Christopher M. Email & Phone Number

Rockville, Maryland, Us

Head of IT Operations, Cybersecurity, IT Infrastructure, and Support. Transforming IT from Reactive to Proactive/StrategicAccomplishments:Improved IT and Corporate Quality by implementing industry-standard best-practice strategic approach methodologies in the following IT practice areas:.Cybersecurity: - Led successful DR Cloud Recovery Test - Unitrends - Led Successful rollout of CrowdStrike Falcon to replace Symantec antivirus. - Managed Cybertorch Siem Solution Analysis and Response. - Led Incident Management and Incident Response Activities. - Maintained oversight for regular vulnerability scanning and vulnerability mitigation. Compliance: - Managed Change Controls. - Maintained Accountability for IT Departmental Audits including: - Internal Quality Audit - ISO 27001 Audit - CMMI ISO 9001 Audit - Re-wrote IT Policies for improved accuracy and alignment with current technologies and tools. Strategic Planning: - Led department budget planning, strategy, projects and operations - Created strategic roadmap, completing 80% of objectives for the entire year within first 6 months in role. Project Management - Office Move - Managed Technology Vendors and completed network and wireless builds. - Unitrends Cloud Backup - CrowdStrike Rollout - Data Center Upgrade - MFA VPN client rollout Risk Management - Managed and Maintained Risk Registry - Improved IT Stability by purchasing a Post-Warranty Contract for Data Center Equipment. - Negotiated a Replacement of all out-of-warranty Data Center Equipment at a savings of 45%. - Implemented Unitrends Cloud Backup and Recovery System. Business Development: - Supported Corporate Growth by providing support for contract bid proposalsPublic Speaking - 2 Hour Presentation to Executive Council - Annual Management Review - ISMS. - Short Presentation -All Staff Meeting - Introduction to CrowdStrike.

Rockville, Md, Us

Director of Infrastructure and Support Operations and Senior Strategic and Technical Advisor to the CIO, including Network Infrastructure, Information Security, Telecom Ops, and Help Desk.Renegotiated ISP Contract, with 40% Increased Internet Access bandwidth and at a Cost Reduction of 33%.Negotiated a new DR Contract with a Strategic Colo Provider in a Strategically Located, Highly Secured, State of the Art Facility at a Cost Reduction of 67 % and in the process, increased DR security 70% over the prior facility. Planned and Executed a perfect move of the entire DR Site 33 miles away and completed the move with DR and Replication up and running within 8 hours with minimal downtime and no technical issues.

Rockville, Md, Us

Senior Strategic Advisor to the CIO for IT Infrastructure and Support Operations. Supports the CIO Vision and Innovation in leadership of a highly motivated results-driven team. Responsible for oversight of Network and Systems Engineering operations, Daily IT Support Operations and Initiatives, including Datacenter, Cloud, VoiP and Security.Continuously and Successfully, Orchestrates ongoing Infrastructure Projects and Initiatives including Vendor Selection, Team Management and Mentoring, Annual DR Testing, IT Audits, Penetration and Vulnerability Tests, Security and Network Upgrades and Improvements. Accomplishments:Migrated Voice Infrastructure from Cisco on-prem to Mitel CloudMigrated On-Prem Exchange to O365Reduced Infrastructure Footprint and Associated Costs by 50%. Provided Strategic and Budgetary Advisory to the CIO.Mentored and Trained Staff in Systems Engineering and I.T. Infrastructure Engineering.

Rockville, Md, Us

Provided expert leadership to the infrastructure and support operations for information technology. Improving efficiency by reducing cost, eliminating redundancy and streamlining technology operational process.Accomplishments:Supervised IT Support Operations StaffManaged Infrastructure including all network, server, switch and router, data center equipment. Consolidated Physical Server Infrastructure, and Reduced Physical Footprint by 50%Led Office 365 (Exchange) MigrationImplemented Service Desk Plus and Desktop CentralSupported NetApp And Nimble Storage SAN, Meraki Wireless, VMware 6.5 and Cisco Nexus Switches.Led Citrix DeploymentCreated Technology Brown Bag Quarterly Sessions.

Bethesda, Md, Us

Provided Leadership and Strategic Management to the Infrastructure and Support teams at ASHPUtilized best-practice vendors to implement new LAN/WAN/Telecommunications Network Infrastructure and Data Center for a brand new office Headquarters location with hybrid on-prem/cloud SIP voice architecture. Managed all vendors and project aspects to meet and exceed target dates. Aligned Infrastructure and Support Goals to meet CIO Vision and Technology Roadmap. Mentored Infrastructure Team in Collaboration and Organizational Communication Improvement. Provided forward-thinking Strategic Leadership, Identified opportunities for innovation. Drove orginazational and operational efficiency by streamlining the support process, rolling out new customer self-service portal, and re-structuring traditional processes to reduce timelines for operational processes.

