Delivering practical solutions to strengthen and simplify user's authentication process, while removing the need for passwords.

Defining and Delivering various features of the Crisis24 Travel Risk Management platforms: Accessibility, Mass Notification, BI Reporting, Data Residency & Data Privacy, Usage Statistics & Analytics

The world’s largest medical and travel security services firm, International SOS supports nearly two-thirds of the Fortune Global 500 being clients and has an annual turnover of $1.5B. Managing a team of 6 Business Analysts, and reporting directly to the CTO, and subsequently to the Senior VP of Product Management.Delivering the definition and execution of major digital capabilities and process initiatives. KEY ACHIEVEMENTS★ Defined and implemented an Identity and Access Management platform, user provisioning, accessibility compliance, and mapping services, in addition to enabling configurable support of MFA and SSO for each client organization.★ Defined and Implemented a new content translation process, including the governance and operating model to deliver online content translation in seven European and Asian languages. ★ Controlled, and then reduced translation services costs by 16% through effective, strategic oversight of the Translation business area.★ Retained major customers in Asia and Europe by spearheading discussions with clients and senior management in the capacity of a Subject Matter Expert (SME).

I was responsible for driving initiatives to improve the generation of medical and security information, as well as its delivery to clients.KEY ACHIEVEMENTS★ Maintained and improved client facing online services delivering medical and security information. ★ Collaborated with distributed editorial teams to define information requirements and develop a roadmap - including a global framework for APIs and translation - consolidating four processes into one.★ Directed end-to-end RFP processes to choose a global Language Service Provider, a content management system, and related implementation partners★ Defined the implementation of migration projects, including the retirement of four legacy content management systems and websites.

The FinTech division of Thomson-Reuters (now Refinitiv, formerly Reuters), a provider of information and technology services to 40K+ institutions worldwide on legal and scientific developments as well as financial markets. KEY ACHIEVEMENTS★ Drove the establishment of a single center of excellence for product and intellectual property ownership, in addition to working directly with a local development team in Thailand to resolve bottlenecks.★ Product Manager for the definition and delivery of a new data collection and content platform supporting Eikon (Thomson-Reuters flagship financial desktop application) with distributed teams across three continents (Total team headcount: 200+).

Built the vision and product proposition for a new set of services, including technology and content challengesKEY ACHIEVEMENTS★ Partnered with senior stakeholders to define and agree on business requirements and strategy. ★ Established detailed strategy and requirements for the new end-to-end data service, including collection, storage, support, distribution and APIs, which met stakeholders’ demands.★ Set project direction and led team members, including Project Managers, Development Staff and Content Team, distributed across UK, USA, and Thailand.