Jennifer Cochran Email & Phone Number

Overseeing and directing interactions between departments, especially those interactions that go through the ERP system. Oversee Documentation Control and the Business Process departement. Ensure that operational processes are documented and utilized company wide. Implement procedures that will improve day-to-day operations. Ensure efficient worfklows are.

Project Manager for research project to find ERP system to replace non-integrated systems. Assistant System Administrator for new ERP system (M1 by ECi). Document Control Specialist working with engineers to review ECOs (Engineering Change Orders) and responding with issues. Release ECOs and create and keep on task with Followups to make sure dispositions.

Lafayette, Indiana Area

Member of the Business Process group, focusing on process improvement and training materials. Manage two individuals of the Business Process group. Assist, when possible, with the M1 ERP IT System Admin functionalities. Continue role in Documentation Control Specialist.

Configuration Management, Handled Engineering Change Requests, Engineering Change Orders, Macola ERP system, Acseni PDM system, access databases and excel spreadsheets, Project Manager for Research and decision making of a new On-Demand PDM system to integrate into the company while managing a team of 5 people, resource for problem solving to Purchasing.

Call center environment; handled customer calls for questions about their auto, homeowners, boat, dwellers, personal articles polices, and mobile home polices; troubleshoot complex billing questions; created changes on policies; handled mailings to customers; handled returned mail; contacted policy holders to complete transactions; reviewed new employee's.