Plan, co-ordinate and control the activities of the customer service and technical team to maintain and enhance customer relationships and meet organizational and operational objectives. In addition, provide operational support as it relates to product control.Responsibilities:Develop and Implement Customer Service Policies: Create and maintain comprehensive policies and procedures to ensure consistent and high-quality customer service.Define and Communicate Standards: Establish clear customer service standards and communicate them effectively to the team.Contract Management: Review and renew customer service contracts to align with business objectives.Quality Assurance: Oversee the achievement and maintenance of agreed-upon customer service levels and standards.Team Management: Direct the daily operations of the customer service team, providing leadership and guidance.Work Allocation: Plan, prioritize, and delegate work tasks to ensure efficient department functioning.Resource Management: Ensure the availability of necessary resources and tools for quality customer service delivery.Complaint Resolution: Review and track customer complaints, handling complex and escalated issues.Data Management: Monitor the accuracy of reporting and database information, analyzing relevant data to determine customer service outputs.Continuous Improvement: Identify and implement strategies to enhance service quality, productivity, and profitability.Cross-Functional Collaboration: Liaise with company management to support and implement growth strategies.Project Management: Coordinate and manage customer service projects and initiatives.Budget Management: Ensure adherence to budget requirements.Product Support: Provide backup support for product training, repair, upgrades, remote installation, and support.Knowledge Base Maintenance: Maintain a public knowledge base for customer reference.

I deliver document to individuals that are being informed by the court system of civil obligations.Use of various software to track, report and generate location track reports.Traveling 25% of the time to deliver documents to various client, courts, and firms.I primarily work independently of any direct supervision to provided a secondary income.

Credit Union loan specialist in charge of vehicle, RV, boat, and personal lending. Daily responsibilities include assisting members with deposits, withdrawals, and finical education on how to manage their accounts.

I was employed as a virtual teacher for a total of 156 students. I am in charge of their overall education across all subjects. I create content for them to access, covered the instructions on how to submit the assignments and grade their productivity. I keep detailed records of their overall growth, Interpret assessments of areas they need improvements, and ensure that I provide the needed support for them to succeed.

Complete advisement of all procedural steps needed to open, operation, and marketing of business.All hardware and software installation, implementation and troubleshooting. Direct contact with clientand sale departments on how to use , improve and report problems with software.Provided presentations on leading software used in restaurant industries of companies such as Toast,Squareup, Touchbristo, and Clover.Create procedural manuals for all department in the restaurant, while also providing necessary trainingto ensure all staff was adequately licensed, knowledgeable, prepared for job duties.Provide continual support via calls, email, and after hours related to any question regarding marketing,software trends, and updated practices in the industry.