Christopher M.

Christopher M. Email and Phone Number

Director of IT Operations at Digital Infuzion @ Digital Infuzion
Christopher M.'s Location
Washington DC-Baltimore Area, United States, United States
Christopher M.'s Contact Details

Christopher M. work email

Christopher M. personal email

Christopher M. phone numbers

About Christopher M.

Chris has held several technology leadership positions including management of network and systems engineering, customer service support operations and strategic technical advisory to CIO's and C-suite executives. He has more than 20 years of industry experience with a strong emphasis on datacenter technology and systems engineering. Chris is also an expert in datacenter and office relocation of IT infrastructure including network redesign and server/data room design. He has successfully completed more than 15 office moves across the country involving new network and datacenter design and implementation from Atlanta and Boston all the way to the Silicon Valley/Bay Area and Los Angeles, California. Chris also has experience in International IT work including projects in Brussels and London. He has also planned and supported IT services and telecom for large conferences with up to 20,000+ attendees. His thoughts on Cybersecurity Strategy are captured in Gregory S. Smith's "The New Normal in IT" (Wiley Press, 2022). Chris holds a Master's degree in Information Systems Management and a Bachelor's degree in Speech Communication.

Christopher M.'s Current Company Details
Digital Infuzion

Digital Infuzion

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Director of IT Operations at Digital Infuzion
Christopher M. Work Experience Details
  • Digital Infuzion
    Director Of It Operations
    Digital Infuzion Apr 2023 - Present
    Rockville, Maryland, Us
    Head of IT Operations, Cybersecurity, IT Infrastructure, and Support. Transforming IT from Reactive to Proactive/StrategicAccomplishments:Improved IT and Corporate Quality by implementing industry-standard best-practice strategic approach methodologies in the following IT practice areas:.Cybersecurity: - Led successful DR Cloud Recovery Test - Unitrends - Led Successful rollout of CrowdStrike Falcon to replace Symantec antivirus. - Managed Cybertorch Siem Solution Analysis and Response. - Led Incident Management and Incident Response Activities. - Maintained oversight for regular vulnerability scanning and vulnerability mitigation. Compliance: - Managed Change Controls. - Maintained Accountability for IT Departmental Audits including: - Internal Quality Audit - ISO 27001 Audit - CMMI ISO 9001 Audit - Re-wrote IT Policies for improved accuracy and alignment with current technologies and tools. Strategic Planning: - Led department budget planning, strategy, projects and operations - Created strategic roadmap, completing 80% of objectives for the entire year within first 6 months in role. Project Management - Office Move - Managed Technology Vendors and completed network and wireless builds. - Unitrends Cloud Backup - CrowdStrike Rollout - Data Center Upgrade - MFA VPN client rollout Risk Management - Managed and Maintained Risk Registry - Improved IT Stability by purchasing a Post-Warranty Contract for Data Center Equipment. - Negotiated a Replacement of all out-of-warranty Data Center Equipment at a savings of 45%. - Implemented Unitrends Cloud Backup and Recovery System. Business Development: - Supported Corporate Growth by providing support for contract bid proposalsPublic Speaking - 2 Hour Presentation to Executive Council - Annual Management Review - ISMS. - Short Presentation -All Staff Meeting - Introduction to CrowdStrike.
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  • American Kidney Fund
    Director - It Infrastructure And Desktop Services
    American Kidney Fund Jan 2021 - Mar 2023
    Rockville, Md, Us
    Director of Infrastructure and Support Operations and Senior Strategic and Technical Advisor to the CIO, including Network Infrastructure, Information Security, Telecom Ops, and Help Desk.Renegotiated ISP Contract, with 40% Increased Internet Access bandwidth and at a Cost Reduction of 33%.Negotiated a new DR Contract with a Strategic Colo Provider in a Strategically Located, Highly Secured, State of the Art Facility at a Cost Reduction of 67 % and in the process, increased DR security 70% over the prior facility. Planned and Executed a perfect move of the entire DR Site 33 miles away and completed the move with DR and Replication up and running within 8 hours with minimal downtime and no technical issues.
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  • American Kidney Fund
    Associate Director - It Infrastructure & Support
    American Kidney Fund Aug 2018 - Jan 2021
    Rockville, Md, Us
    Senior Strategic Advisor to the CIO for IT Infrastructure and Support Operations. Supports the CIO Vision and Innovation in leadership of a highly motivated results-driven team. Responsible for oversight of Network and Systems Engineering operations, Daily IT Support Operations and Initiatives, including Datacenter, Cloud, VoiP and Security.Continuously and Successfully, Orchestrates ongoing Infrastructure Projects and Initiatives including Vendor Selection, Team Management and Mentoring, Annual DR Testing, IT Audits, Penetration and Vulnerability Tests, Security and Network Upgrades and Improvements. Accomplishments:Migrated Voice Infrastructure from Cisco on-prem to Mitel CloudMigrated On-Prem Exchange to O365Reduced Infrastructure Footprint and Associated Costs by 50%. Provided Strategic and Budgetary Advisory to the CIO.Mentored and Trained Staff in Systems Engineering and I.T. Infrastructure Engineering.
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  • American Kidney Fund
    Manager, It Infrastructure And Support
    American Kidney Fund Nov 2017 - Aug 2018
    Rockville, Md, Us
    Provided expert leadership to the infrastructure and support operations for information technology. Improving efficiency by reducing cost, eliminating redundancy and streamlining technology operational process.Accomplishments:Supervised IT Support Operations StaffManaged Infrastructure including all network, server, switch and router, data center equipment. Consolidated Physical Server Infrastructure, and Reduced Physical Footprint by 50%Led Office 365 (Exchange) MigrationImplemented Service Desk Plus and Desktop CentralSupported NetApp And Nimble Storage SAN, Meraki Wireless, VMware 6.5 and Cisco Nexus Switches.Led Citrix DeploymentCreated Technology Brown Bag Quarterly Sessions.
