Jacqueline Christopher Email & Phone Number

Desborough, Gb

London, England, United Kingdom

Kettering, Northamptonshire

Heathrow, England, United Kingdom

Elicitation of data requirements from the implementation of a multi-million pound passenger flow monitoring system in key areas of the airport. Organising meetings and workshops with key stakeholders to understand their data needs, map out their business processes, and create use cases where specific data is used to influence and drive everyday operational decisions. Creation of a KPI traceability matrix for each business area that would align to the business’ specified reporting dashboards and ultimately trace back to use case and requirements. Developed class data models using Sparx Enterprise Architecture to ensure that data measures were clearly defined, and aligned to the ACRIS Semantic data model the airport uses.

Senior BA assigned to several IT projects including ESB Refresh, Improvements to Flight Information Display systems, ZTNA, DDOS & Departure Sequence Manager (DMAN) systems. Working with stakeholders from each project to elicit and document new functional and non-functional requirements or validate them where they previously existed and ensuring all were signed off. Creation of process maps using BPMN 2.0 to drive the creation of the technical design.

Milton Keynes, England, United Kingdom

Parts Online Project - Facilitation of discovery workshops with the Scania Parts Operations business to understand business need, analyse system constraints as well as capture detailed user stories for a new parts e-commerce platform. Undertaking analysis of parts systems and data. Producing ‘as-is’ process maps as well as detailing the ‘to-be’ customer journey using storyboard techniques, process maps and wireframes in line with the solution architecture, all whilst ensuring alignment with business objectives. Interim BA on Type Approval Project – Facilitation of a workshops between IT and the business to elicit requirements for a regulatory project following Brexit, that will deliver an online platform to issue UK certificates of conformity for new vehicles by June 2022. Undertaking analysis of complex type approval data and mapping the to-be user journey to turn a disjointed, semi-automated process into a fully automated, easy to use, cloud solution for the Scania UK dealer network.

Oxfordshire, England, United Kingdom

Facilitation of discovery and technical design workshops with business and technical teams to capture detailed requirements to enable Elsevier to deliver a split payment option for article publication charges(APCs) as well as a transaction dashboard for Agreement partners on their Salesforce based Open Access platform. Documenting existing processes for the author online journey, creating ‘as-is’ and ‘to-be’ process maps. Analysis work to establish business risks, identify system constraints across multiple systems (Salesforce, Oracle and bespoke) including KPI’s for reporting as well as opportunities for existing processimprovements. Liaising with senior stakeholders within Finance, Group Tax to establish business rules and ensure engagement with operational teams and business change for training and communication. Working with product owners and agile teams to write and prioritise stories with acceptance criteria as well assisting in the creation of test scenarios for E2E and UAT

Birmingham, United Kingdom

Facilitation of process discovery workshops to capture all processes used within the shared services finance function to create a high level Excel SIPOC document using an identified government framework. Documenting all finance processes whilst identifying and logging issues captured for process improvement as well as process duration, ownership and accountability. Planning and scheduling detailed process workshops to capture core finance processes identified by the business in preparation for Phase 2 of a wider programme. Creating BPMN 2.0 level 3 process maps using Microsoft Visio.Key Achievements: - 30 process discovery workshops completed - 70+ core finance processes and exception processes mapped using BPMN 2.0

Coventry, United Kingdom

Analyse and manage the demand of IT change into the company’s Customer Management Portal team using the Scaled Agile Framework (SAFe) methodology. Working with Customer Operational Support and other business stakeholders to ensure requirements were understood, accepted and planned within each Programme Increment. Ensuring stories written and managed within JIRA, whilst liaising with BA’s across other departments to test the functionality delivered in order to realise business benefits.

Coventry, United Kingdom

Lead IT Business Analyst working across two major digital transformational agile projects with an eCommerce focus. Responsible for the capture of functional and non-functional requirements across both workstreams, working with multiple external agencies. Modelling IT and business processes using UML and BPMN methodologies and tools to ensure solutions agreed are clear, accepted with a customer-centric focus whilst delivering business goals and objectives.

Coventry, United Kingdom

* Delivering IT and operational change projects using both waterfall and agile methodologies* Analysing existing bank processes and systems to produce current state and gap analysis* Requirements elicitation using workshop and interview methods* Producing use cases and requirements traceability matrices* Creating as-is and to-be process maps* Writing operational designs

Coventry, United Kingdom

• Management of the Model Office usability testing suite including organising installation of new ATM, Counter, and self-service kiosk equipment* Scheduling maintenance of recording equipment* Budget planning as well as organisation and set up for all application usability testing studies including recording, logging, editing and clipping of any sessions• Demonstrating new equipment and applications to stakeholders and other business areas within the bank