works for Audienceview
What is Jo-Ann Chiam's role at the current company?
Jo-Ann Chiam's current role is Customer Success Leader | High Performance Culture | Tech Enthusiast. Creating enterprise value through people growth, technology transformation and focus on client success..
What is Jo-Ann Chiam's email address?
Jo-Ann Chiam's email address is jc****@****ail.com
What is Jo-Ann Chiam's direct phone number?
Jo-Ann Chiam's direct phone number is +141668*****
What schools did Jo-Ann Chiam attend?
Jo-Ann Chiam attended Unsw, Holy Cross College.
What skills is Jo-Ann Chiam known for?
Jo-Ann Chiam has skills like Project Management, Program Management, Cross Functional Team Leadership, Crm, Strategy, Project Delivery, Professional Services, Quality Assurance, Pmp, Pmo, Crm Software, Team Leadership.
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