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  • Ashp
    Director, It Infrastructure And Desktop Services
    Ashp Aug 2016 - Jun 2017
    Bethesda, Md, Us
    Provided Leadership and Strategic Management to the Infrastructure and Support teams at ASHPUtilized best-practice vendors to implement new LAN/WAN/Telecommunications Network Infrastructure and Data Center for a brand new office Headquarters location with hybrid on-prem/cloud SIP voice architecture. Managed all vendors and project aspects to meet and exceed target dates. Aligned Infrastructure and Support Goals to meet CIO Vision and Technology Roadmap. Mentored Infrastructure Team in Collaboration and Organizational Communication Improvement. Provided forward-thinking Strategic Leadership, Identified opportunities for innovation. Drove orginazational and operational efficiency by streamlining the support process, rolling out new customer self-service portal, and re-structuring traditional processes to reduce timelines for operational processes.
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  • Ashp
    Manager, Network Engineering
    Ashp Jul 2015 - Aug 2016
    Bethesda, Md, Us
    Managed a team of talented, highly-skilled network engineers in support of an Infrastructure that includes Cisco/VMware/Windows/Citrix including Systems and Applications in a Hybrid Cloud/SaaS/On Prem environment.Orchestrated several critical projects including Exchange/Office 365 migration, Voice virtualization, and budget planning/analysis for data center equipment refresh and upgrade.
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  • The Pew Charitable Trusts
    Senior Associate, Network Engineering
    The Pew Charitable Trusts Jun 2012 - Jul 2015
    Philadelphia, Pa, Us
    Managed and Supported an Award-Winning Cisco LAN/WAN including Catalyst 4500, Nexus 5k and 7k, WCS, WLCC 5508, VoIP on Virtualized 8.6 platform and ASA 5545x Firewalls and Riverbed CX series Wan Optimizers. Upgraded routers and network infrastructure in Brussels and London offices including videoconferencing, circuits, rewiring and visio documentation. Monitored and Managed Infrastructure using Solarwinds Orion; NPM, NCM, IPAM, FSM, and NTA.Supported Soho connectivity via Cisco 871/881/891 with wireless over EzVPN and DMVPN.Upgraded Riverbed 5500 Steelhead Wan Optimizers and Mobile Controllers. Managed a Migration of Cisco Wireless Architecture from 4400 legacy controllers to 5508. Deployed Cisco Cloud Web Security (ScanSafe) Upgraded Ethernet WAN Site Link to Redundant Ethernet with Failover Optimized Site Link Connectivity by Migrating from Multi-Protocol (OSPF and EIGRP) to EIGRP Led Pilot for Securelogix (Voice security) Led Pilot for Websense (Web Security) Led a Cisco ISE deployment. Managed Vendors for projects including Cisco VoIP upgrade from 6.x MCS to 8.6 Virtual platform, DR initiative, VPN deployments and office moves. Managed data circuit ourages, upgrades and initiatives.
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  • Reznick Group
    Senior Systems Engineer
    Reznick Group Jan 2008 - Jun 2012
    New York, New York, Us
    Managed a Cisco Powered Enterprise Architecture including Wired, Wireless, Video, IP Load Balancing, Routing, Switching and VoIP to support over 1000 users in 10 locations, including India.Led a Team of 4 Engineers in Weekly Meetings. Mentored junior level techs and upcoming engineers. Managed data center projects and upgrades including SAN migrations, vendor projects and other tasks as required.Managed a National LAN upgrade to Cisco 4500 and 6500 series switches for 10 sites across the country.Upgraded WAN from PRN to a redundant Layer 3 MPLS on 2 providers with BGP Failover.Implemented IBM Blade Centers in Data Center and Remote Office locations throughout the US.Upgraded Wireless LAN to Cisco WCS using Lightweight AP's and 5508 Wireless Controllers.Implemented Cisco Unified Videoconferencing Solution to provide both VTC and desktop video for mobile users. Improved WAN Connectivity for India Office by installing Expand WAN Optimizers in Chennai and in the US datacenter. Installed, Configured and Supported Cisco IP Load Balancers in Company Data Center to provide Load Balancing for Sharepoint Applications.Orchestrated the technology architecture and implementation for 5 office moves, including new LAN/WAN infrastructure and brand new Server MDF and IDF Rooms with power and cooling in Atlanta, Bethesda, Boston, Los Angeles and Chennai, India. Provided leadership and oversight of office moves including successful vendor and project management, local area network, voice implementation and Wan/MPLS Connectivity with Internet and Data Center access.Implemented a comprehensive Network Monitoring and Alerting system using Manage Engine Opmanager, OpNet AceLive and Cisco Works.Supported Data Center Operations and Upgrades at an offsite Colocation Facility.Documented entire infrastructure using MS Visio.
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  • Emc
    Network Engineer
    Emc Jan 2000 - Jan 2008
    Round Rock, Texas, Us
    Managed IP Migration Projects in the US and Canada. Cisco Upgrades and Installations in the US and Canada.Mentored Network Administration Staff in Data Network Architecture, Troubleshooting and Systems Support. Trained Staff on Blackberry and Avaya Technologies. Implemented Cisco Network Infrastructure for New West Coast Data Center. Managed IT Vendors and Projects. Maintained Visio Documentation of Network, Telecom and Data Center Equipment Connectivity.Composed Daily IT Operational DocumentationPlayed a Key Role in building the Network infrastructure for EMC's West Coast Data Center in Santa Clara, California.
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  • Emc
    Network Engineer
    Emc Feb 2002 - Aug 2003
    Round Rock, Texas, Us
    (Legato Systems was acquired by EMC Corporation)Provided Daily Network Operational Support including Netscreen and Cisco VPN, Cisco Switching and Routing, Avaya VOIP, Avaya PBX, Cisco Hardware Upgrades for Engineering Sites and Labs in Maryland, New Hampshire and California. Played a key role in upgrading the Mountain View office's Core Cisco Switching technology and expansion efforts. Completed IP Migration and Network Upgrade Projects in MountainView, Palo Alto, and Pleasanton California.
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Christopher M. Skills

