Wesley Whetstone Email & Phone Number

South San Francisco, California, Us

Oakland, California, Us

The following open source projects are on github that I’ve either created/contributed or deployed. - square/fde-rekey - Automated FileVault key rotation- square/repotoddy - Continuous Deployment for Apple Software Updates.- wdas/reposado - Apple Software Update Server.- munki/munki - Mac Application Management.- grahamgilbert/crypt2 - FileVault2 Escrow solution.- salopensource/sal - Munki reporting tool.- facebook/osquery - SQL powered operating system instrumentation, monitoring, and analytics.- saltstack/salt - Software to automate the management and configuration of any infrastructure or application at scale.- grahamgilbert/Crypt-Server - Webapp to escrow FileVault keys.Known programing languages. Python, Swift, Objective-C, Ruby and GoCurrently the macOS Working Group Captain for Salt.

Duties and ResponsibilitiesWork with MAC customers on the engineering and business sides of the house to resolve common MAC issues.Provide support for Microsoft Office Suite for both Windows and MAC operating systems.Regularly collaborate with more advanced groups to work out complex configuration issues, and you provide guidance and documentation back to the team.The ability to take on small projects from start to finish utilizing best practices for tracking and reporting.Updating knowledge bases and process document might be out of date.Work with other technicians to resolve or properly close aging tickets.Manage the individual ticket queue.Ensure excellent customer satisfaction.Manage assignments to either meet or exceed SLA’s.Respond appropriately to customer escalations.All other tasks as assigned by the Supervisor.Technical SkillsStrong technical skillsAbility to troubleshoot software, hardware and connectivity issuesExperience with installation, upgrade, and maintenance of software, hardware, and peripheralsExperienced in supporting Engineering or other knowledgeable users in an environment that includes:Mac OS X and Windows 7-8 Wired and Wi-Fi Networking with Windows ADExchange email with Outlook and Mail.appMicrosoft Office suite of productsVM configurations using Fusion or ParallelsInterpersonal SkillsAttention to detailGood problem solving, diagnosis and troubleshooting skillsStrong customer service skills including follow-up, verbal and written communicationAbility to communicate technical issues in non-technical termsAbility to work independently and within a teamAbility to prioritize and address multiple tasks in a dynamic work environmentAdditional Beneficial SkillsHardware repairImage development, maintenance and deploymentFamiliarity with encryption and security toolsProduce/maintain documentationTrain end-users