James Cho Email & Phone Number

Chicago, Illinois, Us

Responsible for the leadership and management of Global Sales Strategy, Operations and Enablement function. Goals are to maximize revenue growth through the development, implementation, and ongoing maintenance of GTM programs, systems, and initiatives. Critical management functions include systems management, forecasting, planning, reporting, sales enablement, sales development, business development and sales process optimization.

Santa Clara, California, Us

• Build, Develop and scale sales operations and enablement• Partner with CRO and e-staff on creating and leading GTM strategies• Manage and lead global account and territory planning and analysis.• Create sales incentive plans to align with fiscal annual planning• Establish operational cadence focused on forecast, pipeline and leadmetrics• Build out global reporting and dashboard for measurement of KPIs and core metrics• Manage the sales tech stack• Develop new hire sales onboarding and sales readiness programs for enablement ofcustomer facing roles/functions• Manage and develop all sales processes (from top of funnel to rev. rec.)• Partner and collaborate with finance, marketing, and product cross functional teams onkey GTM initiatives

Chicago, Illinois, Us

• Developed a Global Sales Operations function in partnership with CRO• Led numerous transformation initiatives that resulted in optimization of efficiencies and effectiveness for quote to cash• Developed and optimized sales processes and programs as it relates to Quote-to-Close, Deal Desk, and forecasting• Developed an operational cadence for global sales• Managed, and oversaw the sales technology stack (CRM, CPQ, Pipeline/Forecastingoptimization tools, and sales engagement-prospecting applications)• Developed key performance metrics, dashboards and reports that help the salesorganization focus on performance drivers and results• Collaborated with Marketing to ensure proper lead management processes• Partnered and implemented knowledge management strategies to continuouslyincrease product knowledge across all GTM teams• Lead Sales Enablement and sales productivity function and initiatives

Seattle, Wa, Us

• Managed a team of Program Managers and Training Coordinators responsible for the day to day execution of AWS Training business• Collaborated on the design, development, maintenance, and delivery of forecasting models, metrics, reports, analyses, and dashboards to drive key business decisions• Worked with Americas and WW management to determine business goals and develop methodologies to measure goals• Oversaw the development, implementation and monitoring of efficient and effective processes, including ensuring the team follows quality processes• Managed all vendor agreements leveraged by the Americas Training & Certification team, including but not limited to negotiations, and contract executions

• Led data analysis and research in support of sales and professional services discipline research projects and initiatives• Developed and deployed industry standard benchmarking surveys and research.• Delivered benchmark results findings and recommended priority initiatives to C-Leveland senior/executive level leadership• Led and presented advisory workshops to C-Level and senior/executive levelleadership on strategy and operational processes• Published several research blogs and white papers on industry impacting issues andinitiatives

Tinton Falls, Nj, Us

• Managed and oversaw a global technical services operations department of 15 globally.• Managed global P/L of revenues that top $60M annually.• Supported the global technical services organization of pre and post teams of over 400 employees.• Developed, strategized and led all planning, budgeting and forecasting.• Compensation and resource planning strategy development and execution.• Established KPIs and reporting for management dashboard.• Managed and direct resource allocation, planning and capacity analysis.• Review of all headcount and cost/expenses on a monthly and quarterly basis.• Sourcing and management of all partners and vendors worldwide that provide delivery support.• Successfully implemented a PSA (NetSuite/OpenAir) application to drive efficiency and standardization.

Armonk, New York, Ny, Us

- Manage and oversee a global professional services organization of 200 plus resources, internal and external.- Direct and manage the operations’ HUB for resource assignment and deployment on projects globally.- Services lead on integration with SPSS-IBM. Managing the work-streams for the integration into IBM.- Manage and support SPSS professional services and projects globally. Work with services leadership team on customer statement of works (SOW). - Source, negotiate, and manage third party global partners/vendors for various global project engagements. - Ensure that project methodology are followed and executed globally. - Instrumental in development of a global resource staffing model, creating a global skills matrix database and building out an ecosystem of global resources.- Key contributor to the development of pr3 Methodology (a project defined methodology from business discovery to project closure).

Redmond, Washington, Us

Paris, Fr

Us

Education record

Ba, Economics And Political Science