• Directed team with largest Global Client portfolio, team drove >$750MM in renewed/extended Commercial business.• Developed a team vision and 3-year strategy, delivering immediate customer impact through quantification & innovation.• Established a client specialist model/team focused on operational request, that freed up 40% of account development managers' time, resulting in increased charge volume, higher renewal rates, and improved client promoter scores.• Drove accelerated growth by enabling and upskilling a best-in-class B2B and T&E customer-facing organization. Results included increases in volume (despite COVID impacts) and a 96% average sentiment score. • Spearheaded the creation and implementation of internal management development programs aimed at cultivating the next generation of leaders. Also Led 4 teams concurrently, each w/unique deliverables that improved field performance.

Created and executed communication plans in partnership with teams to support field performance across the US and EMEA while also providing centralized escalation support for issues within capabilities teams.• Lead global sales enablement professionals to improve sales effectiveness/charge volume results for 1,800 colleagues.• Researched, procured and rolled out a newsletter tool that helped improve field capacity, delivered a more forward facing/appealing experience and offered analytics for coaching the field and partners.• Crafted/actioned team Vision and 3 Year Strategy, delivering immediate customer impact through quantification & communications innovation. Pillars: Go 2 Mkt Expertise, Innovation and Customer Advocacy/Support/Escalation (CASE).• Collaborated on remediation of ~700 escalated client facing events impacting 5 segments/25 enterprise-wide systems.

Ran teams for expansion & retention of a $2.4B+ Global portfolio through a proactive consultative approach in B2B Payment Solutions and T&E Expense Management.• Exceeded growth targets by 12% while leading team through significant change (team changed over 50%).• Identified process duplication. Worked w/BOT team to enhance process, delivering 160 hours back to GCG/LM.• Developed multiple Managers to grow from consistently “meeting expectations” to field of our top ranked.

Expansion & retention of $400MM+ portfolio through proactive consultative approach in B2B Payment Solutions/T&E Expense Management to enhance customer relationships, drive significant program growth, profitability & client satisfaction.• Lead Region in charge volume 17% to target, expansions 300% to target, while carrying one of largest CV targets.• Spearheaded strategy to drive future B2B opportunities by incenting clients to share spend files annually.• Mentor/coach 5 Specialist, 4 MAD Peers and a Sales Manager, as well as being a 3-time Rookie U Champion.

Managed Global relationships with key lodging partners, focused on decreasing cost, improving efficiency, and driving profitability.• Created AXP Exclusive Client Offer marketing platform. YOY Room nights +33%, Revenue +57% and ROI 66:1.• Consulted on low performing campaigns. New creative/segmentation drove + 6% open rate, + 2.5 X click through.• Pioneered partnership between competing clients, driving mutual goal of expanded CV & marketing opportunities.• Expanded exposure/profitability for client by partnering w/MR to drive $111 incremental spend p/CM on an offer.

Global Network Privacy and Policy (GNPP)Government Financial Services (GFS) Industry Development CCSG Customer Focused Sales (CFS) Manager - Marketing Capabilities