John Clifford Email & Phone Number

United Kingdom

ENGAGEMENT STRATEGY: Created strategy and approach for global Business Continuity (BC) capability programme; worked with programme team and senior sponsor to engage with executive team members, regional and local managers, local BC representatives and key support roles across the Americas, Europe and Asia-PacificBC/CRISIS MGMT ENGAGEMENT: Created comms plan and standard documents – management policy, template used by 39 manufacturing sites, ToR for BC representatives network, Executive… Show more ENGAGEMENT STRATEGY: Created strategy and approach for global Business Continuity (BC) capability programme; worked with programme team and senior sponsor to engage with executive team members, regional and local managers, local BC representatives and key support roles across the Americas, Europe and Asia-PacificBC/CRISIS MGMT ENGAGEMENT: Created comms plan and standard documents – management policy, template used by 39 manufacturing sites, ToR for BC representatives network, Executive Crisis Mgmt Plan; ran crisis management exercise workshops for 17 sites in Europe and the AmericasCYBER SECURITY COMMS: Global, multi-channel campaigns including intranet, email, webinars, user guides and training modules; deployment of mandatory sensitivity labelling of documents & emails; USB device blocking & cleansing; external email quarantining; Business Email Compromise (BEC); social engineering/impersonation – social media, phishing, vishing, smishing; prototype protectionINDUSTRY ACCREDITATION: Support with Business Continuity capability and IT Security training components for gaining compliance label for 10 manufacturing sites to German car industry TISAX standards Show less

STRATEGY: Created for a multi-project transformation programme with Government scrutiny; working with programme leadership and Business Change Mgrs to integrate and track comms & engagement in project planning and deliveryCHANNELS: Working with business comms leads to arrange Town Hall presentations; creation of presentations and demos to impacted teams; built a new 50-page intranet ‘Hub’ for the directorate incorporating a newsfeed, followed by a 40-page sub-site for the programme;… Show more STRATEGY: Created for a multi-project transformation programme with Government scrutiny; working with programme leadership and Business Change Mgrs to integrate and track comms & engagement in project planning and deliveryCHANNELS: Working with business comms leads to arrange Town Hall presentations; creation of presentations and demos to impacted teams; built a new 50-page intranet ‘Hub’ for the directorate incorporating a newsfeed, followed by a 40-page sub-site for the programme; publication of project launches and progress updates to drive awareness and reputation for the programme; further promotion via YammerEFFECTIVENESS: Hub site visited by 400 individuals over 6 months; progm site visited by 180 individuals over 4 months, with 4,750 page hits Show less

Wokingham, Berkshire, United Kingdom

STRATEGY: Comms strategy and delivery to support IT project teams in a large transformation programme with Government (Ofgem) scrutiny; engagement with operational managers and engineers on development of upgrades and new systems, tools and processesCHANNELS: Chaired presentations to the industry and teams across the business including Elexon market finance payments system; introduced remotely managed digital signage in the Control Room; created progress updates and invitations for… Show more STRATEGY: Comms strategy and delivery to support IT project teams in a large transformation programme with Government (Ofgem) scrutiny; engagement with operational managers and engineers on development of upgrades and new systems, tools and processesCHANNELS: Chaired presentations to the industry and teams across the business including Elexon market finance payments system; introduced remotely managed digital signage in the Control Room; created progress updates and invitations for consultation and system testing via the external website, intranet, newsletters and social mediaEFFECTIVENESS: Regular engagement with 100 companies in the industry and 500 stakeholders across the business; very positive survey responses, particularly for live presentations to engineers Show less

