Jeanette Klover Email & Phone Number

Lead multiple solo projects focused on improving user experiences with an upmarket approach, updating existing science and software platform tools using AI and ML for more accurate testing results, and internal process review to improve external client relations.Trained and managed multiple product interns from the Chicago CRED internship program on agile processes from the ground up. The program involves working with individuals at risk of gun violence to provide work experience and exposure based on their interests.Implemented a synchronized digitization process for taking and organizing interview notes that provides in-the-moment theme recognition and consolidation from multiple note-takers at once.Partnered on multiple enterprising products and features providing unique and competitive advantages to candidate experiences, employee development, and user adoption.

Northern Illinois

Lead agile Product Owner ceremonies and UAT testing team for a brand new online prescription management and ordering portal build; involved international team communications, multiple 3rd party vendor collaborations, and internal and external client testing and approvals.Adapted to and transitioned between multiple roles at once, including: Product Owner, UAT testing lead, department and leadership trainer, launch success monitoring, and general product and personnel support.Launched and contributed to the build of a new quality monitoring system used by the customer service and therapy support departments, acting as lead tester, stakeholder resource, representative trainer, and liaison between users and IT team. Developed and implemented new customer emailing procedure which reduced 10% of online ordering errors. Promoted to Product Owner as a top performing pharmacy technician with 100% order accuracy and customer review rating

Mundelein, Il

Facilitated the launch of the largest account on company record, independently managing six facilities. Performed account management and customer service roles involving problem-solving and prevention through effective communication between hospital personnel and warehouse operations. Managed order processing and product availability, vendor and shipping reports, and pricing requests.

Bachelor Of Arts (B.A.), Creative Writing, 4.0

Emphasis in Fiction Writing Minor in Gender Studies Hired by fiction department as Writing Tutor for peers Deans List Completed with 4.0 GPA

Associate Of Arts (A.A.), English, 4.0

Honors English program Time Management- worked two jobs while going to school Completed with 4.0 GPA