Jacqueline Christopher Email & Phone Number

Desborough, GB

London, England, United Kingdom

Kettering, Northamptonshire

Heathrow, England, United Kingdom

Elicitation of data requirements from the implementation of a multi-million pound passenger flow monitoring system in key areas of the airport. Organising meetings and workshops with key stakeholders to understand their data needs, map out their business processes, and create use cases where specific data is used to influence and drive everyday operational.

Senior BA assigned to several IT projects including ESB Refresh, Improvements to Flight Information Display systems, ZTNA, DDOS & Departure Sequence Manager (DMAN) systems. Working with stakeholders from each project to elicit and document new functional and non-functional requirements or validate them where they previously existed and ensuring all were.

Milton Keynes, England, United Kingdom

Parts Online Project - Facilitation of discovery workshops with the Scania Parts Operations business to understand business need, analyse system constraints as well as capture detailed user stories for a new parts e-commerce platform. Undertaking analysis of parts systems and data. Producing ‘as-is’ process maps as well as detailing the ‘to-be’ customer.

Oxfordshire, England, United Kingdom

Facilitation of discovery and technical design workshops with business and technical teams to capture detailed requirements to enable Elsevier to deliver a split payment option for article publication charges(APCs) as well as a transaction dashboard for Agreement partners on their Salesforce based Open Access platform. Documenting existing processes for.

Birmingham, United Kingdom

Facilitation of process discovery workshops to capture all processes used within the shared services finance function to create a high level Excel SIPOC document using an identified government framework. Documenting all finance processes whilst identifying and logging issues captured for process improvement as well as process duration, ownership and.

Coventry, United Kingdom

Analyse and manage the demand of IT change into the company’s Customer Management Portal team using the Scaled Agile Framework (SAFe) methodology. Working with Customer Operational Support and other business stakeholders to ensure requirements were understood, accepted and planned within each Programme Increment. Ensuring stories written and managed within.

Coventry, United Kingdom

Lead IT Business Analyst working across two major digital transformational agile projects with an eCommerce focus. Responsible for the capture of functional and non-functional requirements across both workstreams, working with multiple external agencies. Modelling IT and business processes using UML and BPMN methodologies and tools to ensure solutions.

Coventry, United Kingdom

* Delivering IT and operational change projects using both waterfall and agile methodologies* Analysing existing bank processes and systems to produce current state and gap analysis* Requirements elicitation using workshop and interview methods* Producing use cases and requirements traceability matrices* Creating as-is and to-be process maps* Writing.

Coventry, United Kingdom

• Management of the Model Office usability testing suite including organising installation of new ATM, Counter, and self-service kiosk equipment* Scheduling maintenance of recording equipment* Budget planning as well as.
• Demonstrating new equipment and applications to stakeholders and other business areas within the bank