Norfolk, Uk

Interim contracts with National Grid and Cadent Gas

Warwick, Uk

National electricity and gas networks infrastructureHR CHANGE PROGRAMME: Business-wide engagement, aligned with strategic and brand messaging, for launch of simplified self-service HR system based on SAP ERP SuccessFactors; covering an expanded range of processes; providing an improved and efficient experience for managers and employees in the US and UKCHANNELS: Planning, creation and scheduling of newsletter articles, animated videos, intranet content, presentations, displays… Show more National electricity and gas networks infrastructureHR CHANGE PROGRAMME: Business-wide engagement, aligned with strategic and brand messaging, for launch of simplified self-service HR system based on SAP ERP SuccessFactors; covering an expanded range of processes; providing an improved and efficient experience for managers and employees in the US and UKCHANNELS: Planning, creation and scheduling of newsletter articles, animated videos, intranet content, presentations, displays and handouts; working with Corporate Comms team and network of internal comms managersREACH: UK-wide roadshow seen by 4,600 employees at eight major sites, during which 1,400 leaflets given out to individuals by hand; screensaver deployed to 4,500 laptops/desktops; launch animation viewed 1,100 times Show less

Coventry, Uk

Regional gas network infrastructureNational Grid majority stake in National Grid Gas Distribution Ltd acquired by the Quad Gas Group multinational consortium, followed by relaunch of the independent company as Cadent Gas Ltd with new brand and strategy:CORPORATE: Worked with National Grid Corp Affairs, IT and HR to create a definitive list of Cadent employees and contractors – removed them from NG comms channels & tools; reviewed NG Annual Report 2016/17 where references made to… Show more Regional gas network infrastructureNational Grid majority stake in National Grid Gas Distribution Ltd acquired by the Quad Gas Group multinational consortium, followed by relaunch of the independent company as Cadent Gas Ltd with new brand and strategy:CORPORATE: Worked with National Grid Corp Affairs, IT and HR to create a definitive list of Cadent employees and contractors – removed them from NG comms channels & tools; reviewed NG Annual Report 2016/17 where references made to Cadent; wrote CEO comms on Grenfell fire; comms on HR processes, apprenticeships and community programmesCOMMS MANAGEMENT: Created calendar-based planner to manage stream of updates to staff transferring to Cadent; helped to host staff events introducing them to new HQ and brand; managed team mailbox responding to staff enquiries; managed production of weekly business-wide newsletter; monitored internal social media for potential stories and inappropriate postingsCHANNELS DEVELOPMENT: Created templates for newsletters & announcements; created process for maintaining e-mail lists; trained a community of MailChimp message creation & measurement tool users; enabled field force online access to updates and streamed videosCHANNELS CONTENT: Issued announcements (also published on intranet) on CEO’s behalf including company sale, name & brand launch, organisational change, performance management and major public incidents; wrote the CEO’s intros for weekly newsletter; wrote pieces on re-brand programme, staff reviews, pay & benefits, apprenticeships and community programmesBUSINESS PARTNER: Developed relationships with communicators embedded in depts dealing with engineering operations, network strategy, safety, contract management and IT; helped them to embed the new brand & values, and to publicise safety, response to terrorism, innovations for a low carbon future, IT systems issues including cyber security and transition from National Grid Show less

Warwick, Uk

Regional gas networks infrastructureORGANISATIONAL CHANGE: Supporting the internal separation of NG's Gas Distribution division, created as a separate legal entity named National Grid Gas Distribution Ltd (NGGD), with set-up of corporate support functions, TUPE transfer of staff and a new HQ in CoventryCHANGE COMMUNICATIONS: Created calendar-based planner to manage stream of updates to staff transferring to NGGD; helped to host staff events introducing them to the new HQ;… Show more Regional gas networks infrastructureORGANISATIONAL CHANGE: Supporting the internal separation of NG's Gas Distribution division, created as a separate legal entity named National Grid Gas Distribution Ltd (NGGD), with set-up of corporate support functions, TUPE transfer of staff and a new HQ in CoventryCHANGE COMMUNICATIONS: Created calendar-based planner to manage stream of updates to staff transferring to NGGD; helped to host staff events introducing them to the new HQ; managed team mailbox responding to staff enquiries; managed production of bi-weekly business-wide newsletter Show less

