Sue Ertle Email & Phone Number

Boston, Ma, Us

Framingham, Massachusetts, Us

Stamford, Connecticut, Us

Responsible for managing and maintaining Synchrony's Digital Asset Management tool. Leading change management directive to improve workflows and utilize the tool. Created and deployed monthly newsletters to all users to alert them to new features, better ways to use the tool and future enhancements. Working with 3rd party vendor to troubleshoot issues, make enhancements and start up workflows through tool

Los Angeles, California, Us

Responsible for the retention and growth of a large strategic account. Worked through contracting of additional projects and renewals. Set up new strategy initiative meetings with quality leaders at the client to continue to grow account and collaborate on key initiatives.

Providence, Ri, Us

Responsible for the retention and growth of wellbeing programs for large health plan clients. As well as successful onboarding of new clients in the Fortune 500. Built relationships with clients to enable successful implementation, growth and expansion of Virgin Pulse programs when appropriate to meet client goals. Performed analytical reviews of client results and develop strategic recommendations and action plans aligned with client’s goals and objectives. Served as a customer advocate within Virgin Pulse and interfaced with internal departments to develop, implement and drive strategies to meet requirements and enhance the offerings. Ensured that all client contractual obligations were being met while communicating any contractual risks appropriately. Key Achievements & Engagements- Renewed all three health plan clients to three-year contracts equaling $7 million ARR- Launched new vendor partnership with virtual workout partner and health plan client- Delivered improved solution to health plan client to sustain challenge only business equaling over $130,000 ARR- Implemented new process of managing Enterprise employer groups for health plan client to help increase new sales and upsell current business- Founding member of newly formed Employee Impact Group – VP C.A.R.E.S to provide support for Virgin Pulse employees who care for others such as children and older adults

Providence, Ri, Us

Successfully transitioned large national health plan client – from previous platform, ShapeUp, to Virgin Pulse. Included coordination of over 1,000 individual employer groups and launching quarterly challenges for each. Continued to grow relationship and onboard hundreds of new clients throughout the year. Developed processes for managing employers and ran webinars for onboarding new employers to program.Key Achievements & Engagements- Earned the “Gold Digger” award in 2019 for largest upsell – Banner Health population launch and attended President’s Club- Earned Client Success Manager of the month (July 2018) successfully onboarding new national client - Onboarded five new national clients equaling $1.2 million in ARR

Chicago, Illinois, Us

Generated revenue by closing high-level technology application deals and requests for proposals with Fortune 500 companies, including Pandora, The Hartford, Tyco / ADT, Boeing and others. Applied expertise across product suite spanning web-to-print websites, one-to-one marketing campaigns, interactive web documents and digital asset management systems. Created proposals and submitted pricing for technology offerings. Fostered positive customer experiences through responsive communications and facilitation of insightful learning seminars.Key Achievements & Engagements- Spearheaded migration of Tyco / ADT Security 9 web to print applications from outdated platform to most recent version, helping enhance client business - Managed development of ordering site of store signage for Pandora which led to $1 million in new business and an additional $1 million in translation services- Captured $1.8M in technology sales within first three years

- Assist in technology sales for our companies in the Northeast.- Provide webex and in person demos/presentation of print related technologies- Create pricing proposals and documentation- Participate in RFX responses with print technology requirements

Interfaced with print customers in local market to build trust and deliver value proposition. Planned and directed client print projects on time and under budget. Graduated from CGX University (sales training program with former Dale Carnegie trainer Paul Castain). Researched various database options for sales force.Key Achievements & Engagements- Catalyzed $48K in sales within first seven months - Sourced and secured three new customers; opened new territory

Executed comprehensive program rotations in estimating, customer service, shipping, bindery, pressroom and prepress functions. Played key marketing role by developing content and coordinating production of company collateral. Assisted in recruiting, interviewing and scheduling new associates in line with operational needs. Key Achievements & Engagements- Streamlined project pricing processes via development of impactful manual estimate spreadsheet- Uncovered $14K in savings through operations research project

Worked out our corporate office in Houston, TX to learn about our technology branch - CGXSolutions. - Did QA for new programming - Became lead manager on all JCO Solutions Accounts