• Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.• Determined priorities and set policies for the department.• Supervised and directed Managers, Architects, and Team Leads to keep projects on track and tasks prioritized.• Worked with the Firms IT Executive Management Team to dive vision, goals, and adoption of the Firm’s technology investments.• Planned and oversaw a multi-million-dollar budget for the purchase and implementation of the Firms Applications• Orchestrated cost savings on multiple application renewals, including several cost control measures when transitioning from preputial software to cloud-based services. • Enhanced CMDB to include cost per user and budgeting metrics to make data-driven decisions on license purchases and givebacks.• Champion efforts to move the organization to Knowledge First Support. This moved the answer to user issues to the front lines of support [Service Desk], allowing engineers to be engineers and support staff to close incidents.• Evaluated hiring, firing, and promotions requests.

• Performed career coaching, reviews, and evaluations for direct reports.• Created CMDB to manage and define applications, integrations, and support structures.• Determined priorities and set policies for applications and custom-developed systems.• Supervised and directed Team Leads to keep projects on track and tasks prioritized.• Collaborated with vendors, other departments, and customers to build best-of-breed applications.• Created standard onboarding processes to welcome, train, and develop new hires into awesome resources for responsible teams.• Served as an application architect evaluating new technologies, systems, and applications.

• Customer Care Senior Engineer providing production and customer support for CenturyLink Cloud, the all-in-one cloud platform that delivers high-performance, secure, reliable, and scalable cloud solutions for all workloads.• Supported customer base through the ticketing system, chat, and phone/voice• Responsibilities outside of support include process improvement. These projects include system automation, scripting processes through PowerShell, or leveraging other system APIs. Other ways to support the system are through document and KB creation as well as procedure documentation.• Strong troubleshooting and service restoration skills.• Supported customers in a multitenant and multi-region data center connected cloud network

• Supervisor of four employees• Manages employee task list, priority tickets and tasks, and team on-call process• Mentors employees to help them grow into the next level of their careers.• Created a new DR strategy for Global applications that simplifies SQL recovery by using SQL Always On and removes the need to restore servers and databases• Managed project deliverables by scheduling infrastructure and operations tasks to meet deadlines.• Created and defined software specifications for custom development to support the iManage application and K&L Gate’s custom needs and requirements.• Created application standards for server build to optimize performance, resource consumption, and constancy.

• Architected, designed, and implemented iManage Work and Govern document management system globally for 4400 users. • Created custom processes and data flows for the iManage suite to manipulate data from Active Directory, the Enterprise Data Warehouse, timekeeping, and finance systems. These data flow correlated to custom scripts and processes used to automate the management of 5 disparate iManage application systems so they can work as one unit globally.• Led a cross-functional team of System Administrators, Application Engineers, Storage Administrators, and End Users to resolve multiple poorly performing applications/systems by defining metrics, creating standard testing methodology, tracking testing permutations, and documenting results.• Designed Aspera file transport application and underlying systems to address large-scale file transfer issues.• Reviewed and remediated application configurations to ensure they were configured for high availability.

• Architected and designed strategies to make business critical systems highly available and globally distributed for both redundancy and access speed• Planned and implemented Microsoft System Center Operations and Configuration manager for a 2,000+ geographically distributed server environment• Corrected issue and defined a new system patching strategy that focused on system uptime / availability as well as automated system administrators tasks• Designed and created standards for server builds and deployments of Server 2008, Server 2012, Microsoft Clusters, and SQL Always On• Defined a standard for web application load balancing and worked to retrofit current applications into this standard through redesigns and new builds

• Managed the customer/portfolio group relationship for the supported and managed services• Supervisor of three employees• Mentors employees to help them achieve goals, complete tasks, and to achieve their best work through one on one coaching and direct communications• Developed on-boarding training plans and trained new employees• Created several standard processes, procedures, and automation to help produce standard responses to system issues• Worked with human resources and management to place an underperforming/underskilled employee on a performance improvement plan

• Mentored other System Administrators / Junior System Administrators• Managed workload and task list for System Administrator's Portfolio Group• Created a troubleshooting framework to help reduce system downtime and outages• Created standard processes for deploying application changes and system changes• Leveraged and implemented Microsoft Web Deploy to automate the deployment process for all portal systems.• Developed a Dual Datacenter strategy for full application redundancy and replication• Created a strategy to install Oracle Products on VMware and to stay in compliance with Oracle Licensing Policies

• Managed and maintained over 125 Servers (Virtual and Physical)• Primary Systems Administrator Student Portal and Content Management System for over 130,000 users• Planned, managed, and implemented an Oracle Web Center Expansion and Upgrade from version 10gr3 to 10gr4 • Developed strategy for managing load-balanced web farms to deal with high and peak loads• Worked as a primary troubleshooter for system issues and outages• Created several forms of documents and policies for the company, including Change Procedures Deployment to Portal Systems and Company Maintenance Bulletin Policy• Created several management, deployment, and informational scripts for the constancy of the environment and for information management• Created a dashboard site to allow end users to gain information as well as perform some self-service tasks, such as deployments and IIS resets• Created Visio diagrams for data flow, network flow, network ports, and server layouts• Mentored other System Administrators / Junior System Administrators

• System Administrator Oracle Web Center Interactive Portal for over 80,000 users• Planned, managed, and implemented an Oracle Web Center Expansion and Upgrade from version 6.1 to 10gr3 • Worked as a troubleshooter for system issues and outages• Administrator for ESX Clusters for companies' first virtualized application.

• Documented and maintained documents on network policies, disaster recovery plans, and network topology for clients• Implemented and upgraded SQL 2000 to SQL 2005 instances• Deployed Microsoft Server products to clients to solve VPN, storage, web, and patch deployment problems.• Installed and deployed Reporting Services and Windows SharePoint, Dynamics, SQL, and Dynamics Business Portal for several clients

• Conducted new user training sessions• Provided technical support for all platform users • Created and maintained SSRS reports to produce user productivity, user counts, and billing numbers • Served as a QA tester for feature releases• Provided customer/user insight into future feature releases of the application.

• Designed, configured, maintained and installed wireless networks for the US Government and Military• Created mobile secure wireless solutions for the National Guard Bureau• Performed and produced test reports for wireless network range, throughput, and security• Conducted site surveys with Helium Network’s Roll-a-Bout • Managed a mass configuration and deployment of laptops and tablet pc’s, using images and active directory to manage standard machine• Trained users on certificate services, certificate management and certificate deployment through proprietary wireless access software