Team Building Cisco Nexus Test Engineering Help Desk Support Ibm Network Monitoring Tools Citrix Infrastructure Desktop Video Vendors Windows Location Brussels Wired System Upgrades Mentoring Support Teams Cisco Prime Oversight San Cx Operational Efficiency Pbx Nimble Organizational Structure At&t Wan Management Design Security Desktop Computers Routers Data Backup Redundant Composed Premises Lan Wan Financial Structuring Routing Data Storage Boston Sharepoint Riverbed Systems Engineering Data Center 6.x Migrating Outages Networking Local Area Network Troubleshooting System Telecommunications Cisco Atlanta Switches Voice Data Network Team Leadership Engineering Circuits Internet Protocols Branding Cloud Based Ethernet Operations Management Strategic Leadership Piloting Circuit Disaster Recovery Enterprise Software Virtual Data Center Operations Talented Solution Lightweight Network Architecture Vpn Documentation Streamlining Cisco Acs 4.0 Asa Accounts Payable Internet Security Extreme Networks Vmware Staff Mentoring Analysis Hardware London Co Location Los Angeles Bgp Information Technology Mpls Migration Projects Voip Layer 3 Controllers Fix Protocol Network Infrastructure Applications Palo Alto Cisco Wireless Office Management Communication Inspiration Speech 6500 Series 3com Blackberry Forward Thinking Network Engineering Network Administration Timelines Music Production Balancing Opnet Avaya Technologies Mcs Failover Project Planning Hp Eva Project Catalyst Switches Tape Catalyst Data Migration Servers Websense Cloud Computing Technology Architecture Country Firewalls Roadmap Art Charitable Trusts Cisco Technologies Ip Management Nexus Software Installation Microsoft Exchange Dmvpn Refresh Connectivity Cisco Catalyst Switches Visio Raptor Cisco Voip Software Technical Writing Definity Video Virtualization Solarwinds Eigrp Ise Chennai Emc Canada India Vtc Hybrid Cloud Platforms Deployed Ospf Sip Trunking Load Balancing Css Budgets Emc Storage Business Strategy Saas Switching Meetings Wireless Mis Diagrams Telecom Infrastructure Deployments Architecture Unified Communications Wcs Video Conferencing Mason

Christopher M. Education Details

  • Keller Graduate School Of Management Of Devry University
    Keller Graduate School Of Management Of Devry University
    Information Systems Management
  • George Mason University
    George Mason University
    Speech Communication

Frequently Asked Questions about Christopher M.

What company does Christopher M. work for?

Christopher M. works for Digital Infuzion

What is Christopher M.'s role at the current company?

Christopher M.'s current role is Director of IT Operations at Digital Infuzion.

What is Christopher M.'s email address?

Christopher M.'s email address is jc****@****ail.com

What is Christopher M.'s direct phone number?

Christopher M.'s direct phone number is +130166*****

What schools did Christopher M. attend?

Christopher M. attended Keller Graduate School Of Management Of Devry University, George Mason University.

What skills is Christopher M. known for?

Christopher M. has skills like Team Building, Cisco Nexus, Test Engineering, Help Desk Support, Ibm, Network Monitoring Tools, Citrix, Infrastructure, Desktop Video, Vendors, Windows, Location.

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