Cliff Phillips Email & Phone Number

Austin, Tx, Us

• Business Systems Analyst and Technical Consultant working directly with the Special Deputy Receiver of Capson Physicians Insurance Company, as assigned by the Texas Department of Insurance• Led company through all phases of systems replacement for policy administration system from requirements gathering through data conversion and implementation• Serve as product configuration expert for implementation and on-going updates• Work directly with business users and technical development staff to analyze and incorporate business needs for systems and systems software into design specifications• Manage the design and development processes; Translate and document complex business processes• Manage third party development team to assure business requirements are maintained• Analyze data and configuration requirements to provide solutions for synchronization and data integration• Investigate third party software to ensure user satisfaction as well as compatibility with existing software• Create and update SQL reports to comply with both user and 3rd party requirements

• Managed software development department for cloud based software solution• Supervised internal and external software development and design teams• Scheduled new product releases and managed the rollout of point releases• Oversaw the progress of client-driven development requests, bug fixes, and enhancements• Coordinated project workflow and launch schedule with project managers• Led corporate conversion of project management methodology to Agile• Worked with 3rd party clients to coordinate, schedule, and implement contracted software solutions• Recruited by Capson Corp to implement policy admin system

Austin, Tx, Us

• Directed IT operations including computer operations, technical support, systems analysis and programming, database management, telecommunications, and IT training• Established technical priorities and procedures to ensure sufficient systems capacity for organizational needs• Managed team of business analysts and programmers through all phases of software development life cycle• Set priorities, initiated new projects, and issued directives for strategic information system services• Directed review of new and current systems to determine changes to reduce costs and enhance efficiency• Served on Sarbanes-Oxley executive committee with the President and CFO to oversee compliance initiatives• Performed detailed actuarial analysis to set rate and specific rating parameters for the insurance company• Developed and managed annual budget for the departmentIT Management Accomplishments• Developed and maintained IT strategic plan resulting in an increase in efficiency in IT operations• Provided direction for company technology directives• Organized and maintained IT Steering Committee with key company decision makers to create, prioritize, and manage on-going projects• Completed projects with higher quality, controlled costs, and a clearly communicated understanding of a project’s status throughout the company• Created and implemented a Disaster Recovery plan• Piloted rewrite of the accounts receivable, billing, and invoicing systems to increase efficiency and accuracy• Implemented an automated help desk system and standardized procedures for submitting and tracking IT work orders• Implemented an automated purchasing order system for purchasing and tracking of company’s IT assets• Served on a team to successfully implement a data warehouse transitioning all analytical reporting requirements to a centralized reporting function, which resulted in a Computerworld Laureate/Finalist award for the use of innovative technology.

Austin, Tx, Us

Directed and provided personal computer help desk operations for Server and Personal Computer based applications. Managed special projects as directed by Department managers and the Company President. • Worked with the MIS department head to supervise MIS programming staff.• Evaluated existing computer system development to provide solutions to improve computer system efficiency.• Upgraded and Maintained Novell Netware LAN to a multi-server Ethernet environment .• Evaluated existing computer system development to provide solutions to improve computer system efficiency.

Austin, Tx, Us

Developed and maintained business applications based on inter-departmental and company requirements. Worked with other members of the department to provide PC hardware and software support.