Chris Moss Email & Phone Number

St. Louis, Mo, Us

Manage all aspects of the company service desk operationsDirect management of the service desk team comprised of seven individualsIdentify call trending, analyze case data, and report to Sr. LeadershipManage implementation of combined service desk software and database

As Director of IT Operations I oversee all daily aspects of the IT department, manage the customer service aspects of the group, and manage relationships with several key vendors.Managed development group, support group, and infrastructure group to ensure project alignment with company goalsDirected all day to day IT activities for international company comprised of 360 remote locations and 2000 servers and PC’sImplemented SCCM (System Center Configuration Manager) tool. Utilized SCCM as a tool for data gathering about the PC environment at Swank AV. Utilized custom collections as a means to deploy software. Created packages and advertisements to deploy software, examples included MS Office 2010, Adobe Reader, Helpdesk solutions, MS OCS. Reviewed and presented recommendations to Sr. management on ITIL vs. M.O.F. frameworks for service management. Implemented incident / problem management utilizing new helpdesk product. Created custom change management process in SharePoint for documenting service changes; both software and hardware. Create a change management approval process for change review and approval. Lead change management group that reviewed all change requests.Managed network infrastructure, both on-premise and private cloud implementationsServed as lead business analyst for company systems. Worked with key customer contacts in multiple departments to document, design and develop solutions to meet customer needsLead major implementations for Microsoft Exchange, SharePoint, Company Intranet, hardware upgrades, and new technologiesPartnered with Marketing to develop SharePoint Wiki solution that helped to promote the Swank brand to internal employee’s companywide. Developed, implemented, and enforced IT policy through interdepartmental collaborative effortsDeveloped and managed vendor relationships for hardware, software, Microsoft licensing, and staffing projects

Managed the Audio Visuals development team and coordinated all software devleopment efforts. Assited with deparment management, participated on leadership committee setting department goals and objectives, managed budget expenditures for hardware and software purchases, and directed the members of the audio visual IT team.Worked with IT Director to ensure consistent IT team performance based on established goals for the department.Managed a team of fiveManaged development projects on proprietary applications used for the audio visuals business.Served as lead business analyst for company systems. Worked with key customer contacts in multiple departments to document, design and develop solutions to meet customer needs.Served as Project lead in developing database architecture for remote database replication for company data transfer between the corporate office and 150 remote locations.Served as project lead in application upgrade effort from PowerBuilder to .Net technologiesMember of leadership team that established IT team policies, guidelines, and operation procedures.

Developed custom solutions for the Motion Picture and Audio Visual companies. Started as a contractor then was hired to support the applications and develop new solutions. Work with various departments to define processes, develop soluitons to meet business needs, and eventually manage the AV team within the IT department.Managed all aspects of the audio visual team within the IT departmentManaged customer service and development efforts related to the audio visuals business.Worked as the lead analyst for the development team interfacing with the customer to develop scope documents and project requirements Led team of 3 developers, organized assignments, developed scope documentsReported project status to senior management during project meetings.Worked with a team of 4

St. Charles, Mo, Us

Developed custom Powerbuilder solutions for clients in the greater St. Louis area. Obtained Powerbuilder and Visual Basic certifications.TECHNICAL CONSULTANTDevelopment consultant responsible for design, development, and implementation of custom software solutions for major corporations in and around the St. Louis metropolitan area.SWANK MOTION PICTURESProject and development team lead on custom Contract and Order Entry system developed in PowerBuilder using Sybase SQL Anywhere as the database Developed system included Contract entry and maintenance, Order Entry, Invoicing and Royalty processing, and reporting and interfaces to several IBM AS400 legacy systemsMONSANTOMaintained and supported custom application written in PowerBuilder with Oracle as the database for tracking animal testing results Created custom application in PowerBuilder for user written SQL queries against an Oracle databaseEVEREADY ENERGIZER BATTERY CORPORATION Assisted in developing an Intranet Web application for the Energizer Corporation utilizing Microsoft FrontPage as the development tool and Microsoft SQL Server as the database Created stored procedures to be used within the web application for data retrieval Utilized many features of FrontPage such as drop down list boxes, forms, tables and frame sets on the pages created

Company developed software solutions for the public sector market place. Positions held were spread across the development lifecycle from specifications to coding to quality assurance to training and support.Led the management and organization of application development for the Financial based application package Managed a development team whose function was to complete software modifications to a Base Code financial systemReviewed specifications and coding against established development standardsCoordinated software enhancements between development team and software documentation staffServed as project manager on several multi-million dollar software implementation projectsServed as lead business analyst for company systems. Worked with key customer contacts in multiple departments to document, design and develop solutions to meet customer needsManaged projects from installation to implementation including conversion and provided ongoing support for several key customer accounts including the Metropolitan Separate School Board of Toronto and Ingham County Michigan Government OfficesDeveloped project schedules for software installation and coordinated equipment installation with hardware vendorsAllocated and managed resources for project assignments including development, training, quality assurance and customer supportOversaw all phases of application development including specifications and scope documents, programming, quality control, implementation, and training

Blue Bell, Pennsylvania, Us

Installed and trained on Banking systems across Missour and Illinois. Programmed check sorting machines, implemented systems, and trained Bank employees.Managed projects from installation to implementation including conversion and provided ongoing support for several key banking customers across Missouri and IllinoisDeveloped and installed software for check routing / sorting machinesTrained customers on application operations