Littleport, Cambs, Uk

Sub-sea cables for the energy industrySTRATEGY: Communications & engagement strategy to support the business, covering development of culture, management capability, leadership visibility and reputations, cascade effectiveness, inter-departmental relationships and reward & recognitionENGAGEMENT: Publicising contract wins, system & process changes, promotion of company values, health & safety, all-employee bonus scheme, long-service awards, community fundraisingCHANNELS:… Show more Sub-sea cables for the energy industrySTRATEGY: Communications & engagement strategy to support the business, covering development of culture, management capability, leadership visibility and reputations, cascade effectiveness, inter-departmental relationships and reward & recognitionENGAGEMENT: Publicising contract wins, system & process changes, promotion of company values, health & safety, all-employee bonus scheme, long-service awards, community fundraisingCHANNELS: Development of on-line, print and face-to-face comms – internal branding, segmented e-mail group targeting, crisis communications, employee forum, access to executives and a live all-employee event with remote video link to the US, Brazil, Thailand and Singapore Show less

Warwick

National electricity and gas networks infrastructureI provided Corporate Affairs support to the Safety, Sustainability & Resilience directorateEMPLOYEE WELLBEING: Multi-channel communications to promote discussion among staff of mental health issues, under the Government-backed ‘Time to Change’ charity programme SAFETY: Led workshops on outcome-focused communications for programmes to deliver sustainable improvements in safety; deployment of safe driving programme; campaigns… Show more National electricity and gas networks infrastructureI provided Corporate Affairs support to the Safety, Sustainability & Resilience directorateEMPLOYEE WELLBEING: Multi-channel communications to promote discussion among staff of mental health issues, under the Government-backed ‘Time to Change’ charity programme SAFETY: Led workshops on outcome-focused communications for programmes to deliver sustainable improvements in safety; deployment of safe driving programme; campaigns to launch ‘Working together for a safer future’, and encouraging support functions to incorporate operational safety into their processesSUSTAINABILITY: Led workshops on outcome-focused communications for programmes sustainable improvements in environmental impact; published a series of on-line articles on the financial benefits of sustainability and on environmental and community initiatives Show less

Hellesdon, Norwich

Mental health and learning disability servicesWORKFORCE FLEXIBILITY: Programme support: launched a new temporary staffing policy & process; created on-line content for recruitment to begin engagement before hiring; developed a staff ‘friends & family’ recruitment referral scheme; launched an e-rostering system with intranet content and staff demos.TRAINING & DEVELOPMENT: Revived a struggling staff appraisals system, increasing completions from 37% to 68% in four weeks; staff… Show more Mental health and learning disability servicesWORKFORCE FLEXIBILITY: Programme support: launched a new temporary staffing policy & process; created on-line content for recruitment to begin engagement before hiring; developed a staff ‘friends & family’ recruitment referral scheme; launched an e-rostering system with intranet content and staff demos.TRAINING & DEVELOPMENT: Revived a struggling staff appraisals system, increasing completions from 37% to 68% in four weeks; staff opinion survey on statutory & mandatory training receiving 700 responses in two weeks; publicised successes of individual staff on nursing degree, leadership and apprenticeship programmes.ENGAGEMENT: Presentations delivered to HR business partners, senior nurses, the Staff Engagement Action Group and the Workforce Development team; created messaging from the Chief Executive on prioritising of staff wellbeing; promotion and analysis of national NHS staff surveys; analysed data on long-serving staff and rewrote the awards policy.COMMS INFRASTRUCTURE: Created a network of contacts across 50 sites for the printing, distribution and display of posters and other materials; developed e-mail distribution lists from IT and HR data to target staff groups for the first time by location, service/department and seniority; designed a template for e-mail announcements. Show less

