Overhauled complex order processing procedure to increase efficiency, minimize error risk, simplify output and cut labor costs. Monitored transaction aging to ensure timely processing and customer satisfaction. Managed both domestic and international logistics via custom designed e-commerce shipping methods and international cost tracking formulas. Oversaw all international orders in their entirety including handling finances, facilitating shipment, and inventory tracking. Redesigned and refined forecast driven inventory management process for multiple international locations to control and oversee ordering, storage, and availability of inventory. Managed production-inventory quality control, defect reworks, inventory transfers, and spare part builds; refinement saves company on production, labor, logistics, warehousing, and inventory shrinkage, while increasing customer satisfaction. Developed and managed a product refurbishment program to bring returned product up to FDA and CE compliance, reducing product waste, replenishing inventory, and increasing revenue. Became premier expert in product-to-consumer interaction. Lead consumer fitting and education efforts at trade shows, on-site presentations, and virtual in-services. Increased overall customer satisfaction by developing a library of customer solutions for both customer facing and internal support, created a training webinar and associated test to improve consumer education and handle all escalated level two customer service inquiries. Modified accounting processes to increase efficiency; oversee order processing, bank transaction reconciliations, credit card transactions reconciliations, accounts receivable and accounts payable. Protected retailer partners by continuously monitoring product re-sellers for MAP violations and/or product misrepresentation.

• Assisted the Controller in daily financial tasks such as reconciling accounts payable and document organization. • Digitized remote coders charts for Chargemaster reviews. (what is this?)• Tallied charts per week by employee to assist in the payroll process. (what kind of charts?)• Executed ‘Office Assistant’ responsibilities to maintain office cleanliness and keep paperwork and resources organized.

• Designed in-store marketing, such as ‘color stories’ to draw customers eyes to retail displays. • Managed daily front-of-house and back-of-house inventory levels and executed FIFO methods. • Maintained pricing accuracy via merchandise audits and inventory control. • Designed ‘featured product’ displays to aid in limited-time promotions and help push under performing products.

• Completed Leadership Training to become a shift manager and ran a successful store. Oversaw opening and closing procedures. • Was given the responsibility to correctly and safely manage large amounts of money daily.• Energized my team members to create a fun, yet professional environment where costumers felt welcome and were satisfied with their service.• Utilized FIFO to rotate and place ingredients and products in an orderly manner so that the customer received the freshest ingredients.