Daniel Cerqueira Email & Phone Number

Experienced NPS Specialist with a strong background in leveraging Medallia to drive actionable insights and enhance customer experiences. I bring 6 years of expertise in conducting thorough customer analysis, implementing effective NPS strategies, and optimizing customer journeys for improved satisfaction and loyalty.At Zurich Brazil , I led initiatives utilizing Medallia to analyze sentiment trends and resulting in 15 p.p increase in NPS scores and also creating new touchpoints. My ability to translate data into strategic recommendations has consistently contributed to business growth and enhanced customer relationships.Skilled in identifying pain points through detailed customer journey mapping and implementing solutions that resonate with diverse customer segments, I am adept at collaborating cross-functionally to drive organizational change, especially in insurance industry.

Listed skills include Yellow Belt, Microsoft Excel, Microsoft Powerpoint, Problem Solving, and 2 others.