Hatfield, Uk

Communications Manager, 2008–2010Communications Specialist, 2006–2008Europe & Asia-Pacific divisions of US-global mail industry leaderCHANGE PROGRAMMES: Supported outsourcing/offshoring of administrative, Supply Chain, IT and HR functions; launch of new HR, Health & Safety, Finance and Procurement policies & procedures; organised all-employee 'marquee' events, guided tours and a website for the relocation of 650 staff, for which our team won an internal award.CUSTOMER… Show more Communications Manager, 2008–2010Communications Specialist, 2006–2008Europe & Asia-Pacific divisions of US-global mail industry leaderCHANGE PROGRAMMES: Supported outsourcing/offshoring of administrative, Supply Chain, IT and HR functions; launch of new HR, Health & Safety, Finance and Procurement policies & procedures; organised all-employee 'marquee' events, guided tours and a website for the relocation of 650 staff, for which our team won an internal award.CUSTOMER PROGRAMMES: Supported introduction of a new sales management system; launch of employee incentive programmes to improve customer service and support the sales; demonstrations to educate staff about products.RISK MANAGEMENT: Prompt communications during interruption of utility supplies, travel disruption, bad weather, political protests, pandemics and terrorist incidents.BRAND & VALUES: Launched programs & post-launch surveys to establish understanding among staff through a variety of media.EDITORIAL: Quarterly staff magazine (Europe and Asia-Pacific); development of intranet news feed, tools & resources, policies & procedures and staff profiles.VIDEO PRODUCTION: Produced a series of high-quality DVDs to increase staff business awareness; interviewing executives, sales staff, service engineers and customers at trade shows; launched 'PB Tube' on our global intranet, exceeding 100 clips of product demos, interviews and local staff-filmed videos; design and production of animated videos for opening international conferences.INTRANET DEVELOPMENT: Worked with US colleagues to develop new global intranet architecture, publish and maintain high-quality content; increasing its effectiveness, coverage and popularity.DEMOGRAPHICS: Identification, analysis and deployment of data; distribution of on-line and printed content to reach the majority of employees in multiple countries and business units. Show less

Norwich, United Kingdom

Outsourced postal & document production and managementLEADERSHIP - Chaired an employee forum supporting successful integration of major acquisitions across the UK, enhancing relationships between senior executives and acquired staff MANAGEMENT INFORMATION - Developed a new design for monthly mgmt information reports for Board of Directors OUTSOURCING – Supported HR teams on both sides of the acquisition of Norwich Union's Document Services department, leading employee… Show more Outsourced postal & document production and managementLEADERSHIP - Chaired an employee forum supporting successful integration of major acquisitions across the UK, enhancing relationships between senior executives and acquired staff MANAGEMENT INFORMATION - Developed a new design for monthly mgmt information reports for Board of Directors OUTSOURCING – Supported HR teams on both sides of the acquisition of Norwich Union's Document Services department, leading employee forum meetings, providing updates to staff RELOCATION – Produced a well-received relocation pack for 130 staff, providing rationale, news on site construction, local information and literature collected from local businesses Show less

Norwich, United Kingdom

Communications Developer, 2001–2003 Document Services – mail and print managementEMPLOYEE COMMUNICATIONS – Created the internal comms function within the department; launched/edited new staff magazine; led a staff innovations forum; provided regular briefings for team meetings; re-built the department's intranet and created a network of content publishers LEADERSHIP – Managed a team of six: project managers engaged in efficiency and cost saving, staff producing management… Show more Communications Developer, 2001–2003 Document Services – mail and print managementEMPLOYEE COMMUNICATIONS – Created the internal comms function within the department; launched/edited new staff magazine; led a staff innovations forum; provided regular briefings for team meetings; re-built the department's intranet and created a network of content publishers LEADERSHIP – Managed a team of six: project managers engaged in efficiency and cost saving, staff producing management information reports and a secretary to local senior managers Show less

Norwich, United Kingdom

WRITING & DESIGN – Developed several successful designs for post-sales automated mailings to policyholders and financial advisers

Norwich, England, United Kingdom

DOCUMENT SERVICES - To employers, trustees, financial advisers and Inland Revenue concerning trust deeds, policy documents, employee booklets, accounts and tax reliefRelocation - to Sheffield 1992-95

Melcrum Scm, Levels 1 & 2

Diploma, Team Management