John Christopher Cocabo Email & Phone Number

London, GB

London Area, United Kingdom

Fixing operational issues one iteration at a time with my CS colleagues in Tel Aviv, London and New York.

London, England, United Kingdom

• Played a pivotal role as one of the founding members of the UK team, ensuring the team's readiness to scale and adapt to dynamic market demands as evidenced by the UK team's exponential growth over 4.5 years.
• Supported CS team expansion, implemented scalable processes with data-driven progress, resulting in a customer feedback-driven product, better customer satisfaction and lower overhead costs relative to other PayFit.
• Conceptualised a UK-specific post-sales onboarding process (gone from 50% success rate with the original French process, to a 90% rate) with a focus on better user experience, automation and reducing human error.
• Promoted team and individual metric tracking / data visibility across all teams (created dashboards for KPI monthly debrief, health score, progress logs etc.) via GSheets, SalesForce, Looker and Excel; including.
• Built a knowledge base / chatbot to support both customers and clients.
• Served as key account manager of our largest client (50% of our ARR at the time) for 2 years earning the most promoter NPS scores provided by any client.

London, United Kingdom

• Worked closely with the Head of Candidate Operations to develop scalablesolutions to improve the Candidate Operations team and Catapult’s supplypool while also assisting with remote office and transportation bookings.
• Supervised the setting up and managing of Catapult’s supply and recruitmentoperations in 11 different cities in the south of England, which also involvedrecruiting, organising and liaising with a team of 7 remote.
• Assessed, interviewed and onboarded hundreds of candidates whileoptimising various supply-related processes through Zapier, organising Excel databases,improving communications and responding to relevant e-mails and.

London, United Kingdom

• Collaborated with veteran BBC professionals to produce a business planoutlining how the BBC could extend BBC Radio 4’s flagship arts and cultureprogramme (Front Row) across multiple platforms.
• Employed qualitative and quantitative research methods to create a hypothetical casestudy followed by a financial forecast to determine the feasibility of theproposed business project.

Master Of Business Administration - Mba, Media Management, Distinction / 1St

Ranked 1 in my cohort. Dissertation: “Extending the BBC Front Row Brand with BBC Worldwide” (awarded 85/100 marks) Served as student.

Exchange Programme

One semester on an exchange program and took the following courses: Foundations of Moral and Political Thought, Corporate Law and.

Bachelor Of Science - Bs, Business Administration And Management, General

Major in Management; Minor in Sustainability 🌳 Student organisations: Junior Marketing Association, Management Association, Film Circle.

International Baccalaureate Diploma Programme

Higher-Level: Business and Management, English Literature, Chemistry Standard-Level: Mandarin Chinese, Math, Physics