Bethesda, Md, Us

Managed a team of talented, highly-skilled network engineers in support of an Infrastructure that includes Cisco/VMware/Windows/Citrix including Systems and Applications in a Hybrid Cloud/SaaS/On Prem environment.Orchestrated several critical projects including Exchange/Office 365 migration, Voice virtualization, and budget planning/analysis for data center equipment refresh and upgrade.

Philadelphia, Pa, Us

Managed and Supported an Award-Winning Cisco LAN/WAN including Catalyst 4500, Nexus 5k and 7k, WCS, WLCC 5508, VoIP on Virtualized 8.6 platform and ASA 5545x Firewalls and Riverbed CX series Wan Optimizers. Upgraded routers and network infrastructure in Brussels and London offices including videoconferencing, circuits, rewiring and visio documentation. Monitored and Managed Infrastructure using Solarwinds Orion; NPM, NCM, IPAM, FSM, and NTA.Supported Soho connectivity via Cisco 871/881/891 with wireless over EzVPN and DMVPN.Upgraded Riverbed 5500 Steelhead Wan Optimizers and Mobile Controllers. Managed a Migration of Cisco Wireless Architecture from 4400 legacy controllers to 5508. Deployed Cisco Cloud Web Security (ScanSafe) Upgraded Ethernet WAN Site Link to Redundant Ethernet with Failover Optimized Site Link Connectivity by Migrating from Multi-Protocol (OSPF and EIGRP) to EIGRP Led Pilot for Securelogix (Voice security) Led Pilot for Websense (Web Security) Led a Cisco ISE deployment. Managed Vendors for projects including Cisco VoIP upgrade from 6.x MCS to 8.6 Virtual platform, DR initiative, VPN deployments and office moves. Managed data circuit ourages, upgrades and initiatives.

New York, New York, Us

Managed a Cisco Powered Enterprise Architecture including Wired, Wireless, Video, IP Load Balancing, Routing, Switching and VoIP to support over 1000 users in 10 locations, including India.Led a Team of 4 Engineers in Weekly Meetings. Mentored junior level techs and upcoming engineers. Managed data center projects and upgrades including SAN migrations, vendor projects and other tasks as required.Managed a National LAN upgrade to Cisco 4500 and 6500 series switches for 10 sites across the country.Upgraded WAN from PRN to a redundant Layer 3 MPLS on 2 providers with BGP Failover.Implemented IBM Blade Centers in Data Center and Remote Office locations throughout the US.Upgraded Wireless LAN to Cisco WCS using Lightweight AP's and 5508 Wireless Controllers.Implemented Cisco Unified Videoconferencing Solution to provide both VTC and desktop video for mobile users. Improved WAN Connectivity for India Office by installing Expand WAN Optimizers in Chennai and in the US datacenter. Installed, Configured and Supported Cisco IP Load Balancers in Company Data Center to provide Load Balancing for Sharepoint Applications.Orchestrated the technology architecture and implementation for 5 office moves, including new LAN/WAN infrastructure and brand new Server MDF and IDF Rooms with power and cooling in Atlanta, Bethesda, Boston, Los Angeles and Chennai, India. Provided leadership and oversight of office moves including successful vendor and project management, local area network, voice implementation and Wan/MPLS Connectivity with Internet and Data Center access.Implemented a comprehensive Network Monitoring and Alerting system using Manage Engine Opmanager, OpNet AceLive and Cisco Works.Supported Data Center Operations and Upgrades at an offsite Colocation Facility.Documented entire infrastructure using MS Visio.

Round Rock, Texas, Us

Managed IP Migration Projects in the US and Canada. Cisco Upgrades and Installations in the US and Canada.Mentored Network Administration Staff in Data Network Architecture, Troubleshooting and Systems Support. Trained Staff on Blackberry and Avaya Technologies. Implemented Cisco Network Infrastructure for New West Coast Data Center. Managed IT Vendors and Projects. Maintained Visio Documentation of Network, Telecom and Data Center Equipment Connectivity.Composed Daily IT Operational DocumentationPlayed a Key Role in building the Network infrastructure for EMC's West Coast Data Center in Santa Clara, California.

Round Rock, Texas, Us

(Legato Systems was acquired by EMC Corporation)Provided Daily Network Operational Support including Netscreen and Cisco VPN, Cisco Switching and Routing, Avaya VOIP, Avaya PBX, Cisco Hardware Upgrades for Engineering Sites and Labs in Maryland, New Hampshire and California. Played a key role in upgrading the Mountain View office's Core Cisco Switching technology and expansion efforts. Completed IP Migration and Network Upgrade Projects in MountainView, Palo Alto, and Pleasanton California.

Master'S Degree, Information Systems Management

Ba, Speech Communication