• Developed business goals and action steps to facilitate business improvement and business transformation within the First-to-Final Mile segment. • Led multiple terminals and major customer relationships to meet growth goals. Created flexible capacity to help absorb 35% year over year growth from a major retail customer.• Implemented and monitored key business metrics to drive effective, low cost execution of results and superior customer service.• Communicated financial goals and business objectives to teams. Led financial improvement initiatives and supported pricing activity to create win-win balance for customer and organization.• Developed managers and administrative associates to achieve line of business results.• Led new business implementation to support new business growth. This included the opening of a new terminal in 2017.• Built collaborative relationships with cross functional leaders from Sales, Customer Service, Finance and Capacity Development to create, communicate and implement department-wide policies and standard operating procedures.• Managed strategic departmental, continuous improvement and cross-functional projects.• Provided insight on capacity and equipment related decisions, including direct accountability and influence on driver capacity, equipment capital outcomes, and customer service.

• Led multiple business units in developing and achieving business goals and improvement within the Dedicated business segment. • Responsible for the performance of 250 associates and 11 direct reports.• Created and communicated financial goals to my group of managers.• Reviewed operational procedures to help create efficiency and reduce cost. Improved EBIT by double digit percentage on two major long-standing accounts.• Enforced and created safety policies and metrics to reinforce #1 core value of Safety.• Ensured we were meeting all customer metrics and regularly reviewed performance with customers on a weekly/monthly/quarterly cadence. Participated in bid and pricing reviews.• Led cross-departmental, continuous improvement projects. Led/co-led startup activity. • Grew business with major retailer from 5 to 11 sites and from $5M to $10M in annual revenue.• Solved driver capacity issues, especially around customer peak times and major events (i.e. weather, sales, etc). Worked across lines of business to "solve for yes" in each situation.