Oversee development and maintenance of business-critical systems, Windows Server network, equipment, email, and technical documentation. Provide users with necessary tools, lead design sessions for new system requirements, and present recommendations for technology & infrastructure improvements. Serve as key point of contact with external partners and vendors; coordinate telephony, hardware, and EDI reporting projects. Compile weekly sales reports from multiple external sources. Prepare and maintain schedule of external client events. Provide training to existing and new staff on Google Apps, event scheduling system, and responsive website design using Bootstrap framework.Key Achievements:* Renegotiated contract to achieve $18K+ annual savings in phone and internet fiber connectivity costs.* Introduced scan-based fulfillment processes saving $20K+ annually by streamlining workflow, eliminating errors, and decreasing staff hours.* Modernized sales operations with implementation of web-based solutions, including mobile workforce tracking and upload capabilities, sales & commission system, multiple customer-facing websites, and customer service processing site.* Orchestrated transition from legacy in-house email system to Google Apps for Business to improve performance and resolve connectivity issues.

Served as technical team lead and system architect for 10-member web services team. Mentored and trained junior colleagues on creating SOA objects, WCF services, and other technologies, tools, and methods. Interfaced with business users to define project requirements and wrote technical specification documents. Tracked project deliverables and schedule. Led code reviews and authored C# and VB.NET coding standards. Conducted on-site tours for visiting executives.Key Achievements:* Spearheaded design and implementation specifications to comply with Payment Card Industry (PCI) security requirements.* Enabled policyholder self-service with implementation of web services solution linking customer service site with mainframe administration data and services; designed and implemented digital document signing for policy modifications.* SOA architect for implementation of .NET 4.0 WCF services running in AppFabric to allow disparate systems to access multiple end-points.* Used DotNetNuke portal software to build departmental intranet sites; recommended global security object across client/server applications and intranet sites.

Consulted and led technical team to execute multiple complex projects. Wrote technical specifications. Tracked project status and deliverables. Mentored and trained technical staff to remain abreast of current technologies. Key Achievements:* Recommended and directed conversion from ASP/COM+ websites to ASP.NET.* Created and maintained multiple COM+ objects to integrate internal systems with external websites.* Managed Y2K remediation project for client/server administration system using Composer and COBOL-